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“The worst hotel I have stayed in ages.”

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Concorde Inn Kuala Lumpur International Airport
Ranked #5 of 14 Hotels in Sepang
Reviewed 28 June 2014

Dreadful sleep. My idea is to break my long journey from Aberdeen to Sarawak with an overnight stay at KLIA to reenergise myself. I can't have anymore than 3 hours sleep last night. People are walking and talking so noisily outside my door.

Room Tip: Ask for a quiet room.
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  • Stayed: June 2014, travelled solo
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1  Thank IbanLelang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 5 July 2014

Dear IbanLelang,

Thank you for sharing your experience with us on your recent stay at Concorde Inn KLIA.

We read with much concerned of your experience and the shortcomings you have encountered. Kindly accept our sincere apologies for the inconvenience caused in relation to the noise, rest assured that we have put up signage at all corridors informing other guests to keep the noises down too.

We hope despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our Hotel sometime in the near future.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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508 - 514 of 1,872 reviews

Reviewed 27 June 2014

The staff are friendly enough but the rooms are very dated (bedding clean thankfully) and very basic.

I spent the whole night listening to water running through pipework above me and the restaurant and bar are more like a motorway services.

Thought I'd use the hotel as just passing through KLIA overnight but the hotel shuttle took so long I could have got the express train to KL Sentral in the same time and stayed at the Aloft hotel for similar money and had much better comfort !

It will do the job for some people but travelling on business a lot, even whilst keeping an eye on the cost I want a little more than this place has to offer.

The evening meal put me off bothering with breakfast, would rather take my chances at KLIA !

  • Stayed: June 2014, travelled on business
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Thank Kieran M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 30 June 2014

Dear Stuart S,

Warm greetings from Concorde Inn KLIA.

We regret that you did not enjoy your stay with us. Rest assured that your comments have been shared to the respective departments and with corrective measures lined up for better service and improvements at the grey areas. Please accept our sincere apologies for the inconvenience you have encountered.

Once again, thank you for your feedback and we sincerely hope to have another opportunity to serve you again at Concorde Inn KLIA.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

I stayed only one night at this hotel. I arrived at KLIA very late.
The hotel provides free shuttle from the airport and vice versa till the late evening, almost midnight.
The breakfast is really nice and internet service is also good.

  • Stayed: July 2013, travelled on business
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Thank SEYEONG P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 30 June 2014

Dear travellover0510,

Thank you for choosing Concorde Inn KLIA for your recent travels.

We are very pleased that you have enjoyed your stay with us. A heartfelt thank you for your valuable pointers. I will definitely share your comments with the team for our ongoing learning experience.

Indeed, we are very delighted to have the opportunity to serve you and appreciate your confidence towards us. Wish you many more happy trips and do check out our Facebook as we update our fans with latest news and promotions.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

This was my second visit. Location is excellent and this hotel is unique. It is not high rise but in blocks. Better landscape would improvise ambiance and guests will feel more comfort. As I remembered there are some changes on swimming pool, I like the landscape overthere. Pool is nice for a relaxing noon.

Found a new spa here which is totally different with my last visit. The design is fabulous, environment now is cozy and classy and absolutely comfort compare to previous. I didn't try the spa treatment but I tried the massage, fantastic! It would be perfect if there is a coffee machine like in the hotel cafe.

Totally in love with Asian food, and this hotel fills my stomach throu its cafe. This will always be my choice whenever I need an accommodation in KLIA. Best!

  • Stayed: June 2014, travelled on business
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Thank Thomas_Alex799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 26 June 2014

Dear Thomas_Alex799,

Thank you for staying with us again on your recent travel. We are very delighted to learn that you have enjoyed your stay and your confidence towards us.

It is our pleasure to be able to serve you well during your stopover with us and glad that you enjoyed the hotel facilities, environment and food. Will surely pass on the compliments to the team. Comments like yours certainly an encouragement and it is huge pat on our back.

Thank you once again for your support and patronage, we all look forward to the opportunity to serve you again at our little stopover. Do LIKE us on Facebook page as we update our fans with news and upcoming promotions.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

This hotel looks like a hostel camp set up. The rooms are set in long rows going in all directions. They are very basic rooms but are clean. If you are unlucky to be allocated a room down the back you have a long walk to everything. Check in was good and the shuttle bus does come every half hour to and from the airport. The floors in the corridors are concrete so you can hear people lugging suitcases along to their rooms and also people's voice echo in the corridors. The air conditioning was good. The bathroom old with not a lot of room. Would not really recommend this unless you are on a short layover. The leisure centre is very dated with most things not operating however the lady who does the massages is very good.

Room Tip: Request a room near reception or pool area.
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  • Stayed: June 2014, travelled as a couple
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Thank char5656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 26 June 2014

Dear char5656,

Warm greetings from Concorde Inn KLIA.

We regret that our hotel outlook was not up to your expectations. Like to share with you, we are set in a nature surroundings and the hotel is more of a resort style, which situated very close proximity to the airport with more reason our rooms are spread out and low lying. We also have put up signage at all corridors informing other guests to keep their noises down too.

Please accept our sincere apologies for the inconvenience you have encountered; rest assured that your comments have been shared to the respective departments and corrective measures have been align and look into.

Again, thank you for your kind feedback and the opportunity to improve. We hope this will not deter you to stay with us in the future and we look forward to welcoming you back to Concorde Inn KLIA.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

Stayed 2 weeks ago overnight as Malaysian Airlines didn't offer flight to destination until next morning. This was Malaysian Airlines chosen hotel!!
The room was disgusting - filthy!! Bad room, bad service, bad food.
The noise in the corridor throughout the entire night was intolerable. Suitcases rolling down the corridor even woke us, not to mention the CONSTANT voices throughout the night.
The photos on the Hotel web site DO NOT reflect the room we were allocated.
DO NOT stay there EVER. Have written to Malaysian Airlines asking 'what on earth were they thinking' using this run-down joint!!!

  • Stayed: June 2014, travelled as a couple
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Thank jeanette w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 23 June 2014

Dear jeanette w,

Warm greetings from Concorde Inn KLIA.

We regret that you did not enjoy your stay with us. Rest assured that your comments have been shared to the respective departments and with corrective measures lined up for better service and improvements at the grey areas. Kindly send us your stay information to the email below, so that we can investigate this matter thoroughly.

Please accept our sincere apologies for the inconvenience in relation to the noise; we have signage at all corridors informing guests to keep their noises down too.

However, despite your disappointment we hope that you will choose to stay with Concorde Inn KLIA again where we can be of better service to you in the near future.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Shuttle bus came every half an hour & we were the only 2 passengers. Check in was a breeze & the receptionist was very friendly & polite. We requested for 2 key cards. Getting to our deluxe room was a bit confusing but there was a map. Its quite a long walk but fully lit..The room were reasonable size & very clean. Room & bath were modern & have all the necessary toiletries. Food were nice at the dining hall. Breakfast was plenty but we just have a bit & got on our way. The bus was full but a young girl gave up a seat for my mum. Thank you, Concorde Inn for your hospitality.

Room Tip: book for a deluxe as I understand they were newly renovated.
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  • Stayed: May 2014, travelled with family
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Thank sadtab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 12 June 2014

Dear sadtab,

Thank you for choosing Concorde Inn KLIA for your recent travel and stay venue.

We are delighted by your kind comments towards our hotel and so nice to know that you enjoyed the hotel facilities, food and room. Certainly will share with the team and that will be a great source of motivation.

It was our pleasure to have served you and your mother well and we wish you many more happy trips ahead and looking forward to your future visit soon. Do LIKE our Facebook page as we update our fans latest news and upcoming promotions.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Concorde Inn Kuala Lumpur International Airport

Address: Jalan Klia 1/60 | Klia, Sepang 43900, Malaysia
Region: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Sepang
Price Range: £31 - £50 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Concorde Inn Kuala Lumpur International Airport 3*
Number of rooms: 338
Official Description (provided by the hotel):
Hotel is closed temporarily due to a fire at the premises. Unknown reopen date. Delight in a warm welcome the moment you arrive at the Concorde Inn Kuala Lumpur International Airport (KLIA).Concorde Inn KLIA is strategically located, only minutes away from both Aiports, KLIA and KLIA2. Our complimentary scheduled airport shuttle service runs between both airports to our hotel lobby main entranc. KLIA is located three minutes away with airport shuttle pick up at Level 1 Door 3 at KLIA Main Terminal. While KLIA2 is located 15 minutes away, airport shuttle pick up at KLIA2 Level 1, Door No. 3, Bay A09. You may contact the Hotel directly if your arrival time is after 12 midnight, so that we can send the Hotel van to pick you up at the arrival level of both airports. Exuding a relaxing ambience with the resort-feel design and cool colours; Concorde Inn KLIA has 338 well-furnished rooms and suites with offering comfortable accommodation. A perfect place for you to unwind before or after a long flight or during a transit. ... more   less 
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Also Known As:
Concorde Inn Kuala Lumpur International Airport Hotel Sepang
Concorde Hotel Sepang

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