We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Reception good but Room bad”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Concorde Inn Kuala Lumpur International Airport
Ranked #5 of 14 Hotels in Sepang
Reviewed 27 August 2014

Reception and bellman very friendly. The room must do refurbishment !!. The minibar was on the floor!!. The bathroom look good, WiFi connection complimentary was good. The breakfast variety of foods was great but the staff not friendly. Complimentary shuttle to airport (KLIA) was awesome. Hotel is good for traveller transit to catch next day early morning flight. Any travellers catch flight AirAsia (KLIA2) can use hotel taxi or for budget trip take hotel free shuttle to KLIA, from KLIA take train KLIA transit to KLIA2 and second option take bus from KLIA to KLIA2.

  • Stayed: August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank taycp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 29 August 2014

Dear taycp,

Warm greetings from Concorde Inn KLIA.

Thank you for taking your time to write in your valuable feedbacks and constructive comments.

Kindly accept our sincere apologies for the shortfalls that you have had experience and rest assured that your comments have been shared to the respective departments and corrective measures have been aligned and look into.

We hope to have the opportunity to welcome you back to our hotel sometime in the near future.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,873)
Traveller rating
Traveller type
Time of year
Language
  • More languages

468 - 474 of 1,873 reviews

Reviewed 25 August 2014

I just spent one night at this hotel and will never visit there again! The hotel itself is old and the rooms tired and in need of refurbishment. Although the reception staff were efficient and the bell boy informative that was the only good thing about the place!.

The toilet in the room had not been cleaned properly!

In the restaurant the waiters didn't know what the contents of drinks or food on the menu were.
When the 2 meals we ordered arrived (or at least the first one did!) it took another 20 mi nutes for the other meal to arrive by that time the first meal have been long consumed, Or at least as much as wanted. The 2nd meal eventually arrived and was not as ordered. By this time the restaurant was already closing.

The next morning there seemed to be a fair selection at the buffet breakfast but i really can't comment on it too much as we had time for a quick bowl of cereal before dashing off back to the airport.

Next time i will stick to one of the airport hotels if i need a transit hotel in KL. Tune or saba-saba

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank ksjinaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 27 August 2014

Dear ksjinaus,

Thank you for taking your time to provide us your feedback on your recent stay with us. We strive to offer our best services with value-added comfort accommodation that we can be proud of. We read with much concerned of your experience and the shortcomings you have encountered. Please accept our sincere apologies for the inconvenience caused.

Rest assured that your comments have been shared to the respective departments and corrective measures have been align and look into. Comments like yours are certainly helping us to achieve our goal.

Just to share with you, our hotel is strategically set in greenery with nature surrounding which our hotel rooms are spread out as most resort layout do and more reason due to the close proximity to the airport.

We hope despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back sometime in the near future.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014 via mobile

Some of the posts I have read say the the free shuttle bus only goes to KLIA and not to KLIA2. In fact it services both. The settings of the hotel are very good. The WIFI is excellent. The food is good and so are the staff. A good place to stay during transit. A few minutes away from Sepang F1 Circuit and around a hour to the city. With a Taxi costing 90 ringgit.

Stayed: August 2014, travelled solo
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 30 August 2014

Dear Paul S,

Thank you for sharing and penning down your review.

We are very pleased that you have enjoyed your stay with us. A heartfelt thank you for your valuable pointers. I will definitely share your comments with the team for our ongoing learning experience. Thank you for the opportunity and confidence towards us for serving you.

We wish you many more happy trips and do check out our Facebook as we update our fans with latest news and promotions.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

Stayed here as part of a group of 10 in transit to Krabi. In having to be up at 3-00am in Perth for flight to KRabi which unfortunetly does not connect, finding good overnight accommodation was a priority for us. The Concorde is conveniatly located close to the new KLIA2 and the free shuttle bus makes transfer easy. Hotel rooms are very clean and functional. Great pool area where you can enjoy a swim and drink. Pool beveridge service has room for improvement. Great restaurant and food service with a great little bar. Found staff very friendly and accommodating. Definetly recommend for future transits and will be on our list for future visits to KL.

Room Tip: We were in The Terminal4 wing which we found very good and quiet.
See more room tips
  • Stayed: August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank Bob6282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 25 August 2014

Dear Bobbali99,

Greetings from Concorde Inn KLIA.

We are very pleased for the kind comments on your feedback that you have thoroughly enjoyed your stay with us. Thank you for sharing your positive encouragement. The team at Concorde Inn KLIA joined me in thanking you for sharing your great experience with us.

Once again, thank you for your time and do try our Leisure Spa for a get-up-an-go revitalization on your next stay with us.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

Agree with earlier reviews. The shuttle service from the hotel to the airport is not really available before 5am. We were going to get a taxi. However, we lucked out and the staff graciously arranged a shuttle for us at 4am, maybe because there were six others who wanted an early shuttle making a total of eight of us and very probably some kind of critical mass. Obviously, we had no idea what the breakfast was because we left way before that became available.

Food stalls across the street. Walk down the driveway maybe 100m, go left about 100m and cross the traffic circle to the other side. There's no sidewalks and plenty of traffic so be careful. Yes. It is a much better value than the food in the hotel.

Electric power multi-adapter receptacle in the room. I didn't recognize it until the morning of checkout, but each room has a wall receptacle that I had never seen before. There's no need for an adapter, because it's built into the receptacle. There's just one of these in the room on the wall next to the television.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank DarthAnonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 25 August 2014

Dear DarthAnonymous,

Thank you for providing us with your review on your recent stay at Concorde Inn KLIA. Kindly accept our sincere apologies for the inconvenience caused. Thank you for the opportunity to improve.

The team at Concorde Inn KLIA look forward to another opportunity to welcoming you back in the not too distant future.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

Cheap option for KL and close to the airport for our next day flight. They provide free shuttle service to and from the terminal. Breakfast was good for Asia with a few european options. The room itself was fine, comfortable with wireless thrown in. Even though we booked a double we were given a twin - bit annoying but not a big issue for one night.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Karlito1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 19 August 2014

Dear Karlito 1974,

Thank you for choosing Concorde Inn KLIA for your travels.

We are very pleased that you have enjoyed your stay with us. A heartfelt thank you for your valuable pointers. I will definitely share your comments with the team for our ongoing learning experience.

Kindly accept our sincere apologies for the inconvenience caused. Thank you for the opportunity to improve and your confidence towards us for serving you.

We wish you many more happy trips and do check out our Facebook as we update our fans with latest news and promotions.


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

We stayed in Concorde after we landed in KL. Its a good property with decent cottages spread over a wide area. The room isn't very big and for the price they charge, its quite ok. The pool isn't very big but enjoyable. The buffet was decent. The staff does listen to your needs.

They have a free shuttle to KLIA. Also one can stay here if they want to visit the Sepang F1 circuit. Overall its a decent stay if you flight is to land/take off in odd hours. For the price, one can get better ones in the KL.

  • Stayed: December 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Sudeep0103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordeInnKLIA, Guest Relations Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 19 August 2014

Dear Sudeep0103,

Thank you for providing us with your review on your recent stay at Concorde Inn KLIA.

We are very glad that you found our food and services are great. Our sincere appreciation for your constructive comments. Will certainly share them with the team for our ongoing learning experience.

Once again, thank you for your patronage. We look forward to welcome you back to Concorde Inn KLIA in near future; we wish you pleasant journey!


Best regards,
Srewart Ong
Executive Assistant Manager
srewart@concorde.net

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sepang hotels
1.7 mi away
Tune Hotel KLIA 2
Tune Hotel KLIA 2
#4 of 14 in Sepang
1,910 reviews
0.9 mi away
Sama-Sama Hotel KL International Airport
1.9 mi away
Sama-Sama Express klia2
Show Prices
Show Prices
Show Prices
3.5 mi away
the youniQ Hotel
the youniQ Hotel
#7 of 14 in Sepang
671 reviews
4.4 mi away
Empress Hotel Sepang
Empress Hotel Sepang
#12 of 14 in Sepang
339 reviews
3.6 mi away
Orange Hotel In Kota Warisan
Show Prices
Show Prices
Show Prices

Been to Concorde Inn Kuala Lumpur International Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Concorde Inn Kuala Lumpur International Airport

Address: Concorde Inn Kuala Lumpur International Airport Jalan Klia 1/60 | Klia, Sepang 43900, Malaysia
Region: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Sepang
Price Range: £116 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Concorde Inn Kuala Lumpur International Airport 3*
Number of rooms: 338
Official Description (provided by the hotel):
Hotel is closed temporarily due to a fire at the premises. Unknown reopen date. Delight in a warm welcome the moment you arrive at the Concorde Inn Kuala Lumpur International Airport (KLIA).Concorde Inn KLIA is strategically located, only minutes away from both Aiports, KLIA and KLIA2. Our complimentary scheduled airport shuttle service runs between both airports to our hotel lobby main entranc. KLIA is located three minutes away with airport shuttle pick up at Level 1 Door 3 at KLIA Main Terminal. While KLIA2 is located 15 minutes away, airport shuttle pick up at KLIA2 Level 1, Door No. 3, Bay A09. You may contact the Hotel directly if your arrival time is after 12 midnight, so that we can send the Hotel van to pick you up at the arrival level of both airports. Exuding a relaxing ambience with the resort-feel design and cool colours; Concorde Inn KLIA has 338 well-furnished rooms and suites with offering comfortable accommodation. A perfect place for you to unwind before or after a long flight or during a transit. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Southall Travel, TripOnline SA, Ebookers, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Concorde Inn Kuala Lumpur International Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Concorde Inn Kuala Lumpur International Airport Hotel Sepang
Concorde Hotel Sepang

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing