We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A good Week”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
AVANI Sepang Goldcoast Resort
Ranked #3 of 14 Hotels in Sepang
Mandurah
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A good Week”
Reviewed 14 June 2014

We had 7 days at this resort. Firstly they advertise it as 5 star i dont think this is the case. The resort is starting to show its age a bit. Our worst experience was we had to wait at the airport for our driver for over an hour as the hotel had not told him to collect us. We then arrived at the resort at 2.30pm but did not get into our room till 5pm. We were not very pleased as we had been up since 4am that morning. Apart from this the rest of the stay was good. Rooms were good, food was good. The resort is a bit out of the way so you are a bit restricted on where you can go as the tours from the hotel are expensive, especially the Malacca one. The use of the bicycles to get around the resort is a great idea. The staff were very friendly and happy to help you. Over all it was a good experience

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank GPLMandurah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, 29 September 2014
Dear Guest,

Having just arrived at this resort, I have taken my time to review past guest feedbacks, and I was glad to see your overall review of the hotel was a positive one!
Thank you for taking the time to post your comments following your stay on Tripadvisor, it gives me great insights in what our guests feel when staying at the resort, areas where we perform well, as well as certain areas where improvements can be targeted.

Rest assured that any positive feedback will be shared with the team for their positive encouragement, as well as constructive feedback utilized in the most positive sense to review opportunities.

We do hope to welcome you back to our resort in due time and remain at your disposal for assistance if so required.

Kind regards,

Erwin van der Veen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,519 reviews from our community

Traveller rating
    771
    897
    501
    184
    166
See reviews for
1,205
744
32
101
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (519)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hanoi, Vietnam
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 June 2014

Just got back from my second stay at this resort - the first time was still under the name of Golden Palm Tree Iconic Resort. I think not too much has changed.

The good:
- the restaurant for breakfast looks better and cleaner
- they have valet parking

The bad:
- the overall quality is still the same like before
- cleanliness is worse then before

This is a mediocre hotel, the staff is friendly but they need guidance to perform better in all aspects.

The management should take action, especially on clean rooms and food quality - that is qhy people go to hotels and if both is below standards of even a 3 star hotel there is no need to come back.

Room Tip: Rooms are great, but the one close to the main restaurant are the best. Easy to take breakfast to th...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PetChr48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomMgr-GPT, Marketing Communications Manager at AVANI Sepang Goldcoast Resort, responded to this review, 17 June 2014
Firstly, thank for visiting us again. Your comments are well noted to our team and the respective departments. We would like to share that it is highly unusual that we receive such negative feedback on cleanliness, however, perhaps an overlook on our side, we sincerely apologize for any inconvenience caused during your stay. We are all about detailing guest experience and will work towards upkeeping quality standards. Thank you for your kind understanding.

Best Regards,
Angeline Chooi
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 June 2014 via mobile

A very wonderful place to spend with family or lover dating.The rooms are spacious and very clean and good seaviewing.The king size bed extremely comfortable and the best pillow I've ever slept on..hahahahha..just imagined...how sweet dreams i had.The staff very helpful and most helpful I have ever come across.6 stars to all of you.My kids enjoyed the pool max.What an amazing resort.People from all age group were cycling which was just wowwwwww!!!!!!...awesome...getting around is very easy.Shuttles and buggy run around constantly.Trust me..it was:
Fantastic
Fun
Amazing and we had a great fun
My kids requested for another vacation here.You will definitely not be disappointed...over all i give 9.9/10...yeyyyyyy

Stayed June 2014, travelled with family
Helpful?
4 Thank Noraida D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomMgr-GPT, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, 27 July 2014
Thank you for your reiew in the TripAvisor. We are glad you had an amazing time and comfortable stay at the resort. We appreciate your positive feedback and will share them with the team to keep them inspired. We would like to share that the resort will be in refurbishment works soon in August and estimated to be ready by end of November 2014. We look forward to having you with us again to experience a newly extended resort with more facilities and food varieties, i.e 'Straits - The Art of Street Food', second pool and Kid's & Teen's Club. Please sent me an email at tfehlbier@minornet.com prior to your next visit.

Thank you.

Best Regards,
Thomas Fehlbier
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 June 2014

Our villa was delightful - roomy, a comfortable bed, great bathrooms, all we could hope for. Our indulgence package was a good buy. It included some meals (listed as "fine dining", but they were just normal resort eateries), some massages, breakfast each morning, a transfer from the airport, the use of a helper to make our bookings and an invitation to a cocktail party to meet other guests and some of the staff.
We also booked a "private balcony dinner". A lot of fun with our own chef and waiter, cooking and serving us on our balcony, and much better value for money than some of the other dining options. I wish we had asked for it again with a different menu.
The alcohol was very expensive. Understandable considering the culture, however a little disappointing for us as we like a glass of wine with meals and we avoided doing this because of the cost.
The resort provides a shuttle each morning to the local town and word of mouth passed very quickly that this is the way to go for some alcoholic drinks. Beer from the supermarket, wine and spirits from the shop opposite the Shell garage, way down the back of the shop. A compromise but still not able to have a glass of wine with dinner.
We were very happy that we brought some duty free alcohol with us.
The coffee from beans (Black Ivory) that have passed through the digestive system of elephants was fun too. From the coffee shop at reception.
Staff who stood out were Sedrick (Food and Beverage Manager); Sous Chef Azman (our balcony dining chef); and Zakry (our balcony dinner waiter). All the breakfast staff were obliging and friendly - the waiters and the chefs.
As it was local school holidays the pool was well used by children. We understand another pool is to be built and that is very necessary.
As a week by itself with airfares to and from Australia? No, we wouldn't do it that way again. However, as week added onto a trip to South East Asia - yes an excellent idea.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErwinV, General Manager at AVANI Sepang Goldcoast Resort, responded to this review, 29 September 2014
Dear Guest,

Having just arrived at this resort, I have taken my time to review past guest feedbacks, and I was glad to see your overall review of the hotel was a positive one!
Thank you for taking the time to post your comments following your stay on Tripadvisor, it gives me great insights in what our guests feel when staying at the resort, areas where we perform well, as well as certain areas where improvements can be targeted.

Rest assured that any positive feedback will be shared with the team for their positive encouragement, as well as constructive feedback utilized in the most positive sense to review opportunities.

We do hope to welcome you back to our resort in due time and remain at your disposal for assistance if so required.

Kind regards,

Erwin van der Veen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
386 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 316 helpful votes
Reviewed 10 June 2014

The design of this resort is unique with units spreading outwards like branches towards the sea.The view from the balcony is nice but unfortunately, the murky water and warm breeze and the ugly beach make this resort the stay there uncomfortable. How nice if this resort can be moved to the eastern part of peninsular Malaysia.

We were given room 416, the receptionist said this was an upgraded room. On entering and staying there for 3 nights, we realised the following:
1. We set the aircon to 20 degree C but the room felt like 28- 30 degree with 3 fans in operation.
2. The door cannot open fully without scratching the flooring (see photo).
3. The sliding door cannot be locked due to catching plate missing (see photo), unless you have
to press the door tightly together. Need a man to do this job. No lock can means access for
children to the balcony and the danger of falling into the sea.
4. The sliding door partition for the bedroom disintegrate from the other panels leaving causing it
to hang precariously from the upper track. (see photo). This is dangerous as it weighs at least
more than 10kg. Should it land on the children, it can be fatal or seriously injured.
5. No safe deposit box in the room. You have to request for it.
6. Views from the toilets are interesting. They have clear panels for you to look through outside
and also for people outside to look at what you are doing in the toilet. Except for exhibitionists,
pull down the blind. Seems the housekeeping always lift up the blind after cleaning. See
photos.
7. Long bath water stopper cannot work. See photo.

As detailed above, it seems the maintenance of this resort is poorly maintained. For the sake of privacy, safety and security, kindly ....

Bicycles are available for free but be warned, they are not maintained. My daughter fell down and injured her legs due to loose chain.

Seemed the management are not pro-active or I am a non-white. Arranged for a feedback appointment with the resort management but to date there is no communication from them on the above problems.

Prices of food are 6-star, more expensive than Coffee Terrace in Genting Highland and the varieties only 1/6 of those at Coffee Terrace.

For cheaper food, I suggest going out of the resort until you reach the circle, turn right towards the beach and then, left along the path. You should be able to get some local food at the food centre there.

For swimming at the beach, the murky water does not look inviting.

Room Tip: Based on the 2nd and third digits, the bigger the numbers, the quieter and farther into the sea.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank new88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomMgr-GPT, Marketing Communications Manager at AVANI Sepang Goldcoast Resort, responded to this review, 10 June 2014
Thank you for choosing to stay at our resort and for the time taken to review on TripAdvisor. The resort is uniquely built in the shape of a palm tree and every unit is an Over Water Villa overlooking the sea. We would like to share that the resort is surrounded on both sides by the Mangrove river which explains the murky water and some would find this as a unique feature as we do provide Mangrove tours for our guests too. We apologize for causing any inconvenience during your stay and haven taken note on your comments. We will be sure to share this with our maintenance team. We are all about the experience and look forward to serving you better in the future in a better facilitated and maintained resort. Appreciate your kind patience and understanding.

Best Regards,
Angeline Chooi
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 June 2014

Everybody working there should be sacked. They don't even deserve a one star rating for a resort! We reached at 3pm, the first room we got didn't have working air conditions. After many calls the technician turned up at 430 and told us there's a prob with the blower. N they will fix it. We were told enjoy their facilities n by the time we get back, everything will be fixed. When we got back at 7pm, the Ac still did not work. Called manager on duty by the name of Steven, he in turn told me that they will prove that it was our mistake in not knowing how to adjust the temperature. After much screaming, Steven decided to change our room. N the buggy came to pick us up at 8pm n ushered us to a room which was next to the clubhouse which had loud music blasting. We had not gotten any good rest for the past 5 hours. Steven tried to make amends by telling us he has arranged a nice dinner for us. When we went to the cafe at 830, the so called special dinner was a buffet with no one attending to us. We were treated like beggars for their food. We hardly ate cos we were disgusted at their treatment when we saw the same guy who ushered us to our table was treating a Caucasian couple as if they were royalty to the resort! When we got back to our new room, the fan in the master bedroom sounded like it was gonna collapse from the ceiling. Again, we had to call for the technician. N Abby, the manager on duty attended to us. The technician told us nth could be done n suggested to us he will inform the front desk to change our room. We waited in frustration till 1030, no one turned up. N when we spoke to Abby, she apologised profusely n the best she could do was reserve a table for the next morning's breakfast. At 11pm, 2 boys turned up insisted to move our bags which by the time we were sick to our stomach with the whole resort. We decided not to change room n just wanna go home next day. Guess wat, the next morning, no table was reserved for us. N it took them 45mins to send a buggy to pick up our luggage for checkout.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Sylvia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomMgr-GPT, Marketing Communications Manager at AVANI Sepang Goldcoast Resort, responded to this review, 12 June 2014
Dear Slyvia,

We sincerely would like to apologize for any inconvenience caused during your stay with us as it is also during our peak season. We have taken note of your comments and will share them with our associates. We are disheartened to hear such reviews and will surely look towards these matters to serve our guest better. Please understand that it is not intentional. We hope to serve you better in the near future. Thank you for your kind understanding.

Best Regards,
Angeline Chooi
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 June 2014

Just returned from resort after a fantastic 7 night stay in a 122 sqm villa. The accommodation was excellent, very spacious and definately 5 star. Both bathrooms were flash a very spacious.
Restaurants were great and the on site "balcony dinner" at our villa was very special and well prepared.
The bikes are average, but not an issue as there was regular golf buggies runing up and down as well as the walk did us well due to all the food and drinks we were consuming.
All staff were friendly and curtious. Those people with adverse comments need to get a life !
The resort is relaxing and unique, but about 1 and half hours from KL - free coach ride into town if you want it.
All four of us really enjoyed the over water expierence.
regards Dave of Perth

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcomMgr-GPT, Marketing Communications Manager at AVANI Sepang Goldcoast Resort, responded to this review, 10 June 2014
Hi David,

Thank you for your review on the TripAdvisor. We are glad that you enjoyed your stay with us and look forward to your next trip. AVANI is all about the details and we are always looking to improve on services and especially upkeeping on our guest experience. Your positive comments will be shared among the team to keep them inspired. We are pleased that you enjoyed the 'balcony dinner' and would like to invite you to the resort again as we are always having new promotions and attractions for guests. Until your next visit, Have a Lovely Day!

Best Regards,
Angeline Chooi
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Sepang
8.2 mi away
Grand Lexis Port Dickson
Grand Lexis Port Dickson
#1 of 36 in Port Dickson
1,165 reviews
12.0 mi away
Avillion Port Dickson
Avillion Port Dickson
#3 of 36 in Port Dickson
1,407 reviews
10.9 mi away
Sama-Sama Hotel KL International Airport
Show Prices
Show Prices
Show Prices
8.3 mi away
Lexis Port Dickson
Lexis Port Dickson
#4 of 36 in Port Dickson
507 reviews
3.2 mi away
Seri Malaysia Bagan Lalang Sepang
10.0 mi away
Tune Hotel KLIA 2
Tune Hotel KLIA 2
#4 of 14 in Sepang
1,770 reviews
Show Prices
Show Prices
Show Prices

Been to AVANI Sepang Goldcoast Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about AVANI Sepang Goldcoast Resort

Property: AVANI Sepang Goldcoast Resort
Address: Sepang Goldcoast, No. 67 | Jalan Pantai Bagan Lalang, Sepang 43950, Malaysia (Formerly Golden Palm Tree Iconic Resort & Spa )
Region: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 14 Hotels in Sepang
Price Range (Based on Average Rates): £
Hotel Class:5 star — AVANI Sepang Goldcoast Resort 5*
Number of rooms: 392
Official Description (provided by the hotel):
AVANI Sepang Goldcoast Resort stretches out from the Sepang coastline, almost a kilometer into the sheltered waters of the Straits of Malacca with 392 luxuriously appointed over water villas that shape a palm tree. This new upscale resort offers guests a wide range of sports and entertainment activities as well as great food & beverage outlet selection. Located in the district of Sepang, in the southern part of the state of Selangor, AVANI Sepang Goldcoast Resort is a short 35 minute drive from Kuala Lumpur International Airport. The resort is also conveniently located close to the Sepang International Circuit - home to the Malaysian leg of the F1 race. Inspired by Polynesian and Maldivian architecture, blended with contemporary Malaysian interior design, each over water villa showcases a range of features that will ensure you take full advantage of the relaxed comfort, knowing we have the details covered. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Asiatravel.com Holdings, Expedia, Odigeo, Southall Travel, Hotels.com, Priceline, TripOnline SA, Traveltool, S.L.U., HotelQuickly, HRS, Evoline ltd and Cancelon so you can book your AVANI Sepang Goldcoast Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Golden Palm Tree Iconic Resort And Spa
Golden Palm Tree Iconic Hotel Sepang

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing