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“Amazing Hotel! Great Service!”

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Sama-Sama Hotel KL International Airport
Ranked #1 of 14 Hotels in Sepang
Certificate of Excellence
Level 6 Contributor
102 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
“Amazing Hotel! Great Service!”
Reviewed 26 June 2014 via mobile

We ended up with flight delays and cancellations and needed somewhere to stay for the night!

You don't even need to leave the airport to get to this hotel, it is super convenient!

The staff were so friendly and helpful and made us feel very welcome, which is nice when you are jet lagged and exhausted!

The hotel itself, WOW!!! Talk about amazing! It is spectacular and beautiful, with gardens and fish behind the window, lifts that open as you approach and all around great design!

The rooms are spacious and modern and everything is of great quality! One remote to do everything, including opening the blinds!!

The buffet.... I have never seen so much amazing food! All delicious, all fresh! Such great service and we were able to pay in any currency as we didnt have the correct currency due to unexpectadly only being there the night!

All in all, I highly recommend this hotel ! Could not fault it! Will happily return!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fluceb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 27 June 2014
Dear Fluceb,

Warm Greetings from Sama Sama Hotel KL,International Airport!

It was certainly our pleasure to have you as our guest and I am most delighted to learn that you have thoroughly enjoyed the stay with us. Thank you for sharing your GREAT hotel experience at Sama Sama Hotel KL International Airport and we look forward to welcoming you back for another `Sama Sama `experience in the near future!

Best Regards,
Haslina Bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (402)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sydney, Australia
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 June 2014

A big thankyou to the management for upgrading my wife and I recently to a Club room. We so enjoyed the experience and ended our holiday on a high note. This is truly a lovely five star hotel with the most comfortable beds and linen. We will most certainly be back when we visit KL again.

Room Tip: Spend a little more and enjoy the club rooms
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Batty10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 27 June 2014
Dear Betty10,

Warm Greetings from Sama Sama Hotel KL,International Airport!

Thank you for sharing your experience “Wonderful stopover`comment on TripAdvisor . We are grateful for your appreciation towards our effort in `Create Meaningful Connection` for you. I trust our team will be thrilled and glad to know that we have provided you an excellent experience and that you have loved it!

The team at Sama-Sama Hotel KL International Airport looks forward to welcoming you again for another `Sama Sama` hotel experience with us in the near future!

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bideford, United Kingdom
Level 6 Contributor
143 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 24 June 2014

At the prospect of having to spend a night in an airport hotel, I usually shudder but during the six-and-a-half years that we had been living in Malaysia, we had heard encouraging things about the Sama Sama and so this is where we chose to spend our last night before returning to the UK. We didn't regret it.
The welcome we received was slick, professional and friendly. We were escorted to our room on the club floor and our luggage quickly followed. The room was spacious, well-planned, light and very well equipped. I was surprised at the vibrant and modern style and by the fact that the bathroom looked as though it had never been used; a vast improvement on many Malaysian hotel bathrooms!
We took a late lunch in the Degrees restaurant on the ground floor. We had been about to order a la carte but a wander around the buffet spread tempted us to opt for that instead. Despite it being late in the presentation, the food was plentiful, varied and tasty.
Around 6pm we went to partake of cocktails and canapés in the club lounge, which has a plush and relaxing atmosphere and a friendly and attentive staff. We hadn't been expecting such a spread of food and some of our fellow guests were clearly taking maximum advantage!
The following morning, after a brilliant sleep, we returned to the club lounge to take breakfast just as the presentation was beginning. The quality of food was hard to fault and the service equally good.
What really made for a good start to a long day, though, was the buggy service to the terminal. We had tonnes of luggage but from leaving our room until arriving close to departures, we didn't need to struggle with it again.
I really can't fault our stay and for a hotel with such a rapid turnover of guests and rooms, that is a magnificent achievement. The only shame is that we probably won't have cause to return to KL or sample the Sama Sama hospitality again.

Room Tip: Upgrade to the club rooms; worth it for the Lounge access alone.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MM2H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 27 June 2014
Dear MM2H,

Warm Greetings from Sama Sama Hotel KL,International Airport!

It was our pleasure to have you as our guest and I am pleased that you have enjoyed the one-night stay with us. We take your positive review on board in our effort to strive towards achieving excellence in service and facility. The team at Sama-Sama Hotel KL International Airport looks forward to welcoming you again for another `Sama Sama` hotel experience with us in the near future!

Best Regards,
Haslina Bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kuala lumpur
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014

I fall in love with the BED! yes. it was so comfy, with 2 big pillows (good one) & extra 1 pillow available at the closet and also small pillow to enhance your hugging experience. A hi-tech control system enable us to just touch our desire ( even the draper can be control).

A good size of swimming pool with gym that attached to the sauna/spa/Jacuzzi. The good thing is it is separated between woman & man, so we can enjoy our hot Jacuzzi. But still it needs upgrading & a fresh environment.

The dinner/lunch/breakfast was good; plenty of choices from continental, chinese, japanese, indian & malay..even fresh seafood is available & ready to cook by the standby chef.
Oh please do try the bread. so nice.

Overall, Loving it!

Room Tip: pick the one in the middle, a little bit away from lifts..but not too far.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sabrena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 27 June 2014
Dear Sabrena K,

Warm Greetings from Sama Sama Hotel ,KL International Airport!

Thank you for staying with us and taking your time to review our hotel.

We are delighted to note that our vision in `Creating Meaningful Connection `have reached you, and also to note your memorable visit to KL International Airport.

We look forward to welcome you back in the near future.

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 June 2014

We had a one night stay only, we arrived in the evening after a flight from Koh Samui and were treated to excellent service with very friendly staff. We had an issue with our flight bookings for the next day and a very helpful front counter chap set us up on a computer, set-up the airline company details and print off our tickets and passes. They then arranged for our transportation transfer from their hotel to KLI2 airport for the next morning.
I could not fault the service, the room, the cleanliness and the overall quality of the hotel. Would recommend this hotel to anyone.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SR190856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 24 June 2014
Dear SR 190856,

Warm Greetings from Sama Sama Hotel KL,International Airport!

It was our pleasure to have you as our guest and I am pleased that you have enjoyed the one-night stay with us. We take your positive review on board in our effort to strive towards achieving excellence in service and facility. The team at Sama-Sama Hotel KL International Airport looks forward to welcoming you again for another `Sama Sama` hotel experience with us in the near future!

Best Regards,
Haslina Bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 June 2014

This hotel is very conveniently located at the airport within walking distance of the Immigration counter. The accommodation is great - clean and comfortable. The problem is with the food, room service food (which took half an hour for them to answer the telephone) was less than average and the included breakfast was equally less than average. That said I would recommend this hotel for those requiring a short stay hotel at the airport.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 24 June 2014
Dear Ben W,

Warm Greetings from Sama Sama Hotel KL,International Airport!

It was our pleasure to have you as our guest and I am glad that you have enjoyed a very comfortable stay with us. We appreciate your highlight on the areas that we could seek for improvement. The team at Sama-Sama Hotel KL International Airport joins me in thanking you for sharing your experience with us and we hope to have another opportunity to welcome you back in the near future!

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide
Level 5 Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 June 2014

Nice to have somewhere convenient to stay for the day after a long flight from Europe. Value for the 12 hours we had. Clean room and nice bathroom. Quiet! Close to boarding gates and shops for a walk around between flights.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pdt782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this review, 24 June 2014
Dear pdt782,

Warm Greetings from Sama Sama Hotel ,KL International Airport!

Thank you for staying with us and taking your time to review our hotel.

We are delighted to note that our vision in `Creating Meaningful Connection `have reached you, and also to note your memorable visit to KL International Airport.

We look forward to welcome you back in the near future.

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sama-Sama Hotel KL International Airport

Property: Sama-Sama Hotel KL International Airport
Address: Jalan Cta 4b | KLIA International Airport, Sepang 64000, Malaysia
Phone Number:
Region: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Sepang
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sama-Sama Hotel KL International Airport 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
A 5 star deluxe hotel located adjacent to the main airport, KL International Airport. The hotel is linked to the airport via a covered sky bridge. It takes only 5 minute walk to the airport. The hotel also provides a 24 hour buggy service on the sky bridge. ... more   less 
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