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“High level of service”

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Sama-Sama Hotel KL International Airport
Ranked #1 of 14 Hotels in Sepang
Certificate of Excellence
Reviewed 16 August 2014

Excellent location for transit. People are fully dedicate to support. Travellers restaurant is not at the level of this hotel expensive for a low quality food. Pool is excellent but located close to a motorway what may result a little bot noisy

Room Tip: Avoid restaurant travellers
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  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank JeanMi3131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded 18 August 2014

Dear JeanMi3131,

Warm Greetings from Sama Sama Hotel Kuala Lumpur International Airport!

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at the SAMA SAMA Hotel KL International Airport . We appreciate your comment on the areas that we could seek for improvement .Our sincerest apologies for the inconvenience caused and rest assured that your feedback will be shared with the section involved for their immediate attention and for improvement.

Once again, thank you for your time and we are looking forward to welcome you back in the near future.

Thank you and warm regards,
Haslina Bt Kamaruddin
Guest Service Center Manager

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1,382 - 1,388 of 2,369 reviews

Reviewed 15 August 2014

We stayed three separate nights there over the last month as we were flying around Australia and Asia, mainly with Air Asia operating out of KL. What a gem of a hotel! The customer service offered is outstanding and staff could not do enough to help. On our final visit, we stayed on the premier floor and it was well worth it. I don't think the rooms are bigger but having breakfast and drinks between 6-8pm made it excellent value for money. The choice of breakfast food was truly astounding and delicious. The hotel has free high speed Wifi throughout.The pool and gym are great. It is fantastic that the hotel offers a free buggy service from the airport too. For any Asia trip in future, we will always try to fly to KL first just to stay in Sama Sama. Congratulations to all the staff - a credit to the hotel. Can't wait to return.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Granja12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded 18 August 2014

Dear Granja12345678,

We thank you for staying with us during your last visit to Kuala Lumpur International Airport. We are delighted that our vision to " Create Meaningful Connection" have reached you and effort in transforming the property into a brand new look are appreciated. It's so nice to see that you enjoyed our service and facilities. We are glad that we are able to give you a great impression even at only a short stay with us.

We look forward for your next visit when transiting through Malaysia and till then, happy travels!

Best Regards,
Haslina Bt Kamaruddin
Guest Service Center Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

This is my 3rd stay at this hotel before taking a long flight. This time I was unexpectedly upgraded to a suite, and really wished I could be staying for a few days instead of just a few hours - even though it's an airport hotel. It's chock full of gadgets to raise the blinds, etc., and you need a little time to find out how they all work. I chose to get some exercise and walk along the covered walkway from the airport, and was met as I approached by a bellboy who took my cases, showed me to the check-in and then escorted me to the room - be prepared for long walks along the corridor, though! The staff are friendly and chatty, especially those on the electric buggies that ferry you along the walkway. A perfect way to begin a long journey!

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Musexmner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded 15 August 2014

Dear Musexmner,

Thank you for taking your time to share your experiences through tripadvisor.com. We are delighted to note that our vision in creating meaningful connection to all our guests have certainly reached you.

Once again, thank you for your time and we look forward to welcome you back in the not too distant future.

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager

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Reviewed 13 August 2014

Last Raya is not my first stay in sama-sama but i was my first stay alone with my 1yo boy.I find the hotel rather too business and no character then but i change my view now.The service is superb, the bell boy even entertain my boy while i busy with check in. the home dining is delicious.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank AishahZakaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded 14 August 2014

Dear AishahZakaria,

Warm Greetings from Sama Sama Hotel KL,International Airport!

On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience.

We look forward to welcome you back soon.

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014 via mobile

I just love this hotel. It can't get much better. If you are getting an early morning flight out of KLIA or KLIA2 then this is perfect for the night before.
On arrival you are greeted with friendly staff, complimentary cool towels and fresh juice. The buffet dinner and breakfast is fantastic.
This is my 3rd visit to this hotel and I just love it. I got a free upgrade this visit to the club lounge floor which was just perfect.
In the morning you get to ride little carts to the check in desk for your flight all under cover so you don't have to walk, or catch a taxi.
Thank you Sama Sama - I will be back!

Stayed: August 2014, travelled on business
1  Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded 13 August 2014

Dear Adam M,

Warm Greetings from Sama Sama Hotel KL ,International Airport!

Thank you so much for your kind comments. It's so nice to see that you enjoyed our service and facilities. We are glad that we are able to give you a great impression even at only a short stay with us. We look forward for your next visit when transiting through Malaysia and till then, happy travels!

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

This hotel is ultra luxurious. The gadgets in the room were unlike anything seen before. Our stay needed us help at the airport counters. The concierge gladly walked with us and was helping as we discussed travel options at the airline counter.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nils_KR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded 13 August 2014

Dear Niks _KR,

On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience.

We look forward to welcome you back soon

Best Regards,
Haslina bt Kamaruddin
Guest Service Center Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

The lobby hotel was big with nice welcome drinks. There were a lot of rooms with elevator. The room size was ok and quiet. The pool was nice with a jaquzzi. There were also spas and massage. The interesting thing is that you can ride a buggy car from the lobby to the airport departures point anytime drove by hotel staff so that you dont have to carry your luggage in a far distance. If you have morning flights this is an ideal choice to stay and recommended.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Erawita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
khaslina, Manager at Sama-Sama Hotel KL International Airport, responded to this reviewResponded 13 August 2014

Dear Erawita M,

Thank you for taking your time to share your experiences through tripadvisor.com. We are delighted to note that our vision in creating meaningful connection to all our guests have certainly reached you.

Once again, thank you for your time and we look forward to welcome you back in the not too distant future.

best regards ,
Haslina bt Kamaruddin
Guest Service Center Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sama-Sama Hotel KL International Airport

Address: Jalan Cta 4b | KLIA International Airport, Sepang 64000, Malaysia
Phone Number:
Region: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Sepang
Price Range: £83 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sama-Sama Hotel KL International Airport 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
A 5 star deluxe hotel located adjacent to the main airport, KL International Airport. The hotel is linked to the airport via a covered sky bridge. It takes only 5 minute walk to the airport. The hotel also provides a 24 hour buggy service on the sky bridge. ... more   less 
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