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“Very convenient & close to the airport”
Review of Tune Hotel KLIA 2

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Tune Hotel KLIA 2
Ranked #4 of 14 Hotels in Sepang
Miri, Malaysia
Level 4 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Very convenient & close to the airport”
Reviewed 7 June 2014

It was very pleasant even though stay for a short time. The hotel room equipped with modern facilities which to my liking - free wifi. I really have a good stay here, very clean, helpful staff & close to the airport

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Alice L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (221)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
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English first
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 June 2014

I am still staying in the hote while I am writing this comment. The room is ok in general as it is already expected that it is not a full fledged hotel. However, the system seems to have bugs. Before I entered the room last night, I saw a security guide was helping a couple next door to open their room while talking on the walkie talkie with his colleague. Their door seemed mulfunction. As for my case, I really need to push the door hard in order to get the door open. You really need a stronger arm to get it done. Something more ridiculous was that while I was taking shower in the late morning today, I heard long and continuois beeps. At first I thought that it was the sirens from vehicle some where downstairs. But after a while the electricity in my room was totally cut off. I know that the check out time is at 11am, but I only check out the next day! The receptionist at the counter promised to investigate this case. I will see what the outcome of that would be.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kc Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
brasília
Level 5 Contributor
72 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 June 2014

I was a bit afraid reading other reviews, but what the people complained about did not happen to me. Fast check in, I asked for a not noisy room and the recepcionist gave me one in a high floor and end of corridor, so I had a very good sleep. The matress, shower and cleaness were really very good. Good price for a hotel located so close to the airport.

Room Tip: Ask for the end of the corridor. You will not listen people talking loudly as it happen in most tran...
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank augmello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johor Bahru, Malaysia
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 June 2014

The hotel is walking distance from KLIA2. However there were insufficient clear signages pointing towards the hotel. Free wifi, TV, basic toiletries, hairdryer, fan & air-cond are provided.

There are a couple of steps from the lift to the rooms at the same level which should be improved as guests are expected to come with luggages. The noise of doors shutting were very loud & disturbing.

This hotel is very new & clean. It's a very convenient stopover for transits.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank chloesim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 June 2014

For a video review of the room, see http://youtu.be/-JF15jOMrgY

Overall, this hotel represents AWFUL value for money. After paying $70 per night for a 5 star hotel in KL, this hotel at $63 per night represents the worst value for money I've ever experienced in South East Asia. This hotel is worth between $30 - $40 per night maximum when compared to other hotels in KL. It is cashing on travellers who need a bed and don't want to travel far from the airport. There are sleeping capsule style hotels advertised in the airport for 90RM ($30) which may offer better value (we've not seen them or inside them).

The positives of Tune KLIA2:
1. Right next to KLIA2 and therefore is very convenient if flying out early in the morning.
2. New clean, rooms.
3. Nice staff that try to assist where they can. The manager's English is impeccable.
4. Free internet
5. Some TV channels in English
6. International power plugs provided in rooms (so there is no need to purchase a travel adapter for 1 night stays) although there is no power point in the bathroom, which makes hair straightening impossible!
7. The community sitting area on the ground floor (in the centre) is classy, comfortable, and well designed.

The Negatives:
Added later at 2:33am. HOUSE CLEANING STARTED SLAMMING DOORS AND CLEANING ROOMS AT 1:30am. IT WAS VERY LOUD. I ASKED HIM TO BE QUIETER AND HE APOLOGISED. IT IS NOT HIS FAULT THAT HE IS ASKED TO CLEAN AT SUCH A RIDICULOUS HOUR. I approached reception at 1:45am who said that they were a 24 hour service and house cleaning is 24 hours. Management need to recognise how ridiculous it is that they wake their paying customers up so they can have rooms cleaned. I do not want the cleaner to lose his job over something that clearly is a systemic management issue.
1. VERY small rooms.
2. No fridge or extra facilities such as a kettle or microwave. This would not be such an issue if there were restaurants nearby but the Tune Hotel restaurant is currently closed for 2 weeks.
3. You need to cross the road into the airport to purchase overpriced food and beverages.
4. This hotel DOES NOT provide any consumable water which means you have to enter the airport and buy water just to hydrate. Surely at $64 (188RM) per night this hotel could offer 2 free bottles of water per night or at least offer some for sale. Not providing drinking water gives the impression that Air Asia and Tune hotel do not genuinely care about the health and well-being of guests as many Western travellers would drink the tap water presuming it is free of toxins, which we all know ends in several days of discomfort. You really do need to provide drinking water as the bottles cost less than 1RM for you to buy!
5. Only provide 1 small shampoo and 1 soap in toiletries.

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mediatriage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeSilvaTunehotels, Manager at Tune Hotel KLIA 2, responded to this review, 13 June 2014
Dear Guest,

We regret to hear that your recent stay at Tune Hotel klia2 did not meet the standards you have come to expect from us and we apologize that your complaint was not dealt in a satisfactory manner. Please rest assured, your feedback has been highlighted to the parties concern for further action.

Being an airport hotel, we provide clean, and space efficient rooms at competitive rates.

We are conveniently located a little below 10 minutes’ walk to the airport terminal, connected via a covered walkway. There, you could find a variety of dining options and convenient marts where you could purchase the basic essentials.

As part of our limited model, our primary focus is to provide clean, secure and a comfortable sleeping experience. Henceforth, we encourage guests to bring their own necessities.

We take note of the remaining points you have highlighted, and confirm that we will be installing water dispensers at the hotel lobby area in the next few days.

Thank you very much for this feedback and we hope you will consider to stay with us on your next stopover at klia2.

Regards,
Sharon De Silva-Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Sepang hotels

Batu Pahat, Malaysia
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 June 2014 via mobile

stayed here for one night. Late check in staff was accomodating.
Positive point :clean room, friendly staff,location easy to find.
Negative point:request for iron was not supplied at all when staff already promise to send/cafe not open yet maybe management can consider to install hot & cold water dispenser its a hassle for tired customer to walk all the way to KLIA 2 just for a drink.

May consider to come back just because room are clean..

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zaida7101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeSilvaTunehotels, Manager at Tune Hotel KLIA 2, responded to this review, 12 June 2014
Dear Guest,

Thanks for the choosing Tune Hotel klia2 for your recent stay.

We have just started operations a little over a month and your feedback helps to improve our gaps in service as well as in the facilities we offer.

The cafe will be open in the next few weeks while the water dispenser will be installed in the next few days.

We hope welcome you back once again and provide better service.

Thanks for taking time to share your feedback with us.

Regards,
Sharon De Silva-Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bishops Stortford
Level 4 Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 June 2014

We stayed here for one night between our flights from Hong Kong to our next flight to Singapore.

On arrival at KLIA2 (the superb new, still unfinished terminal) we must have walked around for 20 minutes trying to find signs for the hotel, as we could see it but not how to get there. Possibly the signage in the airport is also yet to be finished.

The hotel is a short walk from the terminal via a covered walkway.

Check in at the large and airy lobby was quick and easy once I got the attention of a member of staff and the room was big enough.

But for a newly built, possibly rushed for completion hotel, it was good enough.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Addickted12157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tune Hotel KLIA 2

Property: Tune Hotel KLIA 2
Address: Lot Pt 13, Jalan KLIA 2/2 | Selangor Darul Ehsan, Sepang 64000, Malaysia
Region: Malaysia > Selangor > Sepang District > Sepang
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #4 of 14 Hotels in Sepang
Price Range (Based on Average Rates): £
Hotel Class:4 star — Tune Hotel KLIA 2 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located just a short walk away from KLIA 2 airport, Tune Hotel KLIA 2 is the perfect combination of convenience and comfort for business and transit travellers. Each air-conditioned room has everything you need for a relaxing short stay: A comfortable bed, hot shower, TV, safe and essential toiletries. Guests enjoy free Wi-Fi access throughout the property. The Glasshouse restaurant in the lobby provides all-day dining, while the outdoor courtyard is a great place to relax and unwind before your next flight or destination. On-site services include: Self-service laundry, full-service restaurant, outdoor courtyard Other services available (for a fee) : Shuttle service to KLIA, baggage storage, transportation bookings, additional toiletries. Tune Hotel KLIA 2 is also close to destinations like Sepang F1 circuit (11km), Mitsui Outlet Shopping Park (7km) and KLIA Airport (3 mins via KLIA Express Train) ... more   less 
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