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“Good hotel that close to the I-City”
Review of Hotel de Art

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Hotel de Art
Ranked #12 of 26 Hotels in Shah Alam
Kuala Lumpur, Malaysia
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Good hotel that close to the I-City”
Reviewed 10 December 2013

Got room 305 located above Jendela Bali Restaurant which is Deluxe Superior Room with queen bed facing the lake and recreational park. The room is just nice even it is small with nice decoration and scented.One thing that I can make a complain is the tiles in the room is little bit slippery when it is wet.So watch out your step. I prefer the room equipped with carpet that make me feel very comfortable and satisfy staying in this hotel next time visit. I can say it worth it staying in this hotel by booking the deluxe room complimentary 2 welcome drink at Jendela Bali Restaurant and breakfast on the next day for 2 at Hailam Kopitiam with limited menu.

Room Tip: try to book the room that are facing the lake.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hanee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennyLiow, General Manager at Hotel de Art, responded to this review, 26 October 2015
Hi hanee,

Thank you so much for your valueble comment! On behalf of the entire team, we would like to express our most sincere gratitude.

We're very glad that you've enjoyed the facilities and services provided.

With regards to the issue of the slippery tile, we trully appologize for your causing your uncomfortness. Thank you so much on your suggestion and we will keep it in consideration for our future hotel refurbishment.

Your comments are very important for our improvement, ensuring a better experience for our guests in the future.

Once again, thank you so much, and we do wish to welcome you again. Do try out another room theme for a diferent experience!


Warm regards,

Jenny Liow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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82 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Any
English first
Nevada
1 review
Reviewed 22 October 2013

Positive: (i) Centrally located, close to many restaurants and supermarket (ii) friendly staff, check-in fast (iii) Surprise with the welcome drink as it stated as budget hotel. (iv) Lots of parking space. (v) Extra fully equipped eg. slipper. (vi) Bed is comfortable, room is clean. (vii) Interesting & beautiful decor, better than other hotel, even 5 star

Negative: (i) Different block building from main lobby building has no lift. (ii) A bit noisy at night from the restaurant.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bokong_sapi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennyLiow, General Manager at Hotel de Art, responded to this review, 26 October 2015
Hi Bokong_sapi,

Thank you so much for your valueble comment! On behalf of the entire team, we would like to express our most sincere gratitude.

We're very glad that you've enjoyed the facilities and services provided.

We trully appologize for the noise you've experienced, rest assured as we have made sure that the restaurant lowers their noise here on out. we have also improved the sound proofing in all the rooms.

Your comments are very important for our improvement, ensuring a better experience for our guests in the future.

Once again, thank you so much, and we do wish to welcome you again. Do try out another room theme for a difference experience.


Warm regards,

Jenny Liow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
malaysia
Level Contributor
4 reviews
3 hotel reviews
Reviewed 18 September 2013

Stayed in a no-window triple room at Block C above Mydin supermarket. Decent room and good breakfast at Hailam Kopitiam included in price of room. Worried that there is only ONE entrace/exit to hotel rooms. Fire hazard? Other drawbacks are smell in room and sounds of doors opening/closing can be heard, disrupting my sleep. Otherwise, the hotel is ok for the price.

Room Tip: Get a room with windows.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kseng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennyLiow, General Manager at Hotel de Art, responded to this review, 24 September 2013
Greetings kseng,

Thank you for choosing Hotel de ART as your preferred stay during your visit to Shah Alam.
We are glad to hear you enjoyed your stay and the breakfast!

We will rectify the issue with the smell and sound proofing immediately, thank you very much for your valuable comment.

We want to let you know that there is actually a fire escape in the building that connects to the ground floor. You probably missed that. Please be assured that we adhere strictly to the guidelines and requirements of the Fire Department in Malaysia as our guests safety is our first priority.

We appreciate your kind feedback and am looking forward to seeing you again if you ever visit Shah Alam again. Do choose a different theme next time for a different experience!

Take care and be well

Warm regards,
Jenny Liow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipoh, Malaysia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 July 2013

First of all, it's a budget hotel, so don't expect much. But it's worth the money spent.
Art-themed, yes correct. You can choose whatever theme they have as long as it is available and suit your number of people.
The lake view isn't really a "lake view". It's blocked by roadside trees. I suggest they shouldn't charge extra for these "lake view" rooms. After all it's not even a lake, just a retaining pond.
Facilities are good and feel new. Bathroom is simple and adequate, right for the price they offered. Lift is a big bonus for a budget hotel.
Noise level is a little bit high during morning rush hour, but can be very quiet at night. Pleasant staff and a welcoming lobby.

Room Tip: Avoid the lake view room, unless the pricing is the same as others. No point taking it if there is n...
See more room tips
  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aljohari_hashim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennyLiow, General Manager at Hotel de Art, responded to this review, 8 September 2013
Greetings aljohari_hashim,

We thank you for your support and appreciate you taking the time to review our hotel. We are glad that you've enjoyed your stay at our hotel and also fully utilized our facilities and services. We continue to strive and work hard in bringing the best value to all our guests and your comments are important to us in helping us achieve this.

We agree with you that the view of the lake from the room is not very clear as it is obstructed by some of the tall trees. However, they are only slightly more expensive (RM10) than the other rooms not just because of its view (more greeneries) but also because they are larger in size (as they are corner rooms) and also of the large wardrobe that comes with the room. These are the reasons of the slight price difference.

We thank you for sharing your thoughts and look forward to welcoming you back in the future. Do choose a different room theme next time for a different experience!

Take care and be well :)

Jenny Liow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuching, Sarawak, Malaysia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 July 2013

Location just nice. Not too crowded except during nights where peoples are looking for nearby restaurants for dinner.
Parking spaces quite messy as surrounded by local cafes and restaurants and local convenient shops (mydin)
Rooms just nice for one or two person. No cupboard or wardrobe but provided with a space for hanging your clothes for less than a week stay.
Clean toilet. Water from taps and shower are good enough.
For muslims, qiblat direction shows clearly and praying mat @ sejadah provided.
Tv channel with selected channel.
Breakfast provided for two at a cafe downstairs.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank balkidzhunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennyLiow, General Manager at Hotel de Art, responded to this review, 8 September 2013
Greetings balkidzhunny,

We greatly appreciate your time in posting such positive reviews about our hotel. All of us here are very happy to hear that you had a memorable stay - this is how it should feel at Hotel de ART! We look forward to welcoming you back in the near future and do choose a different room theme next time for a different experience!

Thank you, take care and be well

Regards,
Jenny Liow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang, Pulau Pinang, Malaysia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 June 2013

At 1st good location (nearby i-city), good impression from the hotel outlook and reception service, welcome drink, good security access, special design in every room; but we find out that when night time is bit hard to sleep well due to sound proof weak, due to business purpose we check out at the next day morning 6am, but having billing problem with the receptionist (maybe he was dreaming). Conclusion: May have a visit for this hotel for future.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnthonyGoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennyLiow, General Manager at Hotel de Art, responded to this review, 8 September 2013
Greetings AnthonyGoh,

Thank you for choosing Hotel de ART as your preferred stay during your business trip and we appreciate your time in posting your review on Tripadvisor.com. We are glad that you've enjoyed our hospitality and services and we look forward to seeing you again in the near future. Do choose a different theme next time for a different experience!

Thank you, take care and be well

Warm regards,
Jenny Liow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2013

I booked De Art for 1 night in May. We intended to stay overnight because we have a wedding on the next day nearby the hotel. Probably it's a school holiday, or not I find that the rate is expensive. But, consider the look of every rooms the website publish I thought this hotel would be nice. Check in is fast. I don't have a problem with parking. I hoped to get a room in same building with reception, but I didn't and it's quite frustrating. The other building where my room is located didn't have elevator. Instead, we need to carry our bags and sons to 2nd floor which is tiring. My room is at the corner of the floor. Surprisingly, it's so small for triple sharing. I admit, it's very nice room but sooo small. They don't even have a closet. Most reviewers said it suitable for business traveler. How would you tell me that triple sharing room would rate RM219net with breakfast of Old Town standard??? Even my son asked, why we had breakfast here? I've been in few hotels that have similar rates with De Art. But, they were worth it. They call De Art a budget hotel, but comparing the rate with room & service, I don't think so. Definitely won't come back here or recommend to my friends.

Room Tip: Wifi is bad Iron Board is suck
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mummy_fiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JennyLiow, General Manager at Hotel de Art, responded to this review, 8 September 2013
Greetings mummy_fiza,

We thank you for your time and appreciate the great feedback - this level of detail is important for us so we know exactly how we can improve for future experiences.

We apologize for the lack of elevator in our second block and we are sorry to hear that you have to carry the luggage to the second floor. We have already addressed this issue by asking our staff (at hotel and restaurant) to lend a helping hand to our guests anytime they need help. Regarding the lack of a wardrobe in the room, we figured we have to maximise space in the room hence providing clothe hooks instead in the room. And as for the breakfast please be assured that we have already added more variety to our breakfast menu.

Please contact my office directly for your future stays.

Once again, thank you for sharing your experiences.

Take care and be well

Warm regards,
Jenny Liow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel de Art

Property: Hotel de Art
Address: No 3, Jalan Kristal AS7/AS | Section 7, Shah Alam 40000, Malaysia
Region: Malaysia > Selangor > Petaling District > Shah Alam
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #12 of 26 Hotels in Shah Alam
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel de Art 2.5*
Number of rooms: 58
Official Description (provided by the hotel):
Known as the pioneer art-themed hotel in Malaysia, all 58 rooms in this trendy boutique hotel are wonderfully designed. Be it modern contemporary or classic imperial to even ancient Egyptian style, you will find each room decorated with a unique concept to impress all guests. Provided with a wide range of amenities, guests are sure to experience utmost comfort. While staying here, you are within close proximity from the famous i-City, blue mosque, museums, galleries, botanic gardens, agricultural parks, theme parks, shopping centers and many more. Whether for business or leisure, guests guaranteed a luxurious stay at affordable prices. So come by, check in and discover our spaces. One thing we promise, you haven't seen anything like it. ... more   less 
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