I stayed at I-City Hotel last weekend for a night. Firstly, I would have never stayed at this hotel if I did not have a running event to participate in the next day. I-City is developing as the main tourist attraction in Shah Alam currently with the Opening of the Red Carpet, Malaysia's first wax museum, the Trick Art Museum, Water World and etc. But I would humbly request I-City Hotel to upgrade themselves if they want to live up to I-City's pride in tourism. In appearance, the hotel is good. The main issues are the noise levels, breakfast and housekeeping.
The partition of the rooms are really uneven. My brother and I stayed at Room 404 and my parents Room 407. Room 404 is really terrible. Even a whisper in the labyrinths can be heard and it was difficult for me to sleep as I needed to be awake by 5.30am to attend my run at 7am. I personally feel that the management should fix this problem.
Next, I feel the breakfast time is too short. Currently, the breakfast time is from 7am to 9am and the breakfast choices are very limited. I personally feel that it should have a variety of choices and have longer times.
Housekeeping is also another issue as the person in-charge of the front desk also did the housekeeping. However, the room was clean when I checked-in. The bed was good, air-conditioning was functioning but the door is very problematic. It requires strength to close it tight. And due to this, the door is slammed by many guests. For Room 404, it is difficult to do it. Room 407 was easy though. In addition, the bed sheets were good too.
Despite the stay was only one night for me, I would still recommend that if someone wants to stay in the I-City area even for a night, please find another hotel nearby as I-City Hotel still lacks it's finest.
I hope that the management will look into these issues and rectify it because the I-City area does attract thousands of tourists especially last weekend.
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