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“Home away from home.”

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Dorsett Grand Subang
Ranked #1 of 10 Hotels in Subang Jaya
Burr Ridge, United States
Level Contributor
4 reviews
3 hotel reviews
“Home away from home.”
Reviewed 26 August 2014

This hotel is located very close to three major shopping malls which is good to be away from because of the traffic around the shopping malls. All of the employee's are very friendly and helpful in making your stay very pleasurable. Being on the Club floors is very good for a relaxing drink and snack at night and enjoying the view over Subang area. The rooms are very beautiful, clean with great views of the area and seeing Downtown KL off in the distance.

Room Tip: The best rooms are on the Club room levels 15 thru 17 but on the lower floors ask for access to the...
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  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this review, 29 August 2014
Dear Scott M,

We appreciate the time taken to write your feedback about Dorsett Grand Subang with extensive positive ratings. It is a great pleasure to know that you had a good time during your stay with us.
We have forwarded your comments to our staffs as their efforts have always been to the fullest in making our guest comfortable and satisfied.
We look forward to welcoming you back to our hotel in the near future. Thank you once again.

Regards,
Vincent Pillai
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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813 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
Singapore, null, Singapore
Level Contributor
3 reviews
Reviewed 21 August 2014

Stayed for just one night & cut short the visit because of vibe. I was sleeping on & off throughout the night & 1st time in my life I skipped the morning breakfast in the hotel though I checked out around 8 am in the morning. The reception service during check-out at 8.30 am was so slow that I felt like an outsider to the whole world. I was told by my local colleague that there is a very big hospital nearby & many visitors stay at this place. There are also good nearby eating joints which are open quite late & some 24 hours. The hotel looks good from outside & is comfortable inside. But somehow I was not comfortable about the whole thing (someone once told me to prey he moment you enter the hotel room which I did not. (may be the punishment of being too tired).

Room Tip: Ask for a room which is not at the end of the corridor & ask the one who gets you a pre-paid tax...
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank PeckGeok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this review, 29 August 2014
Dear PeckGeok,

Thank you very much for your feedback as it is very important to us. We are glad that you had a comfortable feeling in the hotel. Your comments will be passed to our housekeeping department as it will give them a better motivation to do their best.
We would also like to sincerely apologize for any shortcoming or inconvenience that you have faced. Your comments have been passed down to the respective head of departments to investigate and respond accordingly to make sure these does not happened again.
We hope you will stay at our hotel again for your next visit.

Regards,
Vincent Pillai
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
601 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed 19 August 2014

The first impression... oh.... "Are we going back in time?"

When you get into the lobby, still the same impression.

After checking in and got in the room, Ah.... it is quite okay.

Breakfast place, well, kind of small. When you get in a little later in the morning, may find it difficult to find a table.

Well, it used to be an international chain of hotels. Some legacy is still in place.

  • Stayed September 2013, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Long M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this review, 22 August 2014
Dear Long M,

Thank you very much for you kind feedback. Our hotel is committed to providing the highest standards in product, presentation and hospitality to our guest and loyal customers like your good-self. We are continuously improving our services and facilities and currently going through some soft renovation in the hotel for our guest to have a better and more comfortable feel. It’s a great pleasure to know that you generally enjoyed your stay with us. Once again, thank you and we look forward to welcoming you back to the hotel very soon.


Regards,
Vincent Pillai
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 18 August 2014

When I first arrived at this hotel, I was rather disappointed at its looks. Outside, it looked it hasn't been painted in years and some portions of structure were damaged. Nonetheless, I checked in for 30 days of stay which later got changed to about 50 days. Room, it is very clean and renovated to meet modern standard. Staff, everyone is very friendly! Especially Erna at the executive lounge is excellent. She was willing to extend services that were bar none. Being a foreigner, I asked her in daily bases to get local information from shopping to language learning. If you are planning to stay long term, check out KL YMCA. Food, I ate breakfast and dinner at Cafe Aroma. Aroma is buffet style but I wish they had more selection and it plays only local music which most of foreigners do not understand. Exec lounge, happy hour snack/food was rather weak. Other amenities, pool is nice and clean but be aware of mosquito attack in full throttle around sunset. This hotel is located near the lake. All in all I was very happy with all of staff but was not impressed with food and ant/mosquito attack. Good luck!!!

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank TravelBuddy12014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this review, 19 August 2014
Dear TravelBuddy12014,

Greetings from Dorsett Grand Subang!

We appreciate your time writing this review as it is essential for us to improve further on our facilities and services. It is a great pleasure to know that you generally enjoyed your stay with us. We have forwarded your positive comments to all our associates. This gives us more motivation to serve our guest better. Our hotel is committed to providing the highest standards in service, product, presentation and hospitality to our guests.
Nevertheless, we apologize for the short coming you have experienced during your recent trip to our hotel. We have highlighted your comments to our engineering, housekeeping and Food and Beverage department to investigate and take corrective measures accordingly.

Once again, thank you for your constructive feedback and we look forward to welcome you back to our hotel soon.

Sincerely,
Vincent Pillai
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 August 2014

Stayed here twice. First time booked by company, therefore the state of the room was still acceptable, though they missed out stuff like toiletries etc for the no. of pax. Insufficient water too.

Stayed here again but this time round, it's a last minute biz trip therefore I booked myself. And I'm given the older wing, everything is terrible. Squeeky taps, dirty bathroom, flush wasn't working properly, dirty bathtub... In short, TERRIBLE. It was an eerie hotel. And can't believe that this is a 5-star hotel.

Breakfast wasn't good as well. Concierge wasn't attentive as well. Took down room no for shuttle bus, and was told to wait and they'll inform me when the bus is here. Luckily I managed to see the bus and check with them. The bus is preparing to drive off!

Wifi doesnt work for both my trips.

Room Tip: Choose room in the new wing.
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank starybell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this review, 8 August 2014
Dear Starybell,

Thank you for writing to us, your feedback is highly valued. We are truly sorry that your stay at our hotel did not meet your expectations. We assure you that our customer satisfaction is our top priority and we want our product and services at our hotel to reflect the principle.

Your comment has got our high attention and this has been forwarded to the respective departments and person in charge to investigate and respond accordingly and take high precaution that these do not happen again.

Please accept our most sincere apologies and we hope you will stay at our hotel again during your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2014

The room is dirty..clogging bathtub with some hairy leftovers...service is very poor...maintenance is very poor not worth the rate and reputation as a five star hotel..my advise avoid this
hotel either you are local
Or tourist..

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank naluri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this review, 8 August 2014
Dear Naluri,

Thank you for writing to us. We appreciate you taking the time to write your feedback as it is important to us to continuously improve on our services. We sincerely apologize regarding your disappointment on your experiences in our hotel. We assure you that our customer satisfaction is our top priority. We have already informed the housekeeping, maintenance and other relevant department to conduct regular checks on our overall services.

Please give us another opportunity to show you our Dorsett hospitality and we hope you will stay at our hotel again during your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2014

I recently arrived at the Dorsett Grand Subang Hotel to be greeted by friendly, and on the face of it friendly staff until check in commenced, where I was informed that the room I had already pre- booked was no longer available and I would have to pay extra if I wanted a double bed (which I had already reserved), after much discussion with check in a room was found at no extra cost and the room was available, I then experienced problems with the credit card process, as they requested I put my pin into the card reader without even telling me how much it was for. Total shambles, would recommend that you look elsewhere. There are enough hotels in that area, and this just doesn't live up to expectations.

Room Tip: make sure you don't allow the hotel to change any pre-bookings that have taken place, stick to y...
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettGrandSubang, Manager at Dorsett Grand Subang, responded to this review, 4 August 2014
Dear Stephen H,

We would like to express our sincerest apologies for your check in experience at our hotel. Your comment has been brought to the attention of management to investigate and respond accordingly.

Thank you for your review, it is guest like your goodself that makes our Associates strive for excellence and we hope you will consider staying with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dorsett Grand Subang

Property: Dorsett Grand Subang
Address: Jalan Ss 12/1, Subang Jaya 47500, Malaysia
Region: Malaysia > Selangor > Petaling District > Subang Jaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Subang Jaya
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Dorsett Grand Subang 4.5*
Number of rooms: 478
Official Description (provided by the hotel):
Nestled in the heart of Subang Jaya, Grand Dorsett Subang offers opulence hotel guest rooms and suites in the city's most upscale entertainment hub, shopping district and tourist attraction. Located just 35 minutes from Kuala Lumpur International Airport, Low Cost Carrier Terminal and Sepang International Circuit, the hotel is just a 15-minute drive from Kuala Lumpur City Centre. Dining at Grand Dorsett Subang is an endless pleasurable affair with the vast international and local specialities available. For meeting planners and business travellers, the hotel is well-equipped with a full range of facilities and services to cater to every need. ... more   less 
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Also Known As:
Sheraton Subang Jaya
Sheraton Subang Hotel
Subang Jaya Sheraton

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