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“The perfect winter break”

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Tanjong Jara Resort
Ranked #1 of 4 Hotels in Dungun
Certificate of Excellence
United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“The perfect winter break”
Reviewed 27 March 2012

We had an eight day winter break at Tanjong Jara in the third week of March. We found that the resort merited its 5-star status in all respects. It is set in beautiful, tropical gardens with a private beach. The food and accommodation were excellent and we found that all members of staff genuinely take customer service very seriously. We felt that the winter all inclusive package with daily spa treatments was particularly good value ..... and the sun shone every day!

Room Tip: The first floors have better views.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Baynard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterNeto, General Manager at Tanjong Jara Resort, responded to this review, 6 April 2012
Dear guest

Greetings from sunny Tanjong Jara Resort!

Thank you for taking the time to review your stay with us and we will continue to do our best in impressing our guests.


Yours sincerely

Peter Neto
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1,220 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (311)
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English first
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2012

Has stay in the resort from 14 March to 17 March. The service is good but there is room for improvement on certain area.

Example :
1) I have order sunny side up eggs. It doesn't come with pepper and salt by default.
2) The spa and child pool is too far away. Will be good if there is a buggy to provide free transport. It is quite a long walk and I do not understand why the facilities is at one corner.
3) The breadfast menu is pretty standard. I would like to see different menu on different days especially when most guest is staying for long and do not have much option to explore outside. They get tired with the same menu.
4) I have request for a cake for my wife birthday. It comes but without candle? Something missing on the final touch to make the whole stay better.

What I like and appreciate during my stay :
1) Big toilet. Especially there do not have a Aircon link to the toilet which you would not feel cold when you step out of the shower.
2) The resort is fully book when we check in but we do not feel that it is over crowded. It has a good spread and what I like is the ground floor and the top floor room has different entry.
3) My daughter has throw out milk on the bed as she is not feeling well. I have call the receptionist at 12 midnight and they managed to help me change and clean it up. Really appreciate the service provided at this hour and the staff is very sincere and helpful despite the late hour call. Thanks.

Room Tip: If you have kids stay near the kids pool.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TMSeah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterNeto, General Manager at Tanjong Jara Resort, responded to this review, 6 April 2012
Dear guest

Your comments in regards to room for improvement at the resort have been noted and will be addressed. I wish I could explain the missing candle on the birthday cake, but I can only assure you that now we have a good reserve of candles in the stock room.

I am happy you had a good stay and we hope to welcome you and your family in the future.


Yours truly


Peter Neto
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Singapore, Singapore
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 March 2012

We were greeted by the friendly and most helpful Ms. Liza at front desk. We had reached earlier than expected and Liza had helped to arranged for us to go for breakfast while she arranged for our checked in. The breakfast was good and it's nice to see sincere smiling faces every morning. We love our Serambi room and the little touches that made it felt like home and more (e.g. comfy feather pillows, sejadah, bath salt & etc). We went for the bike tour which was like exercise to me coz i've not ride a bicycle for many many years and was cycling really slowly. However, the guide was very understanding and helpful. We enjoyed the ride, going thru the villages (hearing happy greetings from the local kids) and buying delicious food from the local bazaar. The resort is a great place to relax amidst nature and luxury comfort. My only criticism is that transportation is really costly compared to anything else. e.g. going to dungun city which is ard 10min ride, cost rm$70 to and fro. In all, the resort is great due to the efficient and friendly staffs which kept the place spick and span and made us felt very special. When we check-out and left the resort, the staffs sounded the gong 3 times and walked us to our cab. We will definately return again...
Anak Cina Pasang Pelita; Pelita di pasang di Tanjung Jati, Dalam hati tidak ku lupa; Bagai rambut di simpul mati.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anitrak22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterNeto, General Manager at Tanjong Jara Resort, responded to this review, 24 March 2012
Dear guest

I am delighted you thoroughly enjoyed your stay at Tanjong Jara Resort and are looking forward to returning on a future holiday. I have shared this review with the team and Liza appreciates having her name mentioned here. There are less costly local taxis we can arrange next time for the 10km ride to Dungun Town if you wish to go for a visit.

Thank you for taking the time to share your experience on Tripadvisor and we hope you will enjoy your next stay just as much.


Regards


Peter Neto
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Surrey
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 March 2012

A wonderful 5 star resort that was not stuffy or formal. The staff are amazing, everyone greets you with a smile and good morning that does not feel rehearsed, you feel very welcome and special.

A place for real rest and relaxation, no disco or night-life but that was as we wanted it.
Set in 17 hectares so never feels crowded. Two swimming pools, wonderful infinity pool and children's pool and then an adults only pool
Excellent breakfast provided and two restaurants for the evening meal. Chef Anne provides a great Asian "talking menu" where you tell her what you like and she will come up with suggestions. The Spa Village and staff are unbelievable and certainly deserve all the awards they have received. For the full board , daily spa treatments and quality of service received we felt we had a real bargain for the price we paid. We would certainly recommend and like to return again.

Room Tip: We had a room with the balcony and great sea view (1402). I would recommend having the balcony as op...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jt6606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterNeto, General Manager at Tanjong Jara Resort, responded to this review, 24 March 2012
Dear guest

Greetings from Tanjong Jara Resort, or heaven if you prefer!

I am glad to hear you had such a wonderful stay with us and enjoyed the relaxing atmosphere our vast property provides. Chef Anne does have a talent to understand the guest's culinary preferences for either those who are versed on the Malaysian cuisine or just experimenting. Thank you for mentioning the team at the Spa Village and we hope to have the opportunity to welcome you back in the future.


Yours sincerely

Peter Neto
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Kuala Lumpur
Level Contributor
147 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 18 March 2012

The previous 250 excellent and very good reviews say it all. A great place to relax. The staff and management are helpful and very friendly. We stayed at a Serambi Room on the first floor with a breathtaking sea view.

My only criticism is the rigid breakfast pricing. Either you pay for a full breakfast (expensive) or take the continental breakfast at half price. No flexibility to order just a coffee and a croissant.

Room Tip: Try to book one of the Serambi rooms e.g. No.1506. The view on the sea and the river is great.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AplusK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterNeto, General Manager at Tanjong Jara Resort, responded to this review, 24 March 2012
Dear guest

Thank you for taking the time to write this review and for staying with us at Tanjong Jara Resort. I appreciate the feedback in regards to the breakfast pricing and ask you to drop me a line in the future if you choose to stay with us and prefer not to book one of our room and breakfast packages.


Yours sincerely

Peter Neto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 March 2012

Having had a busy year running our own business we needed, peace and tranquility with a bit of romance. Tanjong Jura more than filled the bill. Everything was fantastic. We had an inclusive package which was exceptional value for money and the spa treatments were superb. Chef Anne looked after our culinary needs with fresh food every day and even a buying trip with her to the market. The diving was exceptional and all the staff of very high calibre, very friendly and spectacular service. The comfortable room and amazing views rounded off our stay.

Room Tip: Ground floor rooms with balcony and sea view
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cleo53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterNeto, General Manager at Tanjong Jara Resort, responded to this review, 24 March 2012
Dear guest

Greetings from Tanjong Jara Resort! We are delighted to have provided with you such a wonderful break and in particular since you enjoyed diving at Pulau Tenggol and the morning market with Chef Anne so much.

Thank you for choosing to stay with us.


Warmest regards

Peter Neto
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Birmingham, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 March 2012

We were 2 families from UK who stayed at this wonderful resort we found on the Internet.

Our arrival was quickly sorted and we were in our rooms in just a few minutes. The breakfast was inclusive and the Malaysian food was fantastic. The fresh juices were also tasty. The rooms were clean and spacious. Air con is a bit noisy.

The pool and spa facilities were good. The service was spot on. Kumar and his team was quite attentive to our needs. His advice on activities and eating out made our stay enjoyable.

Dinner has a 'menu master' i.e no menu, no prices and hence, ££! But, the food was tasty. Of course, you could also eat out at Wees for a bargain.

The beach is 3.5 km long and excellent for swim, surf and run. We played golf in and around the region during the day. All courses were reasonably nearby, but you do need a car to move around. Alcohol (outside the resort) can only be purchased from a handful of shops in dungun.

In summary, all of us enjoyed our stay including the kids. We highly recommend this place and Kumars attention.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docpp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeterNeto, General Manager at Tanjong Jara Resort, responded to this review, 15 March 2012
Dear guest

Thank you so much for your valued comments, in particular towards the team and individuals you mention to which it means so much. I should mention the air conditioning unit has been looked into.

I am so pleased you enjoyed your stay with us and we shall look forward to welcoming you back in the not too distant future. Please let me know if I may assist with a booking for your family.


Warm regards


Peter Neto
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Additional Information about Tanjong Jara Resort

Property: Tanjong Jara Resort
Address: Batu 8 | Off Jalan Dungun, Dungun 23000, Malaysia
Phone Number:
Region: Malaysia > Terengganu > Dungun District > Dungun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Dungun
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Tanjong Jara Resort 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Tanjong Jara Hotel Dungun
Tanjong Jara Dungun
Tanjong Jara Resort Terengganu, Malaysia - Dungun

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