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“Sadly truth hurts”

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Batu Burok Beach Resort
Ranked #29 of 35 Hotels in Kuala Terengganu
Reviewed 4 June 2013

We were there for only 1 nite and that's enough to keep us away a lifetime.
We aked for a family room which cost us RM197 (1 queen-bed + 1 single bed; no king-bed available at all)
1. Expensive peak rate not a match with the conditions of this hotel
2. The staircase leading to the rooms from pool-side looked like it was last swept and mopped 6 months ago.
3. Inside the room: cobwebs from the ceiling/the windows cannot be closed shut due to rusty frames/the walls must be made from plywood because even slightest sound in corridor can be heard from inside/a puddle formed inside bathroom after taking a bath/leaking hose (next to the toilet seat)/one ceiling light not working
4. The size of the room is really quite small, too small for a family room. Paid RM15 for an extra mattress and all 4 of us were then practically squeezed in
5. Small size pool. With only kids of the patrons filling the pool, no room for adults to swim.

What's good :
- location
- breakfast altho very limited choice, taste acceptable
- aircond works well (must be newly installed)

Room Tip: There are seaview and non-seaview rooms. Ask for seaview for a gorgeous sunrise.
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  • Stayed: June 2013, travelled with family
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3  Thank Timmmmmmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 13 of 18 reviews

Reviewed 15 November 2012

The room condition is clean but small,hot water is very hot and not adjustable,should add more tv(astro) channel,good swimming pool and good food (breakfast),the price rate are cheap,overall is good.I will recommend this hotel to my friend and families.

Room Tip: Check the shower function or not
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  • Stayed: October 2012, travelled on business
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4  Thank Amir_mv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2012

The room was very small and dirty. The price is also expensive. Aircond not functioning well. Same goes to the shower. No towel prepared in the room. Very dissapointed!!! The price also very expensive. I will never recommend this hotel to anyone.

  • Stayed: August 2012, travelled with family
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6  Thank aizuemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012

We booked a few weeks earlier. Around 3 - 4 weeks. Booked via phone calls. When i asked about payment, they said i can pay during check-ins. So fine. I didn't call again for confirmation. Who did that, really? So we arrived in the evening to check-in on a Saturday. Guess what? They were fully booked! And there's not even a record of my bookings! After complaining, they did try to help us find another hotels nearby. But honestly, they could and should have done better. Maybe the price you're paying is the same as their customer service. Cheap. And we will, definitely not choose this resort again. Will also advise friends and families. There are more decent hotels nearby. Unless u're lucky, u might get a good service here. What's the use of booking when there's nooo room for you? Waste of time.

Room Tip: Make sure you take the name of the staff that booked your room. At least there's someone to blam...
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  • Stayed: July 2012, travelled with friends
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4  Thank FarhannaMZF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2012

Receptionist - pleasant & courteous. Ample parking. The room we were in was old. Mosquito coils provided - so dont expect much. Did not bother to try the restaurant. During our visit the authorities was fogging aedes mosquitoes nearby. But other than these issues, still feel safe in Terengganu - nice & polite People culture is The Factor coupled with phenomenal scenery almost every where. Scenery at BBB is however rated as average amongst other location in the state. Directly at the back of the resort beach stretching far

  • Stayed: March 2012
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1  Thank 8879idris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2012 via mobile

During booking i've been informed wrongly regarding the rates and the truth it is so expensive for that kind of room. .the room was very dirty under the beds and the aircond not functioning well. .I wont recommend to any of my friends. .i've been to many resorts and hotel with my kids but this is the first time i truly regret paying. .the places is so different with what i seen in the internet. .i' m very2 dissapointed.

  • Stayed: May 2012
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3  Thank saidahomar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2012

This is a resort of average in everything except it location which is great if you looking for beachy one. It also just around a corner of town and 10 minutes driving for the famous "Kedai Payang" (a tradisional type of bazar which sell all the stuff Terengganu famous for like keropok, batik and turtle egg etc).
Parking lot is ample and they got swimming pool too,
But don't expect too much from this resort or you'll frustrated.
Oh...last trip i was there i got an electrical short-circuit when try to switch on a light at public verandah, not makes me injured but more than enough to makes me nervous to touch any electrical button at this resort anymore.

  • Stayed: February 2012, travelled with family
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3  Thank Kacatv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Batu Burok Beach Resort

Address: 906-A Jalan Pantai, Kuala Terengganu 20400, Malaysia
Region: Malaysia > Terengganu > Kuala Terengganu
Amenities:
Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #29 of 35 Hotels in Kuala Terengganu
Number of rooms: 59
Reservation Options:
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Also Known As:
Batu Burok Beach Hotel Kuala Terengganu
Batu Burok Beach Resort Malaysia/Kuala Terengganu

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