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“Decent hotel but...”

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Sumai Hotel Apartment
Ranked #17 of 34 Hotels in Kuala Terengganu
Malaysia
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Decent hotel but...”
3 of 5 bubbles Reviewed 1 June 2014

We thought this was a decent hotel in Kuala Terengganu. There were four of us so options were a bit limited. The apartments were quite large actually and had a kitchen and kitchen table so that was really nice. A few things though - the feel was very three star (Seri Malaysia ish if that means anything to you). There is heavy construction next door so you can hear cars and vehicles driving on gravel in the mornings. It is also very near a Mosque which is pleasant to hear the Quran in the morning for Muslims but non-muslims might not be thrilled.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hassanScott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 reviews from our community

Traveller rating
    6
    17
    16
    8
    2
See reviews for
29
5
2
5
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Japanese first
  • Russian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 April 2014

Sumai apartment hotel is not a luxury hotel. This is a hotel apartment concept. If you want a luxury hotel please stay in Ri-Yaz Heritage | Marina Resort & Spa and you must be willing to PAY the same as you would expect.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PinKnGuu X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
159 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
3 of 5 bubbles Reviewed 21 April 2014

I cannot reconcile how this property has been rated the second best hotel in Kuala Terengganu. I was taken in by the reviews and booked for 2 nights. I decided to cut it short after one night. I would not call it a hotel but more of a service apartment.

We had diffiulty to locate the front entrance as it was unrecognizable as one. It was an elevated entrance on top of a few levels of car parks. The lobby was so basic and unwelcoming but the two ladies at the front office were generous with their smiles and courtesies.

THe standard room was so basic. The curtians must have not been dusted for quite some time as you could sense the not-so-fresh air. I would hardly rate it as luxurious apartment as the tiled floors, the bathrooms and the open corridors were so basically outfitted.

At the time of our stay there was a group of students, some 100+ of them undergoing a bootcamp at the property. Imagine 17 and 18 year olds in a group: the noise was understandable. The scenario changed during their free and easy time and during their time in the pool.

Coming down at 9am we found the breakfast spread gone. It was obvious that the management underestimated the apetite of 17 and 18 year olds.

To be fair this is an average property even without the big group. If you are Ok with staying in an apartment with a front office and clean towels, then this could be a choice. This was definitely not a hotel as hotelthe amenities were so basic. I would recommend to put this under speciality accomodation/service apartment category.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 9 April 2014 via mobile

Just a basic apartment, no frills. Close to town and a beach, staff were friendly and pleasant. They have a pool in the basement which is not bad but really cold water. The restaurant and room service were very reasonably priced. Breakfast was very basic with a mix selection.

Stayed April 2014, travelled with family
Helpful?
1 Thank Pampas05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 29 November 2013 via mobile

Stayed here for 3d2n in the apartment. Huge with 3 double bed rooms and 1 single room. Basic amenities like kettle, tv with some astro channels, fridge, hot shower, aircond available. Clean. Walking distance to the mosque and beach, but not that near. Food at the coffee house is quite good, friendly staff. Would stay here again when traveling in a big group.

Stayed November 2013
Helpful?
1 Thank Leyana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
54 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 bubbles Reviewed 27 November 2013

It is an apartment near Batu Burok Beach area. Our unit is a 3 bed room apartment, spacious living room but with an old TV set. The apartment is clean with basic furniture but in a good condition. Swimming pool is located in the basement area , but we did not try it. Breakfast was ok even with limited choices. This place is suitable for those with large family members and I feel the room rates is also quite affordable. Good for a short stay while in Kuala Terengganu.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shamsul amri I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 21 October 2013

It is more like an apartment nearby the Batu Burok Beach. About 10 minutes walk. It is quite affordable and clean. The rooms are valued at what you're paying for. It's actually a good choice for family and group vacation. Breakfast was minimal but ok.

Room Tip: You can get discount if you are a government servant. Enquire with the reception.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Asya2Adly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sumai Hotel Apartment

Property: Sumai Hotel Apartment
Address: Lot 4479 Jalan Persinggahan, Kuala Terengganu 20400, Malaysia (Formerly Sumai Suite Hotel)
Region: Malaysia > Terengganu > Kuala Terengganu
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #17 of 34 Hotels in Kuala Terengganu
Hotel Class:3 star — Sumai Hotel Apartment 3*
Number of rooms: 73
Official Description (provided by the hotel):
Sumai Suites Hotel is one of the prime options amongst Kuala Terengganu resorts and hotels. They provide accommodation rooms furnished with air-conditioner, cable TV, mini-bar and refrigerator, and coffee/tea maker. Some of their amenities include an outdoor swimming pool, high-speed Internet access, and airport transfer. While Sumai Suite Hotel is located 15 km away from the international airport, this hotel in Kuala Terengganu, Malaysia is also nearby city landmarks such as Batu Burok Beach, Astaka Shopping Complex, and Batu Burok Recreation Park. ... more   less 
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Also Known As:
Sumai Hotel Kuala Terengganu
Sumai Hotel Apartment Malaysia/Kuala Terengganu

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