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“Not commensurate with the amount I paid”

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Prinzpark Terengganu
Ranked #23 of 34 Hotels in Kuala Terengganu
Kota Kinabalu, Malaysia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not commensurate with the amount I paid”
3 of 5 bubbles Reviewed 29 December 2013

The external of the hotel is very nice, but not the internal. I choose this hotel is because my business trip is very last minute and I couldn't get a decent hotel in the town.

Pros:
Next to the hotel is the sport center. There are swimming pool, gym, bowling centre. You can ask for free swimming pass from the hotel.
The room is very spacious
View outside the hotel room is great.

Cons:
The carpet floor of the hotel is a bit sticky, I suspect is because there are dust in it.
The food for dinner and morning buffet is not on par with what a 3.5 star hotel should have.
Far from city area.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peanutspider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrinzPark, General Manager at Prinzpark Terengganu, responded to this review, 8 January 2014
Please know that when guest like you take the time to share your experience with us, it gives us the opportunity of rooms for improvement.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

63 reviews from our community

Traveller rating
    1
    14
    28
    11
    9
See reviews for
16
5
5
22
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Ipoh, Malaysia
Level Contributor
3 reviews
1 of 5 bubbles Reviewed 26 December 2013

This hotel is looking good from outside, but from inside its a complete disaster, I stayed there for 5 days for conference and I booked it through Expedia (all other hotels fully occupied) and it was really annoying, let me list for you the real discomfort in this hotel:
1. The management of this hotel is not experienced and they don't really care for their guest.
2. The room air condition system was extremely noisy even when I change the room several times.
3. In every room there is a door between you and the room beside you (connecting rooms which seems good but...), and you can hear what they are doing and also you can smell them smoking most of the time, unfortunately the management have nothing to do with this problem as they said, even so I HAVE INFANT WITH ME 4 MONTHS OLD
4. The scam called breakfast is really nothing worth to eat, besides the veggies and fruits most of them were rotten and not valid for human use.
5. Lastly again the management of this hotel is useless ( you need to ask for anything in order to get it, I mean basic things not the luxury)
Finally its terrible in every side.....Please think again before you stay here, alternatively check hotels near to the city center like Primula beach hotel, believe me They will serve you like a boss.....my conference was there but I couldn't manage to get room there as it was fully booked, but they are professional in all sides specially the food was awesome.

Room Tip: with sea view
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hassaan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrinzPark, General Manager at Prinzpark Terengganu, responded to this review, 8 January 2014
Thank you for sharing with us your recent experience during your stay with us.

We are very concerned about our guests who gave us suggestions and feedback, and we take great pride in making sure we deliver quality services and products.

Judging from your feedbacks; it's apparent that you were not satisfied with our services.

In any event, we will definitely make every effort to ensure that your unpleasant experience is not repeating. We also hope that this does not get in the way of future stay plan with us. It's an opportunity for our improvements.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuala Terengganu hotels

Singapore, Singapore
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 28 November 2013

Kuala Terengganu is a small town and to find a "decent" place to stay is not easy especially when one landed during Monsoon Cup which normally will be held last week of Nov. Secondly, there are not many hotels available in this town with security box, WIFI, proper trained staff (*as in able to speak English) etc. As a frequent traveller and after doing varous "hotel site inspections", I find Prinzpark is a nice, decent hotel to stay with an exception a) The location of the property which is a bit far from the town b) WIFI - the wifi is not password protected and therefore, the signal is weak due to heavy traffic. 1. The room is clean 2. Staff are able to speak English 3. Toilet is clean 4. Room Service - the final pdt of the food is fine

Overall - Its not a bad place to consider if one needs to find a place to "recharge" and away from the busy city and value for money!

Room Tip: Rooms facing the TER Club and near lift lobby a) TER club - as TER club facing South China sea b) Li...
See more room tips
  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya
Level Contributor
46 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 6 October 2013

Hotel is new with large rooms and beautiful view of the sea. Located in Kuala Ibai, about 6km from city centre but near to Masjid Terapung. Its surrounding is nice with many local eateries nearby. Agreed with reviewer, Siti A that the housekeeping was poor and terrible internet connection. Toilet floor was not clean. The air-cond was very noisy and there was a leak at the foyer. Breakfast spread was just OK but not the service. However, the level of service during dinner steam boat was good. Ample parking.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hasmil Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaysia
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 25 September 2013

1. This hotel has large rooms & beautiful sea view but poor housekeeping and terrible internet connection. 2. The location of the hotel is far from city center. 3.Got lots of restaurant nearby but its not practical to walk there. 4. I almost locked in my room because of the door problem but the manager came immediately to help me.5. You need to have car to move around Terengganu since taxi cost might be expensive or just stay in the city center. 6, Ikan Siakap masak 3 rasa served in one of the restaurants in Kuala Ibai was really delicious. But I couldn't remember the name, just remember it was located near to the river and bridge.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siti A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 21 September 2013

the room was clean and very spacious. the bathroom was not cleaned well. strands of hair from the previous occupant could be seen on the bathroom floor. it would be worthwhile if the management kept a closer eye on the room cleaners. there were stains of drink splatters on the wall which was not cleaned off. the cleaners changed the pillow covers and threw the pillows with fresh new covers on the floor! not very hygenic.

parking was a problem even though we were guests. the guard manning the parking lot was full of suspicious excuses to let us not park. overall the room was clean food was good. but the management seriously need to look into keeping the place clean. with the kind of cleaners rooms can become dirty real quick.

waiters at the breakfast restaurant were horrible. there were no spoons or forks to eat with. tea and coffee pots were not replenished. request for tea went unheaded. waiters just disappeared. no spoon and fork. very very bad service. my review for the restaurant is on food. servicewise - appalling.

Room Tip: lake view rooms are quite and nice.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lara250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed 20 September 2013

First, the lobby is almost hidden from the main entrance. Second, it is taking too much time to check in. The room is alright, we got the lakeview and it is spacious. Breakfast is not alright it is limited and not good. Internet connection is terrible almost undetectable. No doubt the hotel is new and clean but has yet to be rated as 4 star.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kakamal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrinzPark, General Manager at Prinzpark Terengganu, responded to this review, 27 December 2013
Greetings from PrinzPark Resort Terengganu.

We are very concerned about our guests who gave us suggestions and feedback, and we want to ensure we deliver consistent quality services.

In any event, we will definitely make every effort to ensure that your unpleasant experience is not repeating. We also hope that this does not get in the way of your future plans with us.

Please know that when guest like you take the time to share their experience with us, it gives us the opportunity of rooms for improvement.

We trust the above is in good order and we hope to see you again in PrinzPark Resort Terengganu.


From the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Prinzpark Terengganu

Property: Prinzpark Terengganu
Address: Taman Kuala Ibai Landmark, Kuala Terengganu 20400, Malaysia
Region: Malaysia > Terengganu > Kuala Terengganu
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #23 of 34 Hotels in Kuala Terengganu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Prinzpark Terengganu 3.5*
Number of rooms: 207
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, Asiatravel.com Holdings and Evoline ltd so you can book your Prinzpark Terengganu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Prinzpark Terengganu Malaysia/Kuala Terengganu

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