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“Good if all you want to do is binge on alcohol and party”

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Veranda Palmar Beach
Ranked #9 of 12 Hotels in Belle Mare
Certificate of Excellence
Reviewed 16 September 2013

Good if all you want to do is binge on alcohol and party. Disappointing from a service perspective - rooms cleaned only after 15h00; new towels delivered only at 16h00; left a note for being charged for coffee consumption, even though not consumed after day of arrival (and only ONE was consumed ON DAY OF ARRIVAL, not 2 as was being charged for 3 days after arrival); the entire pool-area, main restaurant and hotel-room is engulfed in pounding nightclub-like music until way past 11pm every night, beginning at approximately 11am (which is sometimes accompanied by some local shows / dances around 9pm - which were good - but if you're a non-smoker, sitting around engulfed in second-hand cigarette-smoke isn't the greatest of atmospheres); the quality of food is terrible, with hardly any local representation of authentic Mauritian cuisine (walking to the town of Belle Mare just a very short distance away, one can buy the most delicious roti rolls with either veg or non-veg fillings, at a minimal cost of between 10-25 rupees); day before check-out, received a proforma bill, indicating "room charges" to a total of approximately 500 rupees on each room - sorted out & cancelled only upon having to query; was brought a soda during dinner-time, with a dead cockroach pasted on the glass; on a different night during dinner, there was a huge cockroach (alive) on the restaurant floor next to our feet during our entire meal (upon pointing this out, was told that "it is a tropical country & that we can change our seats if i am frightened" & the cockroach was just left there... It's not a matter of being 'frightened', but a MERE matter of HYGIENE; i also do not dispute the fact that it is a tropical country & therefore had no issue with the multitude of ants & other insects walking on the tables, etc while eating - but cockroaches pose health issues in a restaurant-environment specifically)... Overall, a poor hotel experience, with best times being spent having explored locally on our own... One can also walk to the local village of Palmar if one turns left after exiting the hotel - this provides an authentic reflection of Mauritian life... Also note that toiletries such as shampoo, conditioner & lotion is not provided (ONE small hotel-soap was provided for the duration of our 7 night stay there; & liquid shower-gel in the dispenser, which was not replenished upon it being finished). the staff were all friendly even if service & sincere professionalism were not up to standard. Palmar Veranda is great for those whose main aim is to eat & drink all they can & party..

  • Stayed: September 2013, travelled with friends
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6  Thank TravelbyLight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Palmar Beach, responded to this reviewResponded 18 September 2013

Dear guest,

Thank you to have chosen Veranda Palmar Beach for your holidays. We appreciate your feedback and would like to clarify a few points:

Our guests come to relax and have fun and those looking for tranquillity, have never been disturbed by the daily activities happening on the hotel's premises.
The bar is open from 11 a.m – 11 p.m to meet our guests' demands and needs.
The pool area is a public entertainment location where we have an established evening entertainment programme for all age groups, on a daily basis.

Daytime entertainment and activities do not include music shows but a daily sport and activities programme such as Aquagym and Zumba which do require some music. Aquagym is performed three times a week at 11.30 a.m and Zumba sessions once a week at 3 p.m. To this day we have never received guests complaints regarding the music played around the swimming pool area during the day.

Regarding the smoking issue, non-smoking signs are placed in specific areas, however it happens that some guests fail to comply the smoking rules and regulations implemented by the hotel.

We understand your disappointment on the quality of food, we have a daily themed buffet, and this includes a Mauritian buffet every Saturday. Hence, on Saturday 07.09.13, a Mauritian dinner consisting of 'roti' and local dishes was served.

Room cleaning
We would like to point out that all rooms are cleaned blockwise daily, on a rotation system to avoid late cleaning. Indeed, on your second day, the room was cleaned at 3 p.m and you hereafter requested to have it cleaned earlier every day. Needful was done by our room maid Indirah and cleaning was done between 10 a.m – 11 a.m until departure.

Tea and coffee is free on the first day of arrival and on supplement upon consumption for the remaining of the stay

We provide soap and multi-purpose shampoo in all rooms. Once a guest uses the soap, it is instantly replaced by a new one. Liquid shower gel in the dispenser is replenished systematically everyday during the room cleaning .

In regards to the insect complaint (ants, cockroaches etc.) it happened as a result of a fogging exercise for the new thatch roof, which was executed two days before your arrival in the restaurant. As you know, the hotel has recently been renovated. Consequently, a few insects came out of the thatch roof. We would like to apologise for the inconvenience caused and we would like to reassure you that this was a one-off exercise and does not normally happens.

We hope that we have responded to your feedback.

Best regards

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524 - 530 of 1,242 reviews

Reviewed 3 September 2013

From the moment we arrived at Veranda Palmar Beach Hotel we felt at home! All the staff were friendly and helpful. They have just renovated the hotel and we were truly impressed with everything! Clean comfortable rooms, tasty food, service, beach, entertainment - overall everything was just wonderful! We will certainly return .... can't wait! Our daughter Sarah-Jane was so happy when Clifford took her to join the Sega Dancers. She also looked forward to see what the cleaning lady did everyday with the towels. We also had wonderful weather from 15 - 22 August 2013.
One word of advice to other tourists - AND THIS HAS NOTHING TO DO WITH THE HOTEL - We booked a day trip to L' Ile Aux Cerfs with Raj on the hotel beach, and he gave a price for the day trip and said it includes all drinks and beach barbecue. Needless to say we did not take any money with us as we thought we would not need any cash! We went by boat and were dropped off at Ile Aux Cerfs where the Skipper said we can spend 3 hours and then he will pick us up again and we will then go to another spot to have the barbecue. We were 3 couples (didn't know one another) from the same hotel, and none of us had any cash! They also thought that they would not need cash. So we sat 3 hours in the heat without a drop to drink! When we thought we would lie on the beach loungers, a guy came to us and said it is Rs350 to rent a lounger for the day! So please, learn through our mistake and take cash as you will need it if you don't want to sit high and dry like we did! They also have some stalls where you can buy souvenirs etc.

Room Tip: We were in room 505 which is a stone throw from the beach.
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  • Stayed: August 2013, travelled with family
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3  Thank Doret V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Palmar Beach, responded to this reviewResponded 18 September 2013

Dear Guests,

We thank you very much for your comments which denotes that you made the right choice in choosing Veranda Palmar Beach hotel. We are delighted to read that we have met your expectations and we look forward to do it again should you plan another vacation in our establishment.

We keep a good souvenir of your stay with us and we will be more that happy to welcome you back.

Sunniest regards from Mauritius.

JeanMarie Chinnapen
Hotel Manager

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Reviewed 3 September 2013

The Hotel has a very good beach, well maintain. Caring, friendly and lovely staff. Food was excellent. Lots of activities, Good entertainment in the evening and good choice of Dinner and good restaurants. Good TV channels and in-house movies.
They have a free glass bottom boat trip and sauna. The pool is clean. Overall its was a very beautiful hotel and I would recommend this hotel to all my friends.

2  Thank Helen_DSilva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Palmar Beach, responded to this reviewResponded 18 September 2013

Dear Guest,

We thank you for confirming that you made the good choice and that we have succeeded in fulfilling your expectations. We look forward to welcoming you again in the future Thanks also for recommending the hotel to your friends who will hopefully have the same appreciation.

Sunny regards from Veranda Palmar Beach

Jean-Marie Chinnapen
Hotel Manager

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Reviewed 3 September 2013

we read the reviews on this hotel before booking and most were spot on, as is normal you will always get people who will complain about anything, but thankfully they are few and far between. As the reviews said, we had to wait a short while for our rooms but as we were a party of 11, a 30 minute wait in the bar around the pool was no issue for us. The rooms were all spotless and had everything you needed including hairdryers. The rooms were cleaned every day and fresh towels brought in every day also. nearly all rooms had a sea view and some both sea and pool view. The food in the restaurant was very good no matter what time you ate and if you fancied something different, just ask and the chef would do it for you as long as he had notice. We travelled with 2 young children in our party and a few times they ate at 5pm and chef made them pizza and chips . we also arrived back from a fishing trip at 7pm one evening and gave chef 3 Trumpet Barracuda , a quick shower, and by 8pm he had them on our table cooked and garnished and we then shared them with the other guests . A lot of the food is curry based but also lots of fish, steak , pasta and great salads. The staff in hotels can be the difference between enjoying our holiday or not, the staff here , with not one exception are fantastic. They always have smile and kind word for you and will help you in anyway they can, I would mention them all by name but there are to many of them, and they are all a credit to the hotel.
The hotel is set on a long stretch of white sand, we walked as far as the eye can see, both directions, and our beach had the best part right in front of the sun beds. we would go to the beach after breakfast around 9.30am and could choose any bed we wanted. we booked a few trips through Raj on the beach and the isle aux cerf and bbq is a must. Raj charged us 2000rps, around £45 for a mini bus to go to the races and visit family, but the price was for all day regardless where we went. you will need to haggle your prices for the trips but Raj in our opinion is very reliable. we thought before we went that the bar closing at 11pm maybe a little early for us, but it wasn't . Nearly everything was part of the all inc package and the only extra we paid for was a few massage from the girls above reception. over all... a lovely hotel. great staff, great food, and will we be back, oh yes. Darren and Manusha

  • Stayed: August 2013, travelled with family
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4  Thank 898darren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Palmar Beach, responded to this reviewResponded 18 September 2013

Dear guests,

First of all we would like to thank you to have chosen the Veranda Palmar Beach for your vacation, We are very delighted that our team, which is our most valuable asset, has succeeded in fulfilling your needs and demands .We thank you for your comments which reflect perfectly the realities that you have experienced during your stay with us and we sincerely hope that we will have the pleasure to welcome you again.

Kindest Regards to you and your family

JeanMarie Chinnapen
Hotel Manager

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Reviewed 25 August 2013

We stayed in September 12 and have just booked for November , yes it may be 3star but we enjoyed the holiday. Used buses in second week good experience and cheap. Rooms were tired and bathroom was tatty but good base. Can not wait to go back looking forward to November! Bar service was slow but restauant service was exceptional. Special thanks to David and Enielle who are a credit to the hotel.

  • Stayed: September 2012, travelled with friends
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1  Thank euph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Palmar Beach, responded to this reviewResponded 18 September 2013

Dear guest,

We thank you very much for your stay at our hotel in September 12 and also for your constructive comments which will definitely help us improving our service.

In the meantime our hotel has bee refurbished and we are delighted that you will discover our new hotel very soon

Sunny regards from Mauritius,

Jean-Marie Chinnapen
Hotel Manager

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Reviewed 13 August 2013 via mobile

Honeymooned here in October 11 and cannot fault out stay. Arrived to hot towels and cocktail after a very long and tiring flight.

Rooms were nice, perhaps a little bit dated but we felt comfortable there and it was very clean so that's all that matters, and we had a balcony overlooking the most beautiful beach, sunsets at night were gorgeous!

The beach is just a few steps down from the pool area and is beautiful, paradise. The hotel run a daily boat trip out to the coral reef which was a bit wobbly but enjoyable! There is a bar on the beach which also served pancakes mid afternoon.

The food at the hotel was really nice and I'm normally the worlds fussiest holiday eater variety of freshly cooked meat and fish, currys there was even a Chinese style night. also if you wanted something that wasn't on offer that night they would usually cook it for you if you asked nicely (within reason, I'm talking about a different sauce for your pasta not lobster or caviar!!)

The all inclusive drinks were great me and hubby worked our way through the cocktail list and each one was really nice and none were watered down. They also sell bottles of local rum which were lovely so we treated ourselves to a few for souvenir purposes obviously!!

We got a boat trip with a man called robin on the beach this was recommended by another couple that we met and we were not disapointed! Won't spoil it for you but if he is still there well worth the experience!

Entertainment was a bit on the tame side, few singers and I think a few authentic dance acts however its not the sort of holiday hat you want anything too loud going on and its such a small hotel that we got to know a lovely little crowd to talk to! It's the sort of place that you can make new friends if you want to or be happily left alone. Really nice vibe there.

Me and my hubby also visited the spa there for a massage which was amazing highly recommend.

Can't tell you how relaxed and refreshed I felt after 10 days at this hotel - if you are looking for a honeymoon or even just a romantic get away this place is perfect and the staff are a credit to the hotel chain, very friendly and polite. :)



  • Stayed: October 2012
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1  Thank Excited4hols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VLH-Maurice, Manager at Veranda Palmar Beach, responded to this reviewResponded 18 September 2013

Dear guests,

We thank you for your comments and we are delighted to hear that you are keeping wonderful memories of your honeymoon at the Veranda Palmar Beach. We are pleased to let you know that the hotel has recently been refurbished and we are sure that you will be agreeably surprised with the result.

We look forward to welcoming again in the near future and please receive the sunniest regards from all the team.

JeanMarie Chinnapen
Hotel Manager

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Reviewed 2 days ago
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Room Tip: étage bloc 600
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  • Stayed: February 2018, travelled with friends
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Thank elomaurice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Veranda Palmar Beach

Address: Coastal Road, Palmar, Belle Mare, Mauritius 42210
Region: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Belle Mare
#5 Family Hotel in Belle Mare
#6 Romantic Hotel in Belle Mare
#8 On the Beach Hotel in Belle Mare
Price Range: £135 - £311 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Veranda Palmar Beach 3*
Number of rooms: 76
Official Description (provided by the hotel):
THE JOY OF SEASIDE LIVING Limpid blue waters, white sandy beaches, shady filao trees… what more could you want? Veranda Palmar Beach Hotel, on the superb east coast boasts one of the most beautiful beaches of the island. The seaside hotel offers the whole gamut of delights that the ocean and the beach guarantee. ... more   less 
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Also Known As:
Veranda Palmar Beach Hotel Belle Mare
Veranda Palmar Beach Mauritius/Belle Mare

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