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“Nice resort but not work a revisit”

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Long Beach Golf & Spa Resort
Ranked #4 of 12 Hotels in Belle Mare
Certificate of Excellence
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Nice resort but not work a revisit”
Reviewed 24 April 2014

The resort is modern and beautiful, but the service lets the resort down

-we found the staff members (particularly at Tides restaurant) unhelpful and quite rude
-The Tides restaurant was the worst experience, the manager would often turn us away when we wanted a table and there was no procedure for booking lunch tables which made the process of getting a seat frustrating. We were told off by one of the waiters for my son putting beach sand on the floor (the restaurant is on the beach!). One lunch service took 2 hours from starter to dessert which I found unacceptable.
-The staff need training as we always would get our coffee without spoons and sugar which was frustrating.
-WIFI was horrible and should not be offered as a service
-The room floor and bathroom weren't cleaned all week and we had to request that the room be cleaned properly.
-We were also woken up by a fire alarm at 6am one morning which was horrible as both our toddler and baby were woken up
-The fact that half of the items in the menus are meant to be paid for was quite annoying as we thought "full board" would offer much more
-We also found the fact that you had to sign for everything you consumed annoying as we have stayed at "full board" resorts before and "sign-off's" were not required, when we checked out we were charged for items we did not consume.

On a positive note, the resort nurse was lovely and helped us with our baby that developed an ear infection

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EmmyCorreia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. We took good note of your constructive comments. We would be grateful to you if you would kindly contact us on the below address. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
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Rating summary
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Traveller tips help you choose the right room.   Room tips (420)
Date | Rating
  • Chinese (Traditional) first
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English first
Helsinki, Finland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 April 2014

We were here on honeymoon. We loved our room as it was very spacious and comfortable. The terrace made it perfect as we could have spent all days in our room if we wanted. Pools were great. Water sport activities were awesome and snorkeling water was very clear - worth going! We did not have any complain about food and enjoyed dance shows that were on the piazza on evenings. What we did not like was the atmosphere in which we sensed some competition. Upon arrival we were given a card to which we were requested to name our favourite staff members and we felt that this affected attitude of some staff. There were great staff members while some of them seemed to focus on getting customers' recommendations.. The best of all staff was cleaners as they made creative decorations on our bed every day and we really appreciated this.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank ematv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. It is with immense pleasure reading from you and your positive comments. Please feel free to contact us should you need any further information on your future stay. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
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Nagpur, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 April 2014

The resort has nice and luxurious rooms. the entire property is beautiful and serene. lot of activities, great facilities and a beautiful garden and beach. Located on the windy side of the Island.
Must visit!

Room Tip: it is the windy side of the Island!
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank meetrajat_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. It is with immense pleasure reading from you and your positive comments. Please feel free to contact us should you need any further information on your future stay. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 April 2014

Very disappointed with LBH. The quality of the food is poor, particularly its Italian restaurant Sapori. Service is bad. Our room was not cleaned until 6pm. There is some smell with quilt. WiFi is not reliable and very very slow. Some very ridiculous rules. Non-hotel taxi, which is cheaper than hotel taxi is not allowed to pick up guests, even though the guests have booked the non-hotel taxi. We arrived the hotel at noon with no complementary bottled water in room, as the hotel only provides bottled water only in the evening.

It doesn't worth the name "Luxury hotel" at all.

Room Tip: Very disappointed with LBH. The quality of the food is poor, particularly its Italian restaurant Sap...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Yaya Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. We have taken good note of your very constructive comments and we do take them very seriously. We would be much grateful to you if you kindly accept to send us an email so that we can look together forward to your next stay among us where we promise to make amend of the mentioned issues. Again we thank you for your feedbacks. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roodepoort, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 April 2014

I cannot fault this hotel in any way only that there webpage does them no justice
The hotel is really beautiful who ever the architect was did an amazing job if the wind is howling on the beach you just move back to the pool area for peace and tranquility. the rooms are big, quiet and spacious.The hotel has 4 restaurants, all of which are good spoil t for choice.
beach is beautiful and tons to do 10 days was not enough will have to do this again!!!!!!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank M0ni37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. It is with immense pleasure reading from you and your positive comments. Please feel free to contact us should you need any further information on your future stay. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
66 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 9 April 2014

There were a few issues.
Generally I liked the place a lot, nice spacious room with large bathroom, fantastic main swimming pool and loved the infinity pool, loved the modern feel and liked the impeccably kept grounds.
Had a few issues with the service, especially in Sapori restaurant when we waited nearly an hour until our food arrived. I had the lamb shank which didn’t taste anything like lamb! On another occasion when only Sapori and Le Marche were open, I tried to book a table in Sapori, to be told that there was no need to book and just turn up. Turn up we did and there were 2 tables free outside which we asked to dine at……”These tables are reserved, sir”. Reserved?!! How can they be reserved when it was not possible to book a table for that evening? Strange to say the least! We didn’t want to sit inside so we walked away.
Again, in Tides restaurant we waited for over 30 minutes for drinks and then we find out that there are a few things not available on the menu including ‘Catch of the Day’! How can a fish restaurant not have a ‘Catch of the Day’?! Apart from this, the food in Tides was good. However some of the restaurant staff really do need a kick up the backside!
We were booked in the all-inclusive package and we knew that the Japanese restaurant was not included in this which was fine. So, obviously we thought all the food in the other restaurants would be part of the “all-inclusive” package……………sadly it was not, with some items on the menu requiring a supplement to be paid. Why don’t they make this clear before booking?
However, we tried to not let these small but important things to spoil our holiday and did have a great time, and some of the staff were very good and provided excellent service. Housekeeping were very good with turn down service every evening. Had lunch on the beach every day, and the guys that run the beach service were great. Shores Bar in the evening was good with music every evening and the male singer had a particularly good voice. The service in Shores Bar was excellent which was mostly down to SAMUEL who was simply brilliant, he eyes were everywhere and always kept an eye on when the guests needed service. He will surely move on to a better more exclusive hotel soon as he simply shone above everyone else.
Would I go back to Mauritius………YES most definitely I hope to, but I will not stay a Long Beach.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 10AFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. We have taken good note of your very constructive comments and we do take them very seriously. We would be much grateful to you if you kindly accept to send us an email so that we can look together forward to your next stay among us where we promise to make amend of the mentioned issues. Again we thank you for your feedbacks. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 April 2014

We had an amazing stay at Long Beach in December 2014. The hotel has a great pool area with shadow and a nice bar. The staff was fantastic! The restaurants offered a wide range of international food. Lots of fun at the beach with snorkling and paragliding. Can't wait to return!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 70042014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. It is with immense pleasure reading from you and your positive comments. Please feel free to contact us should you need any further information on your future stay. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Long Beach Golf & Spa Resort

Property: Long Beach Golf & Spa Resort
Address: Coastal Road, Belle Mare, Mauritius 41601
Phone Number:
Region: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Belle Mare
#3 Top resorts Hotel in Belle Mare
#4 Spa Hotel in Belle Mare
#4 On the Beach Hotel in Belle Mare
#4 Business Hotel in Belle Mare
#4 Luxury Hotel in Belle Mare
#7 Family Hotel in Belle Mare
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Long Beach Golf & Spa Resort 5*
Number of rooms: 255
Official Description (provided by the hotel):
A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. Opened in 2011, it is an elegant and affable holiday resort featuring a unique blend of island chic architecture and tropical landscape. Its 255 rooms are harmoniously arranged in three semi-circles with wonderful views over the crystal-clear waters of the lagoon, the coral reef and the Indian Ocean beyond. With a choice of 5 restaurants, and an extensive range of activities including free green fees at the Ile aux Cerfs Golf Club, your holiday at Long Beach Golf & Spa Resort are a long way from ordinary. ... more   less 
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Also Known As:
Long Beach Mauritius Hotel Belle Mare
Long Beach Golf & Spa Resort Mauritius/Belle Mare

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