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“Great holiday resort for the family” 4 of 5 bubbles
Review of Long Beach Golf & Spa Resort

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Long Beach Golf & Spa Resort
Ranked #4 of 12 Hotels in Belle Mare
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great holiday resort for the family”
4 of 5 bubbles Reviewed 7 May 2014 via mobile

Having visited Sugar beach in January, my wife and I wanted to try a different resort over the Easter holidays, with our two boys aged 5 and 1.

It's important to note that Long Beach and Sugar Beach are in the same category of resort and part if the same hotel group, however Sugar Beach is much older and in need of an upgrade and some TLC. We had a terrific holiday there and found ourselves weighing up the value between the two.

It's worth mentioning that Sugar Beach is more expensive and I suspect that this is because of two reasons. Firstly, it's more established and well known, not that this should matter. Secondly, it's on the west coast which is usually more sought after. Don't let the East Coast put you off Long Beach. It has a beautiful beach. Although it was a bit windy during our stay, the unpredictability of weather when you travel, is just that.

On arriving at Long Beach, we were upgraded to a superior room which I suspect is because we have a young child with a stroller and the regular family rooms are not all on the ground level so would be a problem with the stairs. Let me mention now, that this resort was not well thought out when considering strollers ( and I would presume wheelchairs). We found it difficult to walk around the resort without having to carry the stroller up and down some stairs, including the entrance to our room. Also, the paths to the pool are all sand and this not stroller friendly. Don't let this mitigating fact be the decider though if you have young ones.

The resort is exceptionally kid friendly. The kids club is well run and inviting and a small important thing to us, is that you are able to order puréed food at the pool side. The food prepared at the kids club is well thought out and all the baby sitters seem great. We arranged the same baby sitter for the 7 nights we were staying and were vary happy with the experience and confidence of the lady, Elodie, that looked after our boys. She was terrific

Being a modern resort, expect large spacious rooms. We rearranged the room to accommodate the cot at the back if the room with the bunk bed for our 5 year old at the foot of the large king size bed. The bathroom is more than you would expect, with a large separate shower scoring highly in my book of must haves. As mentioned above, we had been upgraded to a superior room which opens onto a private grass expanse. The room was extremely quiet and private. The rooms are quite spread out which certainly helps with privacy and seclusion, however just expect a little more walking after dinner which with the quality of the buffet isn't necessarily a bad thing.

The restaurant options included Japanese and Chinese options, which didn't appeal much to us. The morning buffet is outstanding and the evening buffet certainly more than adequate. I'm not a huge dinner buffet fan, but on the nights we are there, we were suitably impressed. We didn't find a lot of eating out options in the area but I would assume that if you had a car, you could explore further. We got a few recommendations from the hotel - one included a ridiculously expensive restaurant in the area that was terrific but not worth the cost. Be aware of checking the type of restaurant the hotel recommends before just accepting their advice

The pool is terrific with shallow playing areas for the newly trained swimmers and the restaurant / bar conveniently located. The large bed like loungers around the pool are terrific. The beach is quite shallow so we didn't venture much into the water there other to play with the young ones a bit.

The wifi at the resort is really not great. Arriving on the Easter weekend, it was essentially non-existent however it did improve a little when the resort quietened down on the Monday. If this is important to you, expect to be very frustrated. We managed to find one or two sweet spots at the resort to check emails and what's app messages, but even these were extremely intermittent. If you're expecting to mix some work in between play, don't!

Other than that, great modern resort with excellent facilities and service.


Stayed April 2014
Helpful?
4 Thank RobertGreenstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. It is with immense pleasure reading from you and your positive comments. We did the needful for the wifi to the satisfaction of our guests. Please feel free to contact us should you need any further information on your future stay. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (408)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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Mauritius
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

I was really pleasantly surprised by the room, it has been beautifully and wonderfully upgraded and the colors, they were well chosen and made me feel very relaxed :)

There was a lifeguard at the swimming pool, so everyone feel safe and I like the color of the pool, the best I have seen until now, there was music and beds with mattresses and pillows to relax near and fixed in the pool, so cool ! :)

In the early morning, I had a walk with Kwan, my husband and Elsie my daughter, since the hotel is on the East coast, there is more wind, I like this fresh morning sea breeze, walking barefooted , and at times, pushing the feet into the soft sand, feeling the coming waves, watching the rising Sun, I will for ever remember this ! :)

There was great variety of food in the buffet, I enjoyed the sight and the taste ! For me, nothing was missing :) The two shops are there if you like shopping, after visiting them with my daughters, I bought a souvenir: a wristband with threads that has been solidified, said Elsie :)

I was content, I danced, even if it was for only for one song and I was the only one :D

Stayed May 2014, travelled with family
Helpful?
4 Thank King Youn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. It is with immense pleasure reading from you and your positive comments. Please feel free to contact us should you need any further information on your future stay. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 3 May 2014

I travelled to Long Beach Resort with my family over the Easter holidays. The structure and layout of the resort is very beautiful and lush and it never felt over crowded especially on the beach, as most people with their kids tended to be in the big pool area. We had a very clean and spacious room with a terrace which had a view of the sea. I think the best rooms are the more elevated ones just because you get a better view and breeze. The fire alarm went off one morning at 6am luckily just for 5 mins, but we did get a letter of apology the same day.
There are five restaurants to choose from Chinese, Japanese, Italian and Tides which served mainly fish. Out of these we preferred the buffet as it had very good quality food and a diverse variety of dishes for everyone in the family. We thought the staff were always very friendly and very sweet with the kids. Sometimes the service was a bit slow but I was on holiday so was not in any rush!
The Spa was really lovely with some great treatments in a wonderful setting-ask for Manisha as she is definitely great for massages. My eldest son really enjoyed all the sport activities organised by the hotel and I thought the gym area was pretty good. The lap pool was I thought a bit to short to be a proper lap pool. The staff at the beach hut where the water sports were on offer were also very friendly.
The only major let down I thought was that the reef is very close to the beach, which restricts swimming somewhat. So do not expect to have a turquoise water with a sandy bottom for 200m. Still you can go snorkelling with a boat organised by the hotel twice a day, where at least you can have a good nice swim. Overall a very happy holiday.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Dee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. It is with immense pleasure reading from you and your positive comments. Please feel free to contact us should you need any further information on your future stay. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 28 April 2014

The hotel is fantastic. The staff are so incredible bad (other than the room cleaners) that it becomes comical. The hotel is great in terms of facilities but the staff really need to be trained or retrained as they really let the hotel down. You would expect much more from a 5* hotel.

That said I would stay here again in a heart beat.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank talktomeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. We apologise for the delay of this reply. We have taken good note of your comments and we trust that these are positive feedbacks on which to build our capacities. We are adamant on the fact that we should continuously strive to get better and your views are most than welcome. We are constantly investing on training and we hope to welcome you back to make amends. please feel free to contact us should you wish to stay in touch and for your future stay. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

Both myself and my husband got married at the resort and to sum up long beach in one word would just be incredible. The staff were amazing, everyone so polite and friendly, particularly at the bar in the evening - Ven! The setting and hotel were just beautiful! I couldn't have imagined anything more perfect for our wedding day. We have some very very happy memories and would come back to this exact hotel everytime!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank VFulha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. It is with immense pleasure reading from you and your positive comments. We will certainly convey your thoughts to Ven. Please feel free to contact us should you need any further information on your future stay. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 24 April 2014

The resort is modern and beautiful, but the service lets the resort down

-we found the staff members (particularly at Tides restaurant) unhelpful and quite rude
-The Tides restaurant was the worst experience, the manager would often turn us away when we wanted a table and there was no procedure for booking lunch tables which made the process of getting a seat frustrating. We were told off by one of the waiters for my son putting beach sand on the floor (the restaurant is on the beach!). One lunch service took 2 hours from starter to dessert which I found unacceptable.
-The staff need training as we always would get our coffee without spoons and sugar which was frustrating.
-WIFI was horrible and should not be offered as a service
-The room floor and bathroom weren't cleaned all week and we had to request that the room be cleaned properly.
-We were also woken up by a fire alarm at 6am one morning which was horrible as both our toddler and baby were woken up
-The fact that half of the items in the menus are meant to be paid for was quite annoying as we thought "full board" would offer much more
-We also found the fact that you had to sign for everything you consumed annoying as we have stayed at "full board" resorts before and "sign-off's" were not required, when we checked out we were charged for items we did not consume.

On a positive note, the resort nurse was lovely and helped us with our baby that developed an ear infection

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank EmmyCorreia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. We took good note of your constructive comments. We would be grateful to you if you would kindly contact us on the below address. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

We were here on honeymoon. We loved our room as it was very spacious and comfortable. The terrace made it perfect as we could have spent all days in our room if we wanted. Pools were great. Water sport activities were awesome and snorkeling water was very clear - worth going! We did not have any complain about food and enjoyed dance shows that were on the piazza on evenings. What we did not like was the atmosphere in which we sensed some competition. Upon arrival we were given a card to which we were requested to name our favourite staff members and we felt that this affected attitude of some staff. There were great staff members while some of them seemed to focus on getting customers' recommendations.. The best of all staff was cleaners as they made creative decorations on our bed every day and we really appreciated this.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ematv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daren M, EAM at Long Beach Golf & Spa Resort, responded to this review, 9 June 2014
Greetings from Long Beach. It is with immense pleasure reading from you and your positive comments. Please feel free to contact us should you need any further information on your future stay. Stay well and we look forward to welcoming you very soon. Sincerely yours, Daren M (daren.moodely@longbeach.mu).
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Long Beach Golf & Spa Resort

Property: Long Beach Golf & Spa Resort
Address: Coastal Road, Belle Mare, Mauritius 41601
Phone Number:
Region: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Belle Mare
#3 Top resorts Hotel in Belle Mare
#4 Spa Hotel in Belle Mare
#4 Business Hotel in Belle Mare
#4 On the Beach Hotel in Belle Mare
#4 Luxury Hotel in Belle Mare
#7 Family Hotel in Belle Mare
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Long Beach Golf & Spa Resort 5*
Number of rooms: 255
Official Description (provided by the hotel):
A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. Opened in 2011, it is an elegant and affable holiday resort featuring a unique blend of island chic architecture and tropical landscape. Its 255 rooms are harmoniously arranged in three semi-circles with wonderful views over the crystal-clear waters of the lagoon, the coral reef and the Indian Ocean beyond. With a choice of 5 restaurants, and an extensive range of activities including free green fees at the Ile aux Cerfs Golf Club, your holiday at Long Beach Golf & Spa Resort are a long way from ordinary. ... more   less 
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Also Known As:
Long Beach Mauritius Hotel Belle Mare
Long Beach Golf & Spa Resort Mauritius/Belle Mare

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