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“PERFECT FAMILY HOLIDAY”

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The Residence Mauritius
Ranked #3 of 12 Hotels in Belle Mare
Certificate of Excellence
Ireland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“PERFECT FAMILY HOLIDAY”
Reviewed 13 August 2014

We treated ourselves and our 3 boys aged 5,8 and 10 years to two weeks in Mauritius in July 2014. The holiday was everything we hoped it would be. The beach, the staff, the food, the service, the pool, the kids club, the white crispy sheets, the spotlessly clean rooms,the beautiful bathrooms, the weather - all were perfect. We left with heavy hearts as it really is an incredible place. The children were relaxed, tanned and happy plus they LOVED the kids club - they made friends with kids from Oslo to Cape Town to London. The Residence is a very special place - sadly not the kind of holiday we can take every year (if I could pick up the phone and book this exact holiday again next year I would do it in a heartbeat) - but we dream of going back. It's winter in Mauritius in July, so low season price wise and temps are a lovely 25 degrees every day, plus the resort was only a third full, so no crowds. Perfect.

Room Tip: All rooms are ovely but if you can stretch to Ocean View go for it!
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank myhobycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, 18 August 2014
Dear Sir/Madam

We are very appreciative of your kind effort in taking the time to share such amazing review on Trip Advisor.

We will certainly convey your words of appreciation to the team members for their contribution whilst always ensure you and your family had the most fabulous time at our resort.

We reiterate our heartiest thanks for your trust towards The Residence Mauritius and it will certainly be a huge honour of welcoming you and your family back on our shores very soon.


Best regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (295)
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English first
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

Best beach on the island, immaculately maintained. Friendly and professional staff, at all levels. Food was fabulous and service had all the personal touches. At the Redidence Hotel they have perfected the art of making everyone feel special.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, 23 August 2014
Dear Sir/Madam,

Thank you for sharing your holiday adventure on Trip Advisor.

It gives us immense pleasure to read that you have engraved those cherished moments you had captured at our resort and you truly appreciated our team members who keep on delivering passionate services.

We reiterate our thanks for your visit and look forward to the pleasure of welcoming you in the near future.

Kind regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monmouth, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 13 August 2014

If like me you may be anxious about visiting during the Mauritian winter (May - September) and you live in the Northern Hemisphere let me reassure you GO, GO, GO! The weather is perfect for our pasty sun starved complexions. Our experience was of dry weather in the range of 20-26 degrees with a refreshing sea breeze.
If this has encouraged you to visit then you will not find a better balance of luxury and value for money than The Residence. The local cab drivers will tell you that one or two hotels on the island provide more luxury but our research since visiting shows us they also charge considerably more. Let me be clear this IS a five star hotel and the drinks in the bar do reflect that but having booked full board we found that every need is included in the cost including free water sports. Added to this the service is sublime.
We used Mauri Tours for two days of touring the island (highly recommended) and this showed us that The Residence sits on one of the best beaches on the island.
Now all you have to do is book! I might see you there because I'm definitely going back.

Room Tip: Even the hotel will tell you to book through an agent/internet as they are much cheaper. Buy you ca...
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  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Buckettrekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, 18 August 2014
Dear Sir/Madam

Thank you for sharing your review full of praises on Trip Advisor.

It’s always a pleasure to read that you really had an excellent and relaxing time at our resort.

We can only be thankful for the description of our property in such magical words, without any doubt this will be a major boost for our team members who will keep on doing their best to assist each of our guests with passion and respect attitude.

We wish to reiterate our thanks for your precious time in writing your comments and for having trusted The Residence Mauritius. The whole team sincerely looks forward to welcoming you back for another wonderful holiday very soon.

Kindest regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

Our arrival at the Residence was unlike any other. Charming staff greeted us into a cathedral like entrance hall looking directly over the 5 swimming pools to the Indian Ocean. All rooms have sea views and the hotel has a private mile long beach of white sand and palm trees. Absolute heaven.
The food in the restaurants and bars was constantly 5 star and the calm ambience of the staff made the hotel a perfect retreat for couples wanting to indulge in luxury.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, 18 August 2014
Dear Sir / Madam

We thank you for choosing and trusting our property for your holidays.

We must say it was a real privilege to have you as our guest and are happy to read that we have met your expectations

It was a real pleasure hosting you and pleased to read that you have treasured good memories of your vacations

The whole team looks forward to welcoming you back very soon for another warm sojourn.

All my personal regards,

The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 August 2014

We've just returned from our second visit to The Residence, having first stayed 9 years ago. We deliberated about going back, because our first visit was so good, and we have a lot of special family memories from that holiday.

However, if anything, our second trip was even better! The hotel is just as good - in fact we think the food was even better. The place looked as fresh and new as when we last visited. Attention to detail and maintenance was clear.

The most compelling point, as others have said, is that the staff are amazing. Not only are they universally friendly and welcoming, they are clearly well trained, spotting and helping guests even if it wasn't their job to do so. We loved their sense of fun, and the way the hotel's values were represented in each and every one of them.

We were particularly touched, on our final evening, to find our dinner table beautifully decorated with candles and fresh flowers, as a way of them saying thank you to returning guests.

I'm certain we'll be returning again!

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Lizziewarr2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, 18 August 2014
Dear Sir/Madam


We thank you for sharing your gracious and heartfelt comments on Trip Advisor.

It was a privilege to have you as our guests and we are thankful for your valued feedback.
Your positive review on our property and team members will for sure trigger off a boost in our service attitude towards our guests.
We, at The Residence Mauritius, are ready to go all the way out towards making our guests happy and ensuring that they continue to experience the simplicity and privileged moments.

The entire team of The Residence Mauritius thank you for your recommendation and look forward to welcoming you back for a yet another wonderful experience.

Kind personal regards,


The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

We have just returned from a wonderful stay at the beautiful Residence hotel. The hotel is elegant and sophisticated, but in no way stuffy - a great place to relax and unwind and be looked after by the excellent friendly staff. The food was superb. We were on a full board basis and sometimes it seemed like we just had time to go snorkelling or read a little before it was time for the next feast! I would recommend half board or full board as this offers good value for money and also there did not seem to be any local restaurants outside of the hotel. July/August is winter time in Mauritius and it was quite overcast for the first two days of our stay so we were a little concerned about the weather at first. But then it brightened up and we were soon sunbathing on the beach. We stayed for 10 days which worked out well, as even though we had some cloudy and windy days we had plenty of sunny days too. Mauritius is a long flight from London so I think it is worth staying for a little more than a week if you can. I have been lucky enough to stay in a few nice hotels over the years but The Residence has been my favourite.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank MelandMinty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, 23 August 2014
Dear Sir/Madam,

We sincerely thank you for writing your review on Trip Advisor.

We are appreciative to read that our resort has met up to your expectations and your warm and positive impressions will no doubt motivate our team members to always go the extra mile to delight our guests and brighten their stay.

We look forward to welcome you over again for another relaxing stay at
The Residence Mauritius.

Kind Regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 10 August 2014

It's been quite a few months since we returned from the Residence. I have been meaning to write a review for ages and always promised myself that I would as soon as I had the chance.

This hotel is simply amazing and there is a reason that people return year after year, we certainly will that's for sure. We are a young family with 3 young children. 4, 4, and 2. What made it amazing was the lengths to which the staff will go to so as to ensure that your stay in a memorable one.

There is rarely a day that goes by where our children don't mention their holiday in Mauritius. The kids club is simply the best. Our nanny Saloni was also notably good, Highly recommended in fact. you should request her in advance! The twins hardly wanted to hang out with us at all. IN fact a few evening we dragged them to the plantation and all they did was beg us to go and eat at the Kids club.

Other notable staff are the wonderful Bruno who always was looking to please. Additionally Pritam and Rajesh from the plantation restaurant. All of them knew us by name and made both a fuss of my wife and I as well as all the kids.

The beach in front of the Plantation is stunning. Pure white sand. Glorious. The availability of free water sports is also great and the fact that certain things such as water skiing are also included is a right touch.
The diving around the resort is so so but I am a little spoilt having lived in Asia previously. This having been said the Diving school is well run and the staff are great.

The rooms are not so modern anymore however they are very homely and comfortable. The butlers are all charming and helpful.

My wife arranged for a surprise for us to renew our wedding vows and all the staff new about it. They went to huge efforts so as to help my wife out and make it a special event.

The buffet in the main restaurant could do with a little more variation but it was generally still of a high standard. We had the Full board option which was well worth it. A few evenings we walked out of the restaurant and walked along the beach to the restaurant at the Lux which is fab. There's definitely a little more chavvy feeling at that hotel as opposed to the colonial feel of the Residence.

We definitely will return as soon as we can.

  • Stayed April 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Oldskooltrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Resident Manager at The Residence Mauritius, responded to this review, 18 August 2014
Dear Sir/Madam

We really appreciate your kind gesture in posting such a nice review on Trip Advisor.

We are delighted to read that you truly enjoyed your stay at our resort and it’s really motivating to our team members to have such positive feedback.

We reiterate our heartiest thanks for your trust towards The Residence Mauritius and it will certainly be a huge honour for us to welcome you back on our shores very soon.

Best regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Residence Mauritius

Property: The Residence Mauritius
Address: Coastal Rd, Belle Mare, Mauritius
Region: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Belle Mare
#2 Family Hotel in Belle Mare
#3 Spa Hotel in Belle Mare
#3 On the Beach Hotel in Belle Mare
#3 Business Hotel in Belle Mare
#3 Luxury Hotel in Belle Mare
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Residence Mauritius 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Residence Mauritius is situated on the east coast of Mauritius along a mile-long beach of immaculate white sand, fringed by the azure Indian Ocean and tropical gardens - an idyllic retreat for your unreserved relaxation. Inspired by the island's stately turn-of-the-century plantation houses, this luxury Mauritius resort blends modern elegance with classic, colonial style that envelops you in an endearing sense of nostalgia. Live like royalty in rooms that radiate luxurious comfort and charm, with attentive service worthy of the grand colonial houses of yesteryear. Dine on exotic cuisine that captures the incredible potpourri of island flavours. Discover new secrets to soulful relaxation within our serene spa sanctuary, and an endless playground of attractions and activities to be found in the island's unique mix of cultures and stunning landscapes. Whether you seek a romantic escape with your loved one or a spectacular beach getaway with your family, The Residence Mauritius will enthrall you under the warm glow of the Mauritian sun. ... more   less 
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Also Known As:
The Residence Hotel Belle Mare
Residence Belle Mare
Residence Hotel Belle Mare
Residence Mauritius
The Residence Mauritius Belle Mare

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