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“Very Very Good Hotel”
Review of Ambre Mauritius

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Ambre Mauritius
Ranked #6 of 12 Hotels in Belle Mare
Certificate of Excellence
Reviewed 6 December 2013

I had been there for my honeymoon(rm305) and i must say that the hotel is well organised.We booked for the All inclusive package and i must say that it was worth it.Our room was far from the pool and restaurant so that we won't feel disturbed.And moreover we got the best seaview from our balcony.The Guest Officer who accompanied us to the room was very very helpful and informs you about all the facilities that the hotel provides.
Breakfast,Lunch and dinner was superb and there are such varieties of food.And on All inclusive package you get all the drink you need.
Wifi near reception and at a very affordable price in room.
The place is very calm and relaxing.Nobody disturb you.
No complains as we had the time of our life and we will surely go there again next year.

Room Tip: Get All-Inclusive package and Superior room.
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  • Stayed: November 2013, travelled as a couple
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1  Thank KUNALsookun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambre H, The Management at Ambre Mauritius, responded to this reviewResponded 5 July 2014

Dear Guests,

We wish to fore mostly apologise for our belated reply and express our heartfelt thanks for having rated our resort on Trip Advisor.

We are very delighted to read about your overall satisfaction and look forward to the pleasure of welcoming you back for another experience.

Sincerely,
The Management

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Reviewed 6 December 2013

My husband and I arrived at The Ambre Hotel on 25 November for a 10 night holiday with the prime objective being total rest and relaxation. The Ambre did not disappoint.

On arrival we were shown to our Superior Room which was less than 20 metres from the beach. The room was spacious and clean and all the amenities and services available were fully explained to us by the Receptionist who escorted us to our room.

The restaurants were excellent and served a fantastic selection of food. We visited Dolce Vita twice as there was so much on the menu we had to go back again! The F&B Manager, Mr Puttee, goes the extra mile to ensure his guests are fully satisfied with the service they are receiving from his restaurants and takes time out to personally see that your requirements are catered for.

Most days we stayed by the pool but we did venture out on the 5 island trip by speedboat which was organised by Chris on the beach, who became a good friend, and although the weather wasn't great, it was an enjoyable trip which ended with a lovely lobster lunch on an idyllic white sandy beach. My husband also went deep sea fishing, which Chris also organised for him, through one of his contacts. My husband says this was a lifetime experience!

The beach was cleaned regularly and the whole resort was kept clean and tidy throughout. The night time entertainment was adequate but if you were looking for a party atmosphere this is not the resort for you.

Overall, we had a fantastic time and would highly recommend The Ambre and would definitely return!

Room Tip: Request a ground floor, sea view superior room, it is worth the extra cost
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  • Stayed: November 2013, travelled as a couple
    • Value
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Thank BaxtersUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambre H, The Management at Ambre Mauritius, responded to this reviewResponded 5 July 2014

Dear Guests

We wish to express our profuse apologies for our belated reply.

We thank you for your nice review and read with great pleasure about your best ever lived experience at our shores and for your kind recommendation.

We look forward to welcoming you back soon.

Sincerely,
The Management

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Reviewed 4 December 2013 via mobile

We had a lovely stay at the hotel for four nights! Our first time all inclusive so was worried about quality of food but pleasantly surprised as the buffet food was delicious and well maintained at all times and happily ate there. Tried the Italian restaurant but wasn't anything special, lacked atmosphere and was so dark outside couldn't see the food or menus! The beachfront restaurant was incredible and which had more time to have eaten there again!

The only negatives I had were slow service for drinks everywhere, dinner, the bar etc. it was annoying being asked if all inclusive all the time cos felt a bit harassed having to justify it all the time. Also worried maybe not marked down correctly so would have been better if they told you if you were as a check!

We were fortunate to have an upgrade to a Sea view room and it was gorgeous but if you has a standard room with no view it probably wouldn't have been as nice - so next time would definitely ensure we book that room.

Finally I wouldn't ask them to book you a cab anywhere as they have an arrangement with the driver and get a large share of the fare so you end up paying way too much! Hire a car - it is so much cheaper and easier to get around!

That said all in all would absolutely stay there again but would just have to accept it is still a 4* at the end of the day so it's not going to be perfect but everything is still really good and made a great holiday!

  • Stayed: November 2013
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1  Thank Scrabble247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambre H, Executive Assistant Manager at Ambre Mauritius, responded to this reviewResponded 5 July 2014

Dear Guests,

We wish to fore mostly apologise for our belated reply and express our heartfelt thanks for having rated our resort on Trip Advisor.

We are very delighted to read about your overall satisfaction. On the other hand, your comments on the slow service have retained our attention and we are pleased to inform you that corrective measures with reinforced training have been implemented, which have demonstrated positive results.

We look forward to the pleasure of welcoming you back for another experience

Sincerely,
Rajen Canniah
Executive Assistant Manager

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Reviewed 3 December 2013

Just returned from the Ambre hotel on Belle Mare beach & had a fantastic 2 weeks to celebrate our 25th wedding anniversary. Stunning location & infinity pool are the first things that you see when you arrive. All staff from reception to waiters were very courteous & willing to help. Sailing, windsurfing & other good watersports equipment always available when conditions allowed. Best day was Chris from the beach's boat trip.

  • Stayed: November 2013, travelled as a couple
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Thank Mjmfarmers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambre H, The Management at Ambre Mauritius, responded to this reviewResponded 9 December 2013

Dear Sir/Madam,

Thank you for the time taken to write down such magic words for us after your recent at our shores.
We seize this opportunity to wish you anew “Happy Wedding Anniversary”.

As we always say “Life is not a matter of milestones but of moments. So cherish all the good and make good memories...”

We wish to reiterate our thanks to you for having chosen our hotel.
The whole team looks forward to the pleasure of welcoming you back in a not too distant future.

Warm Regards,

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Reviewed 3 December 2013

After much researching we decided to visit the Ambre, 2 couples looking for a relaxing break but with things to do when we felt like it (like golf).
We arrived early on the Friday morning and we're greeted by very friendly & helpful reception staff, who quickly sorted us out, explained the hotel & services available. We'd booked the all inclusive & were quickly able to take advantage of the breakfast buffet which was excellent. A wide variety, plenty of staff keeping things fresh & cooking certain items to order (none of the long queues you often find in the AI hotels).

Although check in wasn't until early afternoon we were shown to our rooms straight away, which is a big plus after a 20hrs travelling. Our room was fine, unfortunately our friends room had a bit of an odour. The hotel staff tried to rectify this a couple of times, whilst we all relaxed by the pool, unfortunately this couldn't be done so the hotel upgraded them to a better room. So all good there.
My advice would be to book the upgraded room anyway, they were much better size & location so well worth the extra couple of hundred pounds.

The hotel had been renovated during 2012 I believe & they had done a superb job of the main areas, reception, pools, restaurants & bars. The rooms looked like they'd been renovated though, as opposed to a new build. But the rooms were fine & who spends their holiday in the room when you're in this location?

The restaurants were all good, the staff seemed to want to help which is a refreshing change to some places. We visited the beach restaurant and the Italian 3 times each and the rest of the time we spent in the main restaurant buffet style. The service was good in both the a la carte & Italian offering a friendly, polite & efficient service. The food was good on all 6 occasions & there was a reasonable variety to choose from. One night the weather rather ruined the night at the beach restaurant but that wasn't anything the hotel could effect.
The buffet had a good variety & changed many of the dishes each night to keep things interesting for guests.

Around the pool during the day there were plenty of sun loungers & brollies and the pool was never crowded. The beach was great, again plenty of sun loungers etc for the size of the hotel.

The bars were generally ok, very clean but part way through the holiday the service did seem to slip, this seemed to be more down to lack of organisation than numbers of staff & I believe several complained to the management who quickly took action to rectify this. Often the food & beverage manager or his deputy were then seen organising the staff, these guys really took it personally & I'm sure will have worked to get the standards of service where they needed to be. (Acknowledging guests waiting to be served would be a great start to improving here).

A few brochures talk about certain food & drink not being included in the AI package, this certainly isn't something that should put you off. They had one of the most comprehensive drinks lists I've seen at an AI hotel & there were only a few things in the a la carte restaurants that weren't included like lobster.

We visited the spa twice, which was very relaxing, the staff were very good and was reasonably priced. Well worth a visit to chill out even more that the strains of being by the pool.
We took advantage of the snorkelling, canoes, pedal boats, sail boats etc all which are included in the AI package.

All in all a good time was had, the big question is would we go back. Yes we would, friendly, helpful staff make a big difference to a holiday & they certainly have those here. Would have given it 5* but for the room problem & bar service all of which I'm sure will be sorted.
If you've already booked enjoy, if you're still deciding get it booked.

Stayed: November 2013, travelled as a couple
3  Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambre H, The Management at Ambre Mauritius, responded to this reviewResponded 4 December 2013

Dear Sir/Madam,

Simple words are usually the most sincere.

Thank you for taking the time to write about your holiday experience on Trip Advisor following your stay at our resort.

We cannot thank you enough for being our ambassador.

We trust to be honored with the pleasure of welcoming you back home.

We remain at your disposal info@ambre.mu for any further queries.

Sincere regards

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Reviewed 30 November 2013

This hotel having just gone all inclusive, is all about its location.which with a lovely beach and grounds is a very attractive resort.
Check in was very efficient and friendly and our escort to the room explained all the amenities well and our luggage arrived soon after,so far so good.The room was large but the cleanlyness left a bit to be desired and we had to request a proper clean of the cupboards ect This was quickly remedied however.
The main restaurant gives a very cafe type impression and the best tables are found just outside.The food was always good if not quite hot enough for our taste but plenty of choice and The Tuna and Fish dishes are very good.
The beach restaurant was excellent for buffet lunches although not as good in the evening.The staff in general were okay but service was at times variable and some extra training may be required.This was also the case in The Bars.
The best meals were in The Italian with good choice and service.
The pools and water sports and equipment were very good and Beach staff very helpful.
A tip for golfers is that although the golf is free you have to pay for each person for a buggy ie approx £20 EACH these are however not compulsory and you can walk or trolley.The hire clubs are good and cost £22 approx for a round.
The course is very tough but enjoyable with excellent views.best for club golfers from the yellow tees.
Overall we enjoyed our stay and good value now all inclusive and no undre 16's

  • Stayed: November 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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4  Thank shakeyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambre H, The Management at Ambre Mauritius, responded to this reviewResponded 9 December 2013

Dear Sir/Madam

We thank you for such precious comments on Trip Advisor.

It is indeed a great honor for us to read such wonderful words from our guests.

We have well taken note of your reviews and surely corrective and appropriate measure will be taken.

The whole team looks forward to the pleasure of welcoming back on our shores for another memorable sojourn.

Kind Regards,

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Reviewed 28 November 2013

My dad organised the all inclusive holiday as part of a surprise 60th birthday present for my mum who had no idea until discovering us in the bar, that myself along with 3 other family members would be staying with them!

A wonderful resort, stunning as you walked in. Enjoyed the atmosphere and food throughout the holiday. The Italian restaurant left a lot to be desired though after a 2 and a half hour dinner service with some poorly prepared food. This included serving my mum food that was NOT gluten free after a lengthy explanation (and understanding from the staff). Another couple near to us were very angry about their service and resulted in a group of staff around them and calling the manager.

Some staff were very helpful and friendly. Other staff, mostly at the bar were not attentive to your needs and you needed to chase them until they gave you what you wanted.

Had a brilliant relaxing holiday and was impressed with most things enjoying all we can from our all inclusive experience (apart from what has been mentioned).

HOWEVER:

On the last night myself and my boyfriend ate donner kebab. That night I woke up in the early hours with horrendous stomach cramps. This was the day of our long journey of 16 hours back to England. Sudden violent sickness and diarrhoea dominated the trip, we have never been so ill. As a result we have been off work for a week and ill for more than this with continuing diarrhoea and stomach cramps. Throughout our 10 day holiday we did not eat or drink outside the hotel. I have not written our holiday review until now as have been too unwell.

Room Tip: All rooms are lovely but try to organise that you have a full double bed rather than 2 singles. 2 s...
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  • Stayed: November 2013, travelled with family
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1  Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambre H, The Management at Ambre Mauritius, responded to this reviewResponded 8 December 2013

Dear Miss Moore,

We thank you for your time taken to write a review on Trip Advisor.

We appreciate the fact that you cherished our resort and our team members efforts in somehow helping you enjoy a soothing holiday.

However, we would like to express our most profuse apologies for the glitch that occurred at the end of such a wonderful sojourn.

Although, we are distressed to be made aware of your uncomfortable trip and having gathered the required information with all relative parties concerned we wish to assure you that the donner kebab which was a focal culinary item was consumed by a vast majority of our cosmopolitan clientele and no similar short-comings was reported, neither with the Management nor with the medical room and presume could have been an isolated case for which we deeply regret.

We always say that there is no second chance, but only if the first is not known. You have brought to our attention what would impress you and I can assure you that it will not be a missed opportunity.

Having said so, we wish you a quick recovery.

Should you wish to renew your stay among us please feel free to contact us.

Thank you again for your appreciation and rating. We will certainly keep on memories the pleasure we had to be at your service.

Kind Regards,

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Additional Information about Ambre Mauritius

Address: Coast Road, Belle Mare, Mauritius 41601 (Formerly Ambre Resort & Spa)
Phone Number:
Region: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Belle Mare
#3 Romantic Hotel in Belle Mare
#6 Spa Hotel in Belle Mare
#6 Luxury Hotel in Belle Mare
#6 On the Beach Hotel in Belle Mare
Price Range: £207 - £599 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ambre Mauritius 4*
Number of rooms: 297
Official Description (provided by the hotel):
Ambre Resort is an all-inclusive adult only resort located in Belle Mare, on the east coast of Mauritius. The resort is one hour away from the airport and from the capital city of Port-Louis. The resort boasts a 700-metre white natural sandy beach running along a sheltered bay. The adjacent tropical lagoon is a haven for fish and marine life, with many bathing and diving areas. Guests of Ambre benefit from free green fees and complimentary transfer at the Ile aux Cerfs Golf Club, an 18-hole championship golf course. ... more   less 
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Also Known As:
Ambre Hotel Belle Mare
Hotel Ambre Mauritius
Ambre Hotel Mauritius
Ambre Mauritius Belle Mare

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