Ok - we visited lux belle mare in May 2014 for a family holiday and have taken a long time to think about what to write as I want to be as balanced as possible. So please read ALL my review.
Negatives first - from the title of my review you can see we had an incident which spoiled the holiday - I had bought some expensive face cream in duty free on our way to mauritius and I am afraid it was stolen from our room on about 5th day of our holiday. It was brand new and unopened so easy to take/sell on. This is the only holiday I have ever had something stolen from my room and it really shocked us that it would happen in a 5 star resort. However - the staff were very good at dealing with it - Anwar the security manager was very thorough in keeping us updated with their investigations, why this may have happened and what they were doing to ensure it didn't happen again and took the cost of our cream off our hotel bill. He took it as seriously as I would expect and did all he could. So I was impressed with this professionalism. But it did leave a dent in our impression of the hotel and therefore a big reason why I can only give it 3 stars rating here.
The children's club was also a bit disappointing. My children aged 7 and 9 are inquisitive and the programme we were given for the children's club seemed varied and ideal for them. However several of the activities they wanted to do didn't happen or we're not up to expectations. The staff at the club were lovely but shame my children got bored.
Staff - were generally good but a few of the waiters/waitresses in the Kitchen (main restaurant) were a bit brusque and not smiley. Cafe lux staff seemed the best trained and friendliest. Those around the pool and beach weren't very helpful -we regularly had to go to them to get towels or ask if we could move sunbeds. They didn't really seem to want to take drink orders and I think they should serve light snacks too.
Food - we did experience all the restaurants except for Senses - have to say the service in all wasn't consistently 5 star. We had to wait a very long time in cafe rouge one night for a set menu!! The staff in East were the best but once again felt we waited too long for our meals to be served.
Positives - the room we had was a great size - very adequate for a family of 4 - it looked over the gazebo which meant we were further away from the noise of the evening entertainment which was very loud. If you want peace I would pick a room on that side. It was very clean and well kept.
Spa was very relaxing - beautifully done and wished I could have spent more time there! The treatments I had were excellent.
The location is beautiful. The beach lovely and wonderful to relax while kids played in the sand. They found so many creatures around. And loved trying to catch the fish! The included water activities were very good and great to do something different from lying by pool or beach. The little touches made a big difference - free international calls, great coffee, lovely hotel shop (manageress was very helpful), fresh flower in our room, tasty ice cream.
Overall it was a great hotel but having something stolen from your room really brings it down. I know this maybe a ' rare' occurrence and they did all they could to mitigate the problem but it did happen and this is an honest review.
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- Also Known As:
- Lux Belle Mare Hotel Belle Mare
- Beau Rivage Resort
- Beau Rivage Mauritius
- Beau Rivage Belle Mare
- Mauritius Beau Rivage
- Beau Rivage Hotel Mauritius
- LUX* Belle Mare Mauritius