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“Beautiful resort!! Memorable stay :)”

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Constance Belle Mare Plage
Ranked #2 of 12 Hotels in Belle Mare
Certificate of Excellence
Reviewed 31 August 2012

We stayed at this Resort for 7nights and cannot find any faults. On arrival we were welcomed by a very friendly lady who checked us in and gave us a brief tour of the resort before taking us to our room. While walking to our rooms we were embraced by this beautiful scent which you get accustomed too during your stay, you truly feel like you in Paradise!

We were in the Junior Suite that was really comfortable and spacious, it had a walk in closet as well as a separate loo and bathroom. The room also had a private patio which had direct access to the gardens, pools and beach which suited us perfectly as our 1year old could run and play in the garden. This resort is huge and you never feel like its busy and crowded, actually feels very private as there's many swimming pools throughout the resort and the beach has a loong stretch. We found the staff extremely friendly and helpful throughout our stay.

We didnt take the boat trip with Vicky but instead there is another guy also wearing a Red Tshirt from another group and he took us on a private excursion on a speed boat to ille cerf with a bbq lunch. Felt this was the best option with our 1year old and glad we did the excursion. The hotel offered us a free dinner at La spiagga as it was our anniversary, the restaurant has a really nice romantic setting. Enjoyed getting back to our rooms in the evening to find our beds made, the lights dim and beds decorated differantly every night. We had the half board option and the choices for meals were endless, they don't have a theme for the evening but instead had different stations with various types of cuisines eg indian, italian, chinese, mexican. So you basically choose what you want and alot of of the food is freshly made for you exactly how you want it. The desserts were to die for!! I always made sure I left enough space for desserts, such a vast variety and everything looks heavenly.

The one thing I really have to praise is the Kakoo Kids Club!!! my 1year old loved it there, there is soo much to keep him busy and Nancy the nanny was an absolutely wonderful person would highly recommend her!!! Without the club and Nancy our trip wouldn't have been the same. There is a babysitting fee if your child is under 3years but def worth the money.

Hope this review helped, the only time we ever had a problem was trying to get an iron which the resort does not provide so bring your own travel irons with, also buy water, drinks and snacks from the supermarket near by. Don't hesitate and research other Hotels coz really this Hotel is the best that you can get in terms of luxury, service and a relaxed holiday!

  • Stayed: October 2011, travelled with family
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2  Thank ZMmoth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded 5 September 2012

We sincerely thank you for this great review , and are pleased to know that even the smallest member of your family (and you as his parents of course) has enjoyed the stay with us.

Our culinary team , composed of over 100 dedicated and passionate chefs is always working to create delicious and new dishes thus your comments of our restaurants are very much appreciated. Your kind comments will be passed on also to our kids club team.

The beach, mentioned by you, in fact is 2 km long and called “Beautiful beach “ (Belle Mare) which gives to all of our guest lot of space for lounging, swimming, water sports or pleasant walks.

As part of our philosophy is to listen to the opinion of our customers it is my pleasure to confirm that we have introduced the complimentary rental of iron and ironing boards.

Once again we thank you for kind words and look forward to welcome you back to here or any other Constance property.

Gert Puchtler
General Manager

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Reviewed 25 August 2012

Belle Mare Plage, a truly beautiful hotel with excellent service by charming people. Very good value for money, especially this year with the Golf and dine package. The best place for golfers in August as the climate is perfect and with two lovely courses to choose from it is unbeatable. This will be the 5th time and I'm already looking forward to booking for next year!

  • Stayed: August 2012, travelled with friends
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Review collected in partnership with OIT Hotels
2  Thank HilaryMilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, Resort Manager at Constance Belle Mare Plage, responded to this reviewResponded 5 September 2012

We thank you first of all for your loyalty and returning to us repeatedly and are honored to know that you will be our guests next year again.

Indeed, June till August are very pleasant months with sunny yet not too warm days – an excellent hideaway from European hot summers , and perfect climate for fun 18 holes on one of our golf courses.

Your kind comment will be passed on to the entire team and we are already looking forward to welcome you back next year.

Bruno Le Gac
Resort Manager

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Reviewed 25 August 2012

This was our third time to Mauritius having previously stayed at the residence and lux grand gaube(legends) although our first time travelling with a baby. It is an amazing setting and the grounds of the hotel are superb. We felt however that a few things overshadowed our time at the hotel and the management really need to address these. The room was rather tired the plugs were broken and during a ten night stay we had to have maintenance three times to fix problems in the bathroom and the lights. There was a distinct lack of information as to where we could eat lunch in the hotel on arrival we were told that indigo was a seafood a la carte restaraunt for lunch and so we ended up eating at the buffet rather than just having a snack which we later found we could have had at indigo..we felt everything was about money before we sat down at the lunch buffet we were told the prices. Another poor touch was a lack of menu displayed of an evening for the half board options at the a la carte restraunts.
Perhaps our biggest gripe was with the drinks package that we were on called golf and dine- the deerhunter made a mistake with our bill and did not apologise the manager was particularly condescending..just not the service we are used to in mauritius. We were left standing waiting for it to be corrected with our baby.
On our wedding anniverary we wanted to eat at an a la carte restaurant and not the buffet but were told that the deerhunter was shut so we would have to eat at spiaggia..again no menu displayed..then we were told the drinks package was not applicable here rather than create a scene I raised this with guest services the next day. My point is this ..we did not ask to eat at this restaurant so the package should have been transferred to this restaurant. Guest services knew I was unhappy and did absolutely nothing. The bill was not the problem but the personal touch was lacking and it really did seem that it was all about the money with this hotel. Everything was extra..even tennis where you had to buy the tennis balls (ridiculous) and pay to hire rackets.
Water was not provided by the hotel and the mini bar charges high. Hotels of this quality should provide this with the turn down service (again not what we expect in Mauritius).
On the positive side I had a lovely experience at the japanese spa and the hotel pools and beach were excellent. We had a lovely holiday but just feel that more effort could have been made to make us feel welcome at this hotel with our baby. It seemed that if you were not in a villa or suite you were treated differently. I would still recommend this hotel but compared to other 5* hotels its customer service was lacking and what annoyed me was that I raised my thoughts with guest services who chose to ignore me.

  • Stayed: August 2012, travelled with family
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4  Thank hotelinspectorHerts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2012

The Hotel is offering to its customers the free access to two beautifull and very well cared Golf courses, The Links and the Legend.
The service is absolutely outstanding, always accompained by a smile.
Rooms are big, spacious, including a balcony with sea view , and very comfortable tween beds.
Restaurants (for half board) are self service or served at the table, wide selection in the first case and optimum service in the second.
Prices for extras are adequated to the level of the hotel, a bit above for SPA treatments.

  • Stayed: August 2012, travelled with friends
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Review collected in partnership with OIT Hotels
1  Thank carlopiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, Rooms Division Manager at Constance Belle Mare Plage, responded to this reviewResponded 5 September 2012

We thank you for the kind comment and are pleased that all of our services – rooms design, location, culinary variety, team and of course our well known 2 complimentary golf courses have met your expectations in such a good manner.

We hope to be able to welcome you back here or any other Constance property in the nearby future.

Barbara Elkaz
Rooms Division Manager

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Reviewed 23 August 2012

As others said, the weather in Mauritius in August is decent but cloudy at times. It was nonetheless a wonderful stay at the hotel. We stayed in the 2-bedroom villa and it was breathtaking. The private pool was a great feature as well as the free wifi in the rooms and in the hotel. We would like to give Ashmed our greatest compliments as he was very attentive while also giving us our privacy when we needed it. We thank all the staff for its superb hospitality. We enjoyed the glass-bottom boat even if it was a little rocky at times, but still were able to see some nice fishes and corals underwater. One of the best highlights of the stay was definitely the sega show on Friday, it was a very fun night and would say one of the best shows we've seen in Mauritius. We ate at la Citronelle for breakfast and dinner and would say the food is pretty good but not the best. We would recommend having more food cards describing what the food is. I thoroughly enjoyed the bread especially the french baguettes in the morning. Overall, a very enjoyable experience and we would surely come back again!

  • Stayed: August 2012, travelled with family
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2  Thank MC_2626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded 5 September 2012

Myself and our entire team thank you for the positive feedback and the inputs given.

We were glad to learn that you have enjoyed your stay in one of our villa – small hideaways with luxury of space and privacy in vicinity of both the beach and the golf, and as well some of your trips and the entertainment.

Your kind comments will be passed on to our team member mentioned, which for all of us working in the hotels is the biggest motivation.

We are looking forward to welcome you back here on your next trip to Mauritius, or our sister resorts if you ever wish to visit Maldives or Seychelles.

Gert Puchtler
General Manager

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Reviewed 23 August 2012

I am actually writing the review from the hotel as I check-out tomorrow.

my wife and I came to the Constance Belle Mare Plage for 2 days, to end our tour of Mauritius and Seychelles. During the last 2 weeks, we stayed in Lux Belle Mare, Hilton Northolme in Seychelles and Constance Epheria in Seychelles as well.

I am so happy we did not stay more than 2 nights. This hotel almost ruined our vacation.

Where to start?
It took them 2 hours to get our room ready on check-in even though we arrived at 7 pm(normal check in is noon, no?). Noboday cared to show us around or tell us where is what.

the internet does not work at all, nor the wireless in the lounge nor the wired in the rooms ( I am now conntected via Blackberry). The room is terrible, small, no lights at all, and smells like rotten eggs (supposedly a prestige room)

The food is terrible, especially the dinner food in Citronelle the main buffet lounge. Cold and untasty, totally not worth spending a dime there. At breakfast, we had food from last night (Chef, the same "Soupe a la Chinoise" which you served yesterday, is not suitable to be served today as well). Birds were wandering between the guests and on the tables and the buffet and nobody cared to address that.

All prices are quoted without the 15% taxes which magically appears on the bill (which was not the case anywhere else we went especially not in Lux Belle Mare). Everything is more than expensive (72 euros per person for dinner, no water, no soft drinks and no alcohol???).

We tried the Shiseido spa. Total waste of time and money. We got charged for a full hour but actually got 38 minutes of treatment.

to top it all, i just asked them for a late checkout as my flight tomorrow is at 6 pm, they told me that i will be charged for ~45 Euros for every hour after 12. I have been in more thatn 70 hotels so far, and this is the first time i hear of an hourly charge for late check out. When i informed them of my disgust at this, the answer was " so i understand that you dont want a late checkout"... I re-explained my whole bad experience to the front manager and he didnt seem to care much.

to sum it up, not worth a penny. Will definitively be back to Mauritius but surely not to Constance Belle Mare. They dont even compare to the Lux Belle Mare, 5 minutes away.
Moreover, they dont even compare to any other Constance hotel we have been so far.

A total disgrace to the Constance brand name

Room Tip: " if you want to have some good time, then dont come to this hotel"
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  • Stayed: August 2012, travelled as a couple
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6  Thank tito m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, Rooms Division Manager at Constance Belle Mare Plage, responded to this reviewResponded 5 November 2012

Thank you for your review. We're sorry that you did not enjoy your stay at Constance Belle Mare Plage in some of its aspects, and we welcome your comments as they help us to improve our service.

As your stay was not reflective of the usual guest experience with us, we would be very happy to talk to you about it more. You can contact me directly by email at rdm@bellemareplagehotel.com.

Kind regards
Barbara Elkaz

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Reviewed 22 August 2012

It wasn't the perfect time to go to Mauritius due to the weather (clouy and windy) but we spent one wonderfull week in this hotel.

The few restaurant are really good, the beach is amazing, the swimming pool and the garden are always clean, the golf are really nice, the service is always perfect. the personnal have always a big smile and they can satisfy any request at any time.

We liked it and we will come back !

Just Few recommandation :
- The breakfast tea is really strong.
- The scrambled eggs on the breakfast were always cold and not really good...
- For the dinner, we can wait for a long time to get the bills.
- We have few call and visits every day in our room (Bar service, cleaning ladies twice, reception to check if everythings is ok) and it was quite disturbing some time.

Anyway, thank you for the service & your professionnalism !

  • Stayed: August 2012, travelled as a couple
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1  Thank Nicolas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, Resort Manager at Constance Belle Mare Plage, responded to this reviewResponded 5 September 2012

It is a pleasure to learn that you have so many aspects of your stay with us even if weather was perhaps not always at your side during the stay. Your kind comments about our team service will be passed on to everybody.

We find also your inputs very valuable and those will be shared with our kitchen and restaurant teams, so to enhance our service.

Once again we wish to thank you for the kind words and hope to have honor to welcome you back here or any other of our Constance resorts.

Bruno Le Gac
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Constance Belle Mare Plage

Address: Belle Mare, Mauritius
Phone Number:
Region: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Belle Mare
#2 Business Hotel in Belle Mare
#2 Spa Hotel in Belle Mare
#2 On the Beach Hotel in Belle Mare
#2 Top resorts Hotel in Belle Mare
#3 Family Hotel in Belle Mare
#8 Romantic Hotel in Belle Mare
Price Range: £201 - £1,016 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Constance Belle Mare Plage 5*
Number of rooms: 278
Official Description (provided by the hotel):
Soft white sand, blue sky dotted with white clouds and turquoise lagoon which beckons long soaks…Stylishly renovated Constance Belle Mare Plage offers comfortable accommodations in a lively and cosy atmosphere; choose from one of the 104 Prestige Rooms, 149 Junior Suites, 6 Deluxe Suites, 18 distinctive Villas or the Presidential Villa for a top-notch island holiday. Seize the opportunity to try new things while having fun. Whether it’s relaxing on the beach or at one of the trendy bars, working out at the gym, pampering at the spa or enjoying water sports, Constance Belle Mare Plage is for an exciting memorable break! Seven distinctive restaurants and six hip bars situated at prime locations await you. And if you are staying with your kids, you will be thrilled to know that they will be having their share of adventures and fun too, at the Constance Kids Club. Set along a stunning 2km white sand beach, in a sheltered bay on the east coast of Mauritius, Constance Belle Mare Plage is a harmonious combination of tropical environment and Constance Chic. Combining space and design, all rooms are thoughtfully furnished and decorated for your comfort. Inspired by the unique beauty of the East Coast; space and style were combined to create comfort, to radiate brightness and to breathe in the freshness of the Indian Ocean. ... more   less 
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Also Known As:
Constance Belle Mare Plage Hotel Belle Mare
Belle Mare Plage Mauritius
Belle Mare Plage Hotel Mauritius
Constance Belle Mare Plage Mauritius

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