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“Fantastic” 5 of 5 bubbles
Review of Constance Belle Mare Plage

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Constance Belle Mare Plage
Ranked #3 of 12 Hotels in Belle Mare
Rio de Janeiro, RJ
Level Contributor
202 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Fantastic”
5 of 5 bubbles Reviewed 27 November 2013

This is one of the best resorts I have been (and I know a lot of them). This is the third time I have been there and I expect to come back again. Great beach, nice and comfortable accommodations, very friendly staff, outstanding service,

Room Tip: Junior suítes in front of the swimming pools
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank VHIAJANTE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,915 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (519)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
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English first
York, United Kingdom
1 review
5 of 5 bubbles Reviewed 27 November 2013

The accommodation and service has been excellent. The hotel grounds are so beautiful, the rooms large, roomy and clean (thanks to Afif and Mayvenna who have looked after us). We love the Inigo cafe by the beach and the main restaurant is well laid out and the staff are so helpful.
This has been a really relaxing holiday in a beautiful location and we will be sorry to leave.

Room Tip: Go for a junior suit the balconies have table, two chairs plus 3 relaxing chairs and a lamp.
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  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
1 review
5 of 5 bubbles Reviewed 27 November 2013

It is hard to put all the experiences into words we made during our stay at the exclusive, yet homely villa in the Constance Belle Mare Plage.

It has been the fifth time my family spent the vacation at one of the Constance Hotels & Resorts. After the Constance Lémuria Seychelles and the Constance Le Prince Maurice this was the third time at the Constance Belle Mare Plage – all of them were unique and noteworthy.

But first things first: From the moment you arrive, every need and detail is taken care of effortlessly. The staff welcomes you as if you return home. They leaded us directly to the villa where the check-in got handled in the living room, which is very convenient after quite a few hours of travelling.

The staff was very attentive, yet discreet and not to mention overwhelmingly friendly. Not only the hotel but also the whole island wins over with the charm and the friendliness of the local people. Particular mention should be made of our villamaster Jogoo, who took care of everything during our stay and who does obviously love his job.

The villas are beautifully presented, each one with a private pool and three of them with an own direct access to the beach. Moreover, the whole hotel area is beautifully designed and very well maintained.

The hotel does also offer a wide selection of dining experiences, each one with a total different ambiance and cuisine. Especially the à la carte restaurants are a welcome change to the buffet and offer a good possibility spend a wonderful evening in a more private ambience with excellent food and good wine.

In summary we had wonderful holidays and most certainly this were not the last ones my family has spent at one of the Constance Hotels & Resorts.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank b_e_kaiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, New York, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 November 2013

Mauritius was the second part of our honeymoon, and couldn't have been more relaxing and perfect. We took advantage of all of the inclusive watersports and dining venues between Bell Mare Plage and Maurice. The floating restaurant is a must try. The waitstaff and service was unbeatable and we have already recommended the trip to many of our friends in the US. Hopefully we have the chance to return in the future!

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Matthew E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zug, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 November 2013

I just returned from a two week vacation to paradise and I was sincerely touched by the overall friendliness and kindness of the employees at the resort. The location is beautifully, the beach very nice and the water wonderful! The resort is well managed, maintained and kept up. I really loved everything about the resort. The employees irrespective of their individual jobs were extremely attentive and would go out of their way to ensure that my stay was a memorable one. Although traveling alone, I did not feel lonely once.

In addition, I found the two golf courses to be really well kept up and the staff extremely attentive and accommodating.

During my first night at the resort, I had to be evacuated from my room in the middle of the night - in the bathroom above mine, a broken pipe lead to flooding of my bathroom and bedroom. The next day I was moved to a different room with an even nicer, direct ocean view. Many thanks Mr. Guito Simiette. Moreover, to make up for the unlucky incident, I was invited by Management to a fabulous dinner at the La Spiaggia restaurant where I enjoyed a wonderful evening. What a treat!

The food at the various restaurants was good. Although, I was particularly fond of the Indian dishes at la Citronnelle created by Chef Sohan Singh.

I'd like to mention a couple of people whom I felt went especially out of their way during my stay:

Mr. Unoop (Housekeeping), Annabelle (Citronnelle), Mr. Wesley and Ms Babita (Housekeeping), Mr. Sebastien (Restaurant Manager Citronnelle), at the beach Mr. Chand and Mr. Jeetoo. Mr. Pursey (La Spiaggia).

I'll go back to Belle Mare Plage and am already considering a next trip for November next year.

  • Stayed November 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank frankie_switzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastcote, United Kingdom
Level Contributor
184 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 20 November 2013

Everything about this trip was excellent. The friendliness and helpfulness of all staff was outstanding. This was our 5th visit and we are already planning the 6th! The golf courses are in excellent condition, challenging but not impossible and they are well marshalled. The caddies are knowledgeable. The rtestaurant was good - breakfast and evening meals with varied choices.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank colinsp2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this review, 22 November 2013
Simple words are usually the most sincere.

Thank you for taking the time to write about your holiday experience on Trip Advisor following your stay at our resort.

We cannot thank you enough for being our ambassador.

We trust to be honored with the pleasure of welcoming you back home.

Sincere regards

Gert Puchtler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
58 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
2 of 5 bubbles Reviewed 19 November 2013

Unfortunately this time Tripadvisor let us down. We were very disappointed with our decision to stay at the Constance Belle Mare Plage. The hotel itself is beautiful, but we had nothing but service issues during our entire stay, which was shocking given that it bills itself as a five star property.

Pros:
The hotel, the grounds, the room and the location are all beautiful. We were very glad we stayed on the east side of the island because you always have a nice breeze. We were on a half board basis in a junior suite overlooking the pool. Everything is spotlessly clean, the beds are comfy, the TV internet is a nice touch, the bathrooms are large and the walk-in closets wonderful. The food on the theme nights at the buffet restaurant-La Citronelle-was decent, but luckily we did eat at the Deer Hunter restaurant one night which was included in the half board package. The food there was as good as you will find at any five star hotel. Outstanding food and service.

Cons:
Where do I start? The food at La Citronelle during “normal” nights is not five star by any means. It is more of an upscale cafeteria. Don’t ask more than once what type of fish they are grilling or you are apt to be scolded. The first night we were there the desert section was completely empty with 30+ guests waiting for them to bring out more. It took about 15 minutes. Not a huge issue of course-just not expected at a luxury hotel where you are paying $700+/night. Breakfasts are quite good.

Service:
We lay by the pool on three separate days from the early morning until late afternoon. Not once during our stay did even one staff member approach us or ask if we would like something to drink. We had to go to the bar to place our order.

We then booked two day trips with the concierge. Both were poorly planned with the program and rate changed on the day of the trip. The first was a “private” boat trip where we were told we would have our own boat and the driver would go wherever we wanted for the entire day. Later we found out it could only be to Ile aux Cerfs. We were taken to snorkel but the driver had no fins-only masks. The second was a trip they were promoting to go on Sea Karts. The driver was late, didn’t know where to take us and had to stop en route to get directions from a family member so ultimately we were late for the trip.
We then tried to book a taxi to take us to the airport on our departure day. Neither Guest Services nor Reception said they could do it. We would have to make our arrangements with the porter. Seriously?
It took no less than seven people to get involved for them to book our taxi. At this point we asked to speak with Mr. Gert Puchtler-the General Manager. His secretary told us he was not available but he would send his representative. We then met with Mr. Bissoondeeal who assured us our taxi would be booked for 06:15 the next morning and he would get back to us. He never did, but we did receive a letter stating our taxi was now booked for 5:15. We then contacted the Office Manager (Mr. Simiette) to find out why they changed our pick time. He said he changed it because “some guests like that” and that we should leave for the airport four hours before our flight. Four hours!? We mentioned that to the Air Mauritius reps at the airport and they were all laughing-stating that two hours is more than enough.

We left after five days knowing we had made a huge mistake. This is nowhere near a five star hotel-and we have stayed in many all over the world. This is a 3 star hotel with a five star façade.
Please learn from our mistake. There are a large number of beautiful, luxury hotels all over Mauritius and there is no reason to risk having the same experience as we had.

  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank tws1086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this review, 22 November 2013
Dear valued guest,

Thank you for valuable feedback. I appreciate that you taken the time to complete a review of the Constance Belle Mare Plage.

I am disappointed that you have left our resort with a different opinion of the service that you were expecting. The transport and excursion arrangements from the perspective that you have explained will definitely be looked into but we thank you for sharing your feedback so that we have an opportunity to develop.

We take great pride in providing the best experience for our guests and will use your comments to address those areas of improvement that you have mentioned.

As explained in my direct correspondence to you, my team and I would love to amend your perception of the service that we provide at the Constance Belle Mare Plage and hope you will allow us the opportunity to serve you as our guest again.

With sincere regards

Gert Puchtler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Constance Belle Mare Plage

Property: Constance Belle Mare Plage
Address: Belle Mare, Mauritius
Phone Number:
Region: Mauritius > Flacq District > Belle Mare
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Belle Mare
#2 Top resorts Hotel in Belle Mare
#3 Family Hotel in Belle Mare
#3 On the Beach Hotel in Belle Mare
#3 Spa Hotel in Belle Mare
#3 Luxury Hotel in Belle Mare
#7 Romantic Hotel in Belle Mare
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Constance Belle Mare Plage 5*
Number of rooms: 278
Official Description (provided by the hotel):
Soft white sand, blue sky dotted with white clouds and turquoise lagoon which beckons long soaks…Stylishly renovated Constance Belle Mare Plage offers comfortable accommodations in a lively and cosy atmosphere; choose from one of the 104 Prestige Rooms, 149 Junior Suites, 6 Deluxe Suites, 18 distinctive Villas or the Presidential Villa for a top-notch island holiday. Seize the opportunity to try new things while having fun. Whether it’s relaxing on the beach or at one of the trendy bars, working out at the gym, pampering at the spa or enjoying water sports, Constance Belle Mare Plage is for an exciting memorable break! Seven distinctive restaurants and six hip bars situated at prime locations await you. And if you are staying with your kids, you will be thrilled to know that they will be having their share of adventures and fun too, at the Constance Kids Club. Set along a stunning 2km white sand beach, in a sheltered bay on the east coast of Mauritius, Constance Belle Mare Plage is a harmonious combination of tropical environment and Constance Chic. Combining space and design, all rooms are thoughtfully furnished and decorated for your comfort. Inspired by the unique beauty of the East Coast; space and style were combined to create comfort, to radiate brightness and to breathe in the freshness of the Indian Ocean. ... more   less 
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Also Known As:
Constance Belle Mare Plage Hotel Belle Mare
Belle Mare Plage Mauritius
Belle Mare Plage Hotel Mauritius
Constance Belle Mare Plage Mauritius

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