1st impressions were a warm welcome from Samy & Dana with iced tea & cool towels. Bit of a bumpy start as there was quite a lot of confusion - they were overbooked & we were asked to move to another hotel for our 1st night. As we were on honeymoon we weren't keen but we were persuaded with a generous upgrade to the full all inclusive for the whole 2 weeks. It took a long time to get all this sorted though & it was lunch time before we were finally transfered to their sister hotel, the Tropical Attitude (not ideal having been travelling for 24hrs by this point!).
Once at the Tropical we were treated very well, had sparkling wine delivered to our room & were given a fruit basket. It was a nice enough hotel, right on the waterfront, but once we got back to the Emeraude we were really happy with our original choice, a much better mix of ages. An information sheet detailing the hotel services etc would be a useful addition on arrival as we didn't discover some details (dive centre, film list, restaurant a la carte options etc) until well into the holiday.
Hotel & Rooms:
Like many reviewers here, we booked with trepidation due to some of the less than positive reviews the hotel had received. Having learned to read between the lines on Trip Advisor, I felt confident that the negative comments were from nit-pickers rather than genuine problems & we were so relieved to be proven right!
The hotel is lovely, a relaxing reception area with huge comfy armchairs big enough for 2, a nice open air restaurant & a cute thatched bar area with (clean!) sand under foot. Facilities are 3* but very well executed & definitely better than many other 3* hotels I've experienced.
The double pool area is small but does the job & is kept clean - anyone there is plied with drinks from Samy without having to move a muscle! A lot of people have mentioned issues with availability of sunbeds but we never had a problem the few times we used the pool area - every hotel I've ever been to has its territorial few who stake out 'their' space for the duration but there were always beds if & when we wanted them. The beach is beautiful, rockpools to the left & a fabulous stretch of sandy heaven ahead & to the right - the road you cross is quiet & it really is only a minute to the beach. Coco provides excellent service with drinks, pizza slices & pineapple & we were never bothered by beach hawkers.
Our room was small but had absolutely everything we could wish for & its compact size did not in any way detract from its thatched cuteness. The aircon is noisy but welcome & the shower is heavenly! Rooms are beautifully clean & the origami towels decorated with flowers on occasion are a lovely touch. (Better pillows would definitely be worth investing in though!)
The gardens at The Emeraude are far superior to The Tropical & are beautifully maintained.
We really enjoyed most of the food - lovely fresh & interesting salads, a different buffet every day, lots of fresh fish & mauritian curries. There was always plenty of choice, never the same thing every day & very good value for 3* - I think that those who complained about the food were either expecting 5* food for a 3* price or are simply unadventurous eaters. There were usually European choices for those that wanted them & Jimmy made a point of telling us that if ever we didn't fancy anything on offer the chef would be happy to cook on request - this was service above & beyond &, although we never took him up on it, we were very impressed that it was offered.
Our only comment would be that not all Westerners like bland food & perhaps the buffet could include one spicy dish for those that like flavour & one that caters for those who prefer milder seasoning. Our least favourite night was Italian night as there wasn't enough garlic, cheese & herbs in the dishes but that's a small detail - the Indian, Mauritian & Chinese nights were fabulous & the effort that went into decorating the restaurant was a nice touch.
This was our least favourite part of the hotel, apart from the 3 man band on our 1st Tuesday who were excellent. We found the entertainment quite poor...then again we're the kind of travellers who prefer authentic experience to manufactured 'cultural' dances so it's horses for courses & others probably enjoyed it. I also really wanted the bar to play music in the evenings rather than the constant football being shown on the very dominant tv. I don't ever watch tv on holiday anyway & having football on at every moment was certainly not the best part of this holiday, very intrusive.
On one night the football even stayed on whilst the show played out underneath which I thought was really disrespectful to the performers. When we asked for music after the show that Saturday night we were told guests had asked for football but the only people watching it I could see were the staff. I know football is a big thing in Mauritius but it should either be shown in a separate area or people can watch it on the tv's in their room! Saturday nights are for dancing not sitting in front of the telly & it really killed the otherwise lovely atmosphere in the bar.
Where to start...if there is one reason to pick this hotel it would be for the wonderful staff, they raise the standard of a simple 3* hotel to the exceptional. I am amazed they have had bad reviews from people saying the staff were unfriendly & unhelpful, we can't imagine anyone having this experience &, in our opinion, the service was better than we have had in some top hotels. Every single person we met couldn't do enough for us & although we will mention a few names, I want to thank ALL the staff - it's really hard to remember so many names so please know your service was appreciated even if we don't manage to mention you personally.
We had a problem with our shower our 1st night & expected to have to wait til the following day to get it fixed...nope! Within minutes someone was at our door & he sorted out the issue very quickly with a temporary fix & said it would be fully resolved the following day...which it was, very impressed with the service.
Laveena & Dana on reception were really friendly & Laveena went above & beyond whilst helping us book a car to explore with & was always ready to help. The spa staff were very sweet & the free daily mini-massages either on the beach or by the pool were fab (we also had the couples massage which i would recommend). The room & grounds staff always had a smile for the guests, however busy they were, & the hotel guards were always on hand to help people over the road or help get the car out of the compound.
Finally, the restaurant & bar staff. Sarita is an absolute treasure but all of the staff (Jimmy, Rahoul, Gary et al) are warm, courteous & helpful. Samy (& mini Samy...Navind?...apologies if I've got that wrong!) were great. Samy treated us like royalty & always had a lovely twist on the standard cocktails on offer (ask for Le Maestro!). We certainly had no trouble getting squiffy on the measures given on few the nights we fancied doing that! What really exceeded expectations was how Samy always anticipated what you wanted & when you wanted it...so many times we were about to get up to go to the bar only to find Samy was already standing by our table with drinks in hand! Way to go Samy, you were a star & really helped make our holiday with your friendliness & wonderful service.
- Official Description (provided by the hotel):
- Emeraude Beach Attitude faces one of the island's most beautiful beaches, Belle Mare beach, with its kilometres of white sand, turquoise and emerald lagoon running along the east coast. Holidays are spent swimming and diving in a turquoise sea, without forgetting the magic of the glass bottom boat trips. To that genuinely Mauritian seaside holiday experience, the two bonuses offered are the beach attendance with Coco and his typically Mauritian beach cart, and the serenity of the Spa Attitude.Wood, stone and thatch are widely used in decoration and architecture. Built in the middle of a lush green garden, the four room bungalows totaling 61 rooms are decorated with refined taste and creativity. Of small capacity, friendly and charming, this 3 star hotel, together with its family members with their typical Mauritian expertise, reminds one of the old days' gentle way of life. Its innovative package "Emeraude Plus" is ideal to enjoy unrestrainedly, as a couple or a family, a seaside holiday in such an exclusive spot. ... more less
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- Also Known As:
- Emeraude Beach Attitude Hotel Belle Mare
- Emeraude Hotel Belle Mare
- Emeraude Beach Attitude Mauritius/Belle Mare