I was here for the week end with my family (around 15 persons). OVerall everyone is happy with their stay at Solana especially the food was very tasty, drinks served by the kind guys at Bar, our rooms were beachfront and the wonderful massage that we all appreciate.
But to our disappointment, i need to say that we were there to celebrate someone's birthday who is struggling with life (cancer) and it was a surprise for her, unfortunately, when we asked for a "small cake" the guy told us that they will do the needful and with our great surprise we learnt that the room service called the concerned room and talked to the concerned birthday person to inform her that it wont be possible for the cake on that but will do the needful the next day. The fact is not that we didnt receive the cake but the surprise has been spoilt and on top of that there was a man "guitarist" who was playing birthday song to the other person who was celebrating and we were very annoyed and disappointed how can our birthday gurl must be feeling " just imagine-put yourself in our shoes". to please our birthday gurl we have asked one of your staff that our surprise has been spoilt but request him if he could please ask the guitarist to play a birthday song at least...we wait for long then on the second request that your staff has gone to have a talk to the guitarist and the birthday gurl was very happy with tears of joys!!! even the next day we left with NO CAKE!!!!
The second thing was that we enter the hotel we got parking on the road as there was no parking inside, request to move our car at around 5.30 inside as parking will be available, to my astonishment when i went to the gate, your staff mentioned that there's no parking available and i was not happy that my car is left on the road, then due to my reaction, the guy asked my car key to move same inside the hotel and the day of my checkout when we left the hotel i found that my car has been scratched infront !!! why we left the car key with you because we trust, but where is the trust!!!!
Thirdly we paid for a deluxe family room, 3 persons and l'acceuille said that they will see for an additional bed or will provide a single room but again nothing was done for that , we manage to have 3 adults in a double bed with a thin cover!!
Fourthly we got 7 rooms, 3 on first floor fully equipped and 4 on the ground floor and none of these 4 rooms was equipped with Gel Douche, shampooing, Soap, Solana Bedroom Slippers, Bathrobe in these room, it's only upon our request on the next day morning that needful was done.
We were not even informed where the restaurant, bar, spa...was situated. We have to query at the reception...That what we had as bad experience but anyway the fact we were not there to make drama whats right or wrong...though we try to enjoy....
- Official Description (provided by the hotel):
- Solana Beach is a 4 star resort embodies a fresh concept with eye-catching patterns in bright colors combined with neutral shades furniture. With its pronounced colours of the 1960's and 70's, associated with trendy decors, Solana Beach is a blend of natural beauty and contemporary design. Our 117 rooms are all sea view, with private balconies or garden patios to enable our guests to indulge themselves into an endless expanse of sapphire sea beyond and a white sandy beach. Solana Beach is proud of delivering a high level of personalised service and ensuring that every guest leaves with lifetime memories. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Ebookers, Holiday Gems, Southall Travel, Agoda, Odigeo, Traveltool, S.L.U. and HotelQuickly so you can book your Solana Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Solana Beach Mauritius/Belle Mare