Before booking a holiday, my husband and I generally research TA extensively and the positive reviews have generally been quite accurate. We have had few surprises, that is until we stayed at Sugar Beach.
We were told that this resort was once wonderful, but it sadly now shows no signs of the splendour that it apparently once held.
Our family vacation at this resort was horrid on so many levels, that it pains me to attempt to summarise the salient points. From the moment we checked in it was a comedy of errors.
Check in was unfriendly, we arrived with two young children, a 2 year old and a 4month old and were told to take a seat in the sweltering reception area. Welcome drinks took a frustratingly long time to arrive. When we were eventually led to our room, our children’s (who were now fast asleep) cots were not made up. When asked why, we were told it would be done “soon”. The lady who checked us in rambled through the formalities as quickly as she could, most of which was unclear and difficult to understand. My daughter awoke during this time, and she was still battling with the flu. She cried as she did not have a cot to sleep in and in her distress vomited from fatigue, heat and illness. The lady checking us in looked on in stunned silence and enquired if we needed a nurse.
The housekeeper supervisor then arrived to make up the cots and seemed surprised that we were travelling with children, according to him he was not informed that cots were required.
I enquired for food for my sick child, and was told that nothing was open, we would either have to wait until dinner, which was still a few hours away, or we could “possibly” get something at Tides, but they would not bring it to our room. We would have to carry our sick child to the restaurant. There were no room service menus in the room and we had to call for them to be sent to our room.
The room itself was tired and dated. The bed was hard, pillows lumpy. The bathroom was dirty, the sinks did not hold water, making washing and sterilizing of babies bottles very difficult. The shower was in the bath, there were no non slip mats for the inside of the bath, hence shower time for my two year old became an exercise in contortion, trying to hold her steady in the bath.
Then there was the issue of ants in the room. There seemed to an infestation of them, getting into my 4 month old’s bottles and eventually into 2 year old’s antibiotics which had to be thrown out.
We reported the issues to the Executive Housekeeper, Damian, who apologised profusely, gave us a few freebies, and resolved one minor issue of a broken cupboard. The rest remained unaddressed.
The food was appalling at the main buffet. Breakfast and dinner was dreadful on so many levels. The hotel was at 100% occupancy and long queues for food in the large dining hall felt all too familiar, like days at boarding school in the canteen.
Flies invaded breakfast and tables left unattended with food lying around did not help. We resorted to only eating yogurt that came in a sealed container as we started to question the hygiene of the food at the buffet.
Service at the main restaurant was shocking. On more than one occasion, I was dismissed with a wave of the hand and was told they were busy when requesting something.
But surprisingly, in the midst of the madness, our oasis was Tides restaurant which turned out great food and wonderful service, particularly by our waiter Rama. The Sun Kids Club was great, Lisby and Nathalie were very professional and made my daughters time there very memorable.
We eventually had enough when we experienced 2 consecutive nights of loud noises coming from the room above us. The noises started from around 11pm and continued until around 2am. It woke up my children and resulted in sleepless nights for all. We reported the issue on both occasions to the night staff but it persisted. Eventually the night duty manager decided to call us at 1am to “discuss’ the issue over the phone while we were trying to calm down our crying children.
After a long and difficult year, all we wanted to do was relax. But our brief stay at Sugar Beach was so stressful that we might as well have never left home.
I am perplexed by how Sugar Beach can market themselves as a 5 star establishment.
We eventually met with Vincent from management and asked to be transferred to Long Beach, a resort we stayed at previously and which is a true 5 star experience. I will not even dare attempt to compare these two resorts, Long Beach is in such a different category altogether.
Management was notably absent when we checked out and they even had the audacity to make us pay for our own transfer.
We did not bother with this fight, we were simply too exhausted and jaded by our experience, we simply wanted out. When we got to Long Beach, we met another family who had also asked to be transferred from Sugar Beach. They had a very similar experience to us.
Long Beach was amazing and thankfully, the rest of our holiday was wonderful. See my full review on Long Beach.
As for Sugar Beach, I sincerely suggest that you avoid it altogether. There are far better resorts on the island.
The Daya Family
- Official Description (provided by the hotel):
- At the heart of 12 acres of tropical gardens, the luxurious Sugar Beach Resort extends along a vast white sandy beach bordered by the sparkling turquoise waters of the Indian Ocean. An idyllic setting surrounded by lush greenery and open spaces, this cool Mauritian Resort displays a colonial style blended with contemporary architecture. The restaurants, beachfront and inventive gourmet kitchens complete this romantic setting which is ideal for a honeymoon or a dream wedding in tropical paradise. Sugar Beach also offers a unique concept with the Aura Spa & Hammam Fitness Centre, unique in Mauritius. The unrivalled comfort, well planned layout and diversity of land and water activities make this resort a perfect holiday destination for families and honeymooners alike. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Holiday Gems, Booking.com, Southall Travel, Hotels.com, Expedia and Agoda so you can book your Sugar Beach Golf & Spa Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sugar Beach Hotel Flic En Flac
- Sugar Beach Mauritius
- Hotel Sugar Beach
- Sugar Beach Resort Mauritius
- Sugar Beach Golf & Spa Resort Mauritius/Flic En Flac