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“Disappointing, not a 5 star resort!” 2 of 5 bubbles
Review of Sugar Beach Golf & Spa Resort

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Sugar Beach Golf & Spa Resort
Ranked #4 of 17 Hotels in Flic En Flac
Certificate of Excellence
Johannesburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Disappointing, not a 5 star resort!”
2 of 5 bubbles Reviewed 25 February 2013

Before booking a holiday, my husband and I generally research TA extensively and the positive reviews have generally been quite accurate. We have had few surprises, that is until we stayed at Sugar Beach.
We were told that this resort was once wonderful, but it sadly now shows no signs of the splendour that it apparently once held.

Our family vacation at this resort was horrid on so many levels, that it pains me to attempt to summarise the salient points. From the moment we checked in it was a comedy of errors.
Check in was unfriendly, we arrived with two young children, a 2 year old and a 4month old and were told to take a seat in the sweltering reception area. Welcome drinks took a frustratingly long time to arrive. When we were eventually led to our room, our children’s (who were now fast asleep) cots were not made up. When asked why, we were told it would be done “soon”. The lady who checked us in rambled through the formalities as quickly as she could, most of which was unclear and difficult to understand. My daughter awoke during this time, and she was still battling with the flu. She cried as she did not have a cot to sleep in and in her distress vomited from fatigue, heat and illness. The lady checking us in looked on in stunned silence and enquired if we needed a nurse.
The housekeeper supervisor then arrived to make up the cots and seemed surprised that we were travelling with children, according to him he was not informed that cots were required.

I enquired for food for my sick child, and was told that nothing was open, we would either have to wait until dinner, which was still a few hours away, or we could “possibly” get something at Tides, but they would not bring it to our room. We would have to carry our sick child to the restaurant. There were no room service menus in the room and we had to call for them to be sent to our room.

The room itself was tired and dated. The bed was hard, pillows lumpy. The bathroom was dirty, the sinks did not hold water, making washing and sterilizing of babies bottles very difficult. The shower was in the bath, there were no non slip mats for the inside of the bath, hence shower time for my two year old became an exercise in contortion, trying to hold her steady in the bath.

Then there was the issue of ants in the room. There seemed to an infestation of them, getting into my 4 month old’s bottles and eventually into 2 year old’s antibiotics which had to be thrown out.

We reported the issues to the Executive Housekeeper, Damian, who apologised profusely, gave us a few freebies, and resolved one minor issue of a broken cupboard. The rest remained unaddressed.

The food was appalling at the main buffet. Breakfast and dinner was dreadful on so many levels. The hotel was at 100% occupancy and long queues for food in the large dining hall felt all too familiar, like days at boarding school in the canteen.
Flies invaded breakfast and tables left unattended with food lying around did not help. We resorted to only eating yogurt that came in a sealed container as we started to question the hygiene of the food at the buffet.
Service at the main restaurant was shocking. On more than one occasion, I was dismissed with a wave of the hand and was told they were busy when requesting something.

But surprisingly, in the midst of the madness, our oasis was Tides restaurant which turned out great food and wonderful service, particularly by our waiter Rama. The Sun Kids Club was great, Lisby and Nathalie were very professional and made my daughters time there very memorable.

We eventually had enough when we experienced 2 consecutive nights of loud noises coming from the room above us. The noises started from around 11pm and continued until around 2am. It woke up my children and resulted in sleepless nights for all. We reported the issue on both occasions to the night staff but it persisted. Eventually the night duty manager decided to call us at 1am to “discuss’ the issue over the phone while we were trying to calm down our crying children.

After a long and difficult year, all we wanted to do was relax. But our brief stay at Sugar Beach was so stressful that we might as well have never left home.
I am perplexed by how Sugar Beach can market themselves as a 5 star establishment.

We eventually met with Vincent from management and asked to be transferred to Long Beach, a resort we stayed at previously and which is a true 5 star experience. I will not even dare attempt to compare these two resorts, Long Beach is in such a different category altogether.

Management was notably absent when we checked out and they even had the audacity to make us pay for our own transfer.

We did not bother with this fight, we were simply too exhausted and jaded by our experience, we simply wanted out. When we got to Long Beach, we met another family who had also asked to be transferred from Sugar Beach. They had a very similar experience to us.

Long Beach was amazing and thankfully, the rest of our holiday was wonderful. See my full review on Long Beach.
As for Sugar Beach, I sincerely suggest that you avoid it altogether. There are far better resorts on the island.
The Daya Family

  • Stayed February 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
18 Thank sharita_daya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (514)
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 February 2013

This resort was recommended by Virgin Holidays, we did not know anything about the country or the resort. What a surprise it was to have found a gem to come and relax in. Not enough can be said about the location, surroundings, accommodation, food or the staff. The title says it all. Private beach with calm and warm Indian Ocean waters creating tranquil settings with tall palm trees and beautifully kept lawns. Accommodation is spacious, clean and comfortable. Large selection of food is provided for breakfast and dinner. Every member of staff from cleaner to gardener to waiter to management cannot seem to do enough for the guests. Overall a truly wonderful experience.

  • Stayed February 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mujijaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Elizabeth
Level Contributor
87 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 16 February 2013

Being a 5 star hotel, we expected to have the very best, but sadly it only felt like 4 star. Stayed here 2 nights and it was something different. The food and drinks was superb. The room was average. Pools and outdoor facilities good, but expected more. Sun kids club was excellent.

  • Stayed January 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Centrino583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 16 February 2013

I spent the weekend at Sugar Beach in September 2012 with my family and it was a mixed feeling experience. The hotel grounds are beautiful with a nice swimming pool. The rooms are very nicely decorated and feels restful. The breakfast is plentiful and tasty. Although there is a wide choice for the dinner buffet, the food was not very tasty. Major problem was that the water supply in the bathroom was very poor and we could hardly have a proper shower - the water was very thin and was either boiling hot or cold. When I spoke to reception about the water supply, I was informed that they have a water problem at the moment and no solution or alternative room was proposed. The spa was nice and a good place to relax. The hotel is reasonably priced compared to some other very pricey hotels in Mauritius but the service and little problems (water supply for us) does not make the stay at the hotel a wonderful experience..

Room Tip: Enquire about the water supply in the bathroom when you are allocated a room
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  • Stayed September 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank YayShub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mtius
Level Contributor
121 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 15 February 2013

If you are looking for a really relaxing hotel where the colonial (creole) architecture prevails, then this is it. I would recommend the visitor to face the Manor at night. It is really a light scenery.

However the standard rooms are showing signs of ageing with dented furniture, leaking taps and clogged bathtub. But the buffet is really good and it is really value for money.
One advice for those who stay for long. Get a visit behind the scene to understand how things work to give us that service.

Room Tip: Avoid room 530, the bathroom lock is faulty and the tap leaks
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  • Stayed February 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jack C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 13 February 2013

We transferred to this hotel from the other side of the island as we were not happy with the original hotel we paid for. On arrival we were greeted with a lovely cold drink (which after arguing with virgin for over 8 hours at our original hotel and having to pay for an upgrade when Virgin were in the wrong) was welcomed with open arms! During our 11 day stay, we couldn't fault sugar beach in anyway, our room was clean with a beautiful view of the beach and sea, the food was great and we found it a welxome change to be able to book and dine in at the other restaurants apart from the main buffet. We found the staff couldn't do enough for us and plenty of trips were available to go on.
After the first day of our honeymoon being ruined by virgin holidays, sugar beach saved the day and made our honeymoon memorable for all the right reasons :))

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alison1M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 February 2013

This is our first experience or Mauritius and one of the most memorable holidays. We could not fault it and had a wonderful relaxing and delightful holiday at Sugar Beach. All the staff were helpful, kind and friendly and nothing was too much trouble.

We particularly enjoyed the wide range of dining options available across Sugar Beach and La Pirogue and felt this added to the enjoyment if only to decide where we would have evening cocktails. Food was without fault, full of variety and would equal fine dining restaurants elsewhere. We had a room near the small pool (as opposed to the main pool) and it was perfect although nowhere was far away but there was a variety of activities that would suit all.

We would have no hesitation and fully recommend the all inclusive option - it was easier and allowed us to just enjoy the resort to its full extent and we sampled all restaurants throughout the stay. Am surprised at any negative comments - it was all very straightforward and if in doubt, there was always someone who could assist. My only recommendation to anyone considering travelling is to purchase some reef shoes as these were essential in the sea but could be bought locally if required.

Enjoy!

Room Tip: All were perfect - if wanting a completely quiet holiday ask for one away from main restaurant but e...
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  • Stayed January 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sugar Beach Golf & Spa Resort

Property: Sugar Beach Golf & Spa Resort
Address: Wolmar, Flic En Flac, Mauritius 90521
Phone Number:
Region: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Flic En Flac
#2 Family Hotel in Flic En Flac
#4 On the Beach Hotel in Flic En Flac
#4 Luxury Hotel in Flic En Flac
#4 Spa Hotel in Flic En Flac
#4 Romantic Hotel in Flic En Flac
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sugar Beach Golf & Spa Resort 5*
Number of rooms: 258
Official Description (provided by the hotel):
At the heart of 12 acres of tropical gardens, the luxurious Sugar Beach Resort extends along a vast white sandy beach bordered by the sparkling turquoise waters of the Indian Ocean. An idyllic setting surrounded by lush greenery and open spaces, this cool Mauritian Resort displays a colonial style blended with contemporary architecture. The restaurants, beachfront and inventive gourmet kitchens complete this romantic setting which is ideal for a honeymoon or a dream wedding in tropical paradise. Sugar Beach also offers a unique concept with the Aura Spa & Hammam Fitness Centre, unique in Mauritius. The unrivalled comfort, well planned layout and diversity of land and water activities make this resort a perfect holiday destination for families and honeymooners alike. ... more   less 
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Also Known As:
Sugar Beach Hotel Flic En Flac
Sugar Beach Mauritius
Hotel Sugar Beach
Sugar Beach Resort Mauritius
Sugar Beach Golf & Spa Resort Mauritius/Flic En Flac

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