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“Nice place and wonderful people.”

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Sugar Beach Golf & Spa Resort
Ranked #4 of 18 Hotels in Flic En Flac
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice place and wonderful people.”
Reviewed 31 May 2014

Had a wonderful time and very friendly people and will recommend to anyone. The location is very good and choice of food and wine excellent. The swimming pool and good other sport facilities. The management very helpful. The kid club facility excellent.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank milimeera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Sugar Beach Golf & Spa Resort, responded to this review, 3 June 2014
Dear Guests

Great to read that you and the family have enjoyed the resort so much. We do pride ourselves in having excellent kids facilities with our Sun Kids Club and hope you will return sometime soon.

Kind regards

Andrew Slome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Abbots Langley, United Kingdom
Level 5 Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 31 May 2014

We went to the Sugar Beach Hotel in March 14 and had a brilliant time there. The staff were helpful and friendly, especially Soobis in the Mon Plaisir restaurant.
We preferred the Citronella over Tides, but all three restaurants as well as the ones from La Pirogue were very good and there was enough choice on the menu for 10 days.
We were originally put into a standard room in the North villas which had a lovely view out over the garden and sea; but unfortunately in the evening it was a little noisy due to the entertainment at Tides (I am a very light sleeper).
We were moved to the South villas which worked out well for us. Having read through previous reviews, I agree that the standard rooms on the first floor give you more privacy and better views.
Even without Wifi access in the room, there are enough hot spots around the resort.
We preferred the beach in front of the Sugar Beach hotel, however the sea in front of La Pirogue was better for swimming and snorkelling (nicer corals and less weeds).
There are really only two slight negatives, one being that the bathrooms could do with some modernisation and better maintenance.
The second issue being the request of “Guests are asked to dress for dinner; gentlemen are required to wear long trousers and a shirt with a collar.” This is mentioned on the website and was one of the first things we were told on arrival, however it is not enforced. We packed accordingly, bringing suitable clothes just to realise that there were many gentlemen who ignored it and nobody said a word. Either enforce it by asking the guests to wear suitable clothing or provide shirts with a collar at the restaurant for those “who forgot” or do not have the requirement at all.
Overall we certainly recommend this hotel and would go back.

Room Tip: Rooms in the South villas away from the airconditioning units. Standard rooms are in our opinion fin...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LOCIRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Sugar Beach Golf & Spa Resort, responded to this review, 2 June 2014
Dear Guest

I was so pleased to read how much you have enjoyed your stay with us and that in particular the food in all the restaurants was to your liking. Soobis is indeed and excellent member of the team and in fact was recognised for his outstanding performance last year by winning a trip abroad.
We are currnently in the process of placing individual Wi Fi access points in all our rooms so as to improve the connectivity. At the same time the download speed is also being increased.
Our dress code in the evenings remains one driven by guest preferences and feedback and I will do my best to ensure that restaurant management and staff are briefed to ensure that it is more rigidly respected.
It will be a pleaure to welcome you once again to the resort and would be more than happy to assit you with any preferences or information you may require for a future booking. I can be reached by email through info.sbr@sugarbeachresort.mu

Kind regards

Andrew Slome
General Manager
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Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 May 2014 via mobile

We stayed at sugar beach for 2 weeks. The hotel, staff and location are all amazing. The only problem was the all inclusive....it's not. You have to constantly check the drinks and food menu to check what is included. This is belittling and you end up eating the same meals on quite a few occasions. This is not the hotels fault but Thompsons, who do not advise this in their brochure. The food and drink is all good quality and the staff are amazing. It has the most amazing beach and the sea is always welcoming and shallow. I suggest getting swim shoes as the coral can come sharp. I also suggest going to the horse racing in port Louis. It cost 68p on the bus and £3.50 to get in the stand, a great day out. Other than the south of the island the rest of Mauritius is pretty bland. Feels more like Slumdog millionaire than a luxury island, we loved it but don't expect luxury outside the hotel.

A big thanks to all the staff, specifically Fazley at Tides and the staff of the coconut bar at la pirouge. We had a great anniversary and are missing our time their already.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank theTodds09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Sugar Beach Golf & Spa Resort, responded to this review, 5 June 2014
Dear Guest

I was so pleased to read that you found the resort amazing and that you have enjoyed your stay with us. It is also pleasing to read that our staff have taken good care of you and will certainly share your feedback with them, in particular Fazley at Tides. They will certainly be motivated by you positive remarks. Thank you also for your feedback on the All-Inclusive. I am constantly in touch with Thomsons and will let them have your comments about how they present our All-Inclusive in their brochure.

It will be a pleasure to have you back to celebrate another anniversary with us and can be contacted on info.sbr@sugarbeachresort.mu for any information or assistance you may require. Hope to see you again.

Best regards from Mauritius

Andrew Slome
General Manager
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Johannesburg, South Africa
Level 4 Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 May 2014

I chose this hotel to celebrate an anniversary and my wife and I had the most wonderful weeks break in a long time.
From arriving to our departure we were treated like royalty and from what I noticed all the guests were treated equally.
The cuisine was of 5 star quality the service equally good and the attention to detail was out of this world.
I would recommend Sugar Beach Hotel Resort without any reservation.
Will be back.
Renzo & Simone

Room Tip: On the beach south side if possible.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renziboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Sugar Beach Golf & Spa Resort, responded to this review, 30 May 2014
Dear Renzo and Simone

It was indeed a pleasure to host you for your recent anniversary celebrated at Sugar Beach and am delighted to read how much you have enjoyed your stay with us. We do have a number of suggestions for special occasions and celebrations and it would be a pleasure for us to welcome you back sometime soon. For further information or suggestions please feel free to contact me on info.sbr@sugarbeachresort.mu

Kind regards

Andrew Slome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beau Bassin - Rose Hill
Level 4 Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 26 May 2014

We have been to Sugar Beach a number of times and it was very good this time as well. Very good food, great service, good entertainment...I enjoyed the zumba and aquagym class as well. Only hiccup is that to enjoy the hammam, one must pay a fee. This is not the usual practice in the hotels of same standard in Mauritius...

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeleneAhPong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew S, General Manager at Sugar Beach Golf & Spa Resort, responded to this review, 28 May 2014
Dear Mrs Ah Pong

I was so pleased to read that you have once again enjoyed your stay with us. I was sorry however that you found the nominal fee for the Hammam unusual but must point out that this does include the special black soap required to enjoy the hammam experience fully. It will be our pleasure to welcome you back again to the resort sometime soon.

Kind regards
Andrew Slome
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 May 2014

This was our first trip to Mauritius and it didn't disappoint.
The Hotel is in a lovely location and the beach is sublime. There is so much on offer at the Hotel in terms of watersports and things to do. We ate mostly at the main hotel restaurant which is a buffet. This may put off some people but frankly they had a huge variety of things to eat for Breakfast and Dinner and the food was always delicious! I would also recommend both Tides bar and Citronella as places to eat as they both have wonderful views and great food!

However if you are going all inclusive with your respective travel company be aware that all inclusive does not mean what you think!! Also the Hotel has a variety of different drinks, meals and other things that are part of the all inclusive package its not as extensive as you think! Nevertheless there was enough to sate the appetite of two 23 year olds so really it wasn't much of an issue. It was more to do with the Holiday provider miss selling the holiday rather than the Hotel's fault.

I would recommend you take some sort of repellent as they bugs do bite at night but apart from that the staff were always kind and courteous, the food was excellent and there was always something to do if you wished. Not limited to Windsurfing, sailing, paddle boarding, kayaking etc!
Would definitely go again but not with Thomson!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ed C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kavita H, E-Commerce at Sugar Beach Golf & Spa Resort, responded to this review, 27 May 2014
Dear Guest,

We would like to thank you for leaving us a feedback on your recent stay at our hotel and assure you that we took note of your suggestions.

We are glad to read that you had an awesome time at Sugar Beach and you enjoyed mostly our restaurants specialties. The hotel indeed offers a variety of free and payable sea and land activities such as Catamaran cruises; Dolphin swimming, Diving courses…

The Sugar Beach team will be delighted to welcome you again and make you discover more of the facilities it has.

Respectfully yours

The Sugar Beach Team
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Lewes, United Kingdom
Level 6 Contributor
221 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 22 May 2014 via mobile

Stayed for a week at this beautiful hotel. Great welcome and superb service from all staff, although could be a little slow at lunch time, but hey enjoy their laid back lifestyle, after all you are on holiday! Food was very good at buffet - don't have what you don't like. The food in the main restaurants was superb, some of the best I've ever had. Rooms could do with a bit of an update, problems with air con but staff fixed it quickly. Wifi not available in our room but available in public areas. Beach is lovely with beautiful rooms. My grow up daughter and I also used the local bus to the capital and it was fun, nice to see how the locals live and the area beyond the hotel. Did a boat trip too, didn't see dolphins but had a lovely day at a beach with barbecue and snorkelled on the coral reef. Evening entertainment was also very good. Might take hubby next time! xx

Stayed April 2014
Helpful?
2 Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kavita H, E-Commerce at Sugar Beach Golf & Spa Resort, responded to this review, 27 May 2014
Dear Liz H,

We would like to express our sincere gratitude for leaving a nice feedback on Trip Advisor. We are pleased to learn that the local experiences you had were fun to you. As you have mentioned Sugar Beach offers many facilities for you to enjoy a nice holiday and we are glad to see that you had the utmost of it. We have Wifi free in the public areas and premium access at a charge in the rooms. It is really sad that you could not use this facility during your stay.
Our concerned team members have taken good note of the highlighted points and are glad to see that you enjoyed their hospitality and services.

Thank you again for your feedback and we remain available on: info.SBR@sugarbeachresort.mu for any queries concerning your next holidays at Sugar Beach.

Respectfully yours

The Sugar Beach Team
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Additional Information about Sugar Beach Golf & Spa Resort

Property: Sugar Beach Golf & Spa Resort
Address: Wolmar, Flic En Flac, Mauritius 90521
Phone Number:
Region: Mauritius > Riviere Noire District > Flic En Flac
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Flic En Flac
#2 Family Hotel in Flic En Flac
#4 Luxury Hotel in Flic En Flac
#4 Spa Hotel in Flic En Flac
#4 Romantic Hotel in Flic En Flac
#4 On the Beach Hotel in Flic En Flac
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Sugar Beach Golf & Spa Resort 5*
Number of rooms: 258
Official Description (provided by the hotel):
At the heart of 12 acres of tropical gardens, the luxurious Sugar Beach Resort extends along a vast white sandy beach bordered by the sparkling turquoise waters of the Indian Ocean. An idyllic setting surrounded by lush greenery and open spaces, this cool Mauritian Resort displays a colonial style blended with contemporary architecture. The restaurants, beachfront and inventive gourmet kitchens complete this romantic setting which is ideal for a honeymoon or a dream wedding in tropical paradise. Sugar Beach also offers a unique concept with the Aura Spa & Hammam Fitness Centre, unique in Mauritius. The unrivalled comfort, well planned layout and diversity of land and water activities make this resort a perfect holiday destination for families and honeymooners alike. ... more   less 
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Also Known As:
Sugar Beach Hotel Flic En Flac
Sugar Beach Mauritius
Hotel Sugar Beach
Sugar Beach Resort Mauritius
Sugar Beach Golf & Spa Resort Mauritius/Flic En Flac

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