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“ABSOLUTELY TERRIBLE”
Review of Recif Attitude

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Recif Attitude
Certificate of Excellence
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“ABSOLUTELY TERRIBLE”
Reviewed 12 June 2012

Our taxi driver on the way back to the airport summarised it well when he asked us if we enjoyed our stay and we responded with a polite "no not really" his response was... "everyone knows you should not stay at Le Recif". (If only we had know that before...)
My husband booked a week long all inclusive package at the Recif Attitude for our honeymoon. Having been to Mauritius before, I was looking forward to a week of water sports, lovely meals and being pampered, our experience was however not at all what we expected.
Our room was not clean and the toilet and shower doors were broken and our shower drain was blocked. After several complaints the toilet door was fixed, but the shower door and blocked drain was never fixed. There were stray dogs and cats living on the premises (there was a stray cat next to my plate of food on the table in the dining room one morning when I got back from fetching coffee during breakfast) and one night on my way to our room I saw a rat run accross our patio.
We were on the all inclusive package but our mini bar were often not refilled and neither was the tea and coffee sachets in our room. When we phoned reception requesting a refill of the coffee supplies in our room (which at that stage had not been refilled for 2 consecutive days), we were told that there is no room service in this hotel and that we are only allowed one sachet of coffee per day. Dirty glasses and cups were never removed from the room, on some days the cleaner did wash these in our basin and then put them in the cupboard.
The food was of very poor quality and for most of the meals the only options available were curries which was nice to try for 1 or 2 meals, but definitely not for every meal. Fresh fruit and veg was not really available even though it was mango season and you could see mangoes falling from the trees all over the place. There is no room service and if you miss a meal (like we did the first morning when we slept in a bit), you have to wait until the restaurant opens for the next meal time before you can get any food.
I tried twice to exchange our beach towels for clean ones and were told both times that they did not have any and that I should try again the next day.
The hotel is set on a beach with coral reefs, but unfortunately a cyclone passed close to the island the day before we arrived and due to that the watersports were closed until the Thursday afternoon (this was not communicated to us, we went down to the boat house on many occassions just to find that there is no one and when I phoned reception to enquire about it, they said, try again tomorrow). The swimming area is very rocky and was quite dangerous until the Thursday/ Friday.
Comparing this hotel with the other Mauritius hotels I have stayed in, or with the mediteranean cruise we did last year, it was just such a dissapointment.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Hanlie_Bester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotels_attitude, General Manager at Recif Attitude, responded to this review, 18 June 2012
Dear Mrs Bester,

It is always with great disappointment that we read negative comments on our property and we regret that you did not enjoy your Mauritian week with us.

We note that your review is being posted after 4 months (you stayed at the hotel in February 2012) and rest assure that we have taken good note on your comments about the service you have experienced.

I would nevertheless like to bring some precisions.

Beach towels are changed every day at the reception between 08h00 and 10h30 and even guests asking out of this timing, we would assure the service.

Breakfast is served between 07h30 and 10h00 but we have always tried to be flexible with “late comers” and serve a minimum of breakfast (tea, coffee, fruits, pastry etc.) out of the hours.
We do have often guests who enjoy their “first sleep” after a long trip and who miss breakfast and we always organize something upon request until 11h00 even 11h30.

We would have been very happy to help on the food if you have requested it, confirming that we have regularly some meat (fish, chicken, pork etc.) on the grill during our buffet and we propose also some classical European dishes.

We do apologize for the dog and cat and would seize this opportunity to request our future guests not to feed the animals because despite our efforts into having an animal free hotel, the action of feeding is not always helping us.

I understand that the weather prevailing after a cyclone has not helped the comfort of your stay but we do pretend that Récif Attitude remains an excellent 3-star value for money property and may have been different from other hotels you have experienced in the past.

Yours sincerely,

Raymond Duvergé
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2012

The first word which pops up in my mind is really "AWESOME". I've never been to a place that beautiful, peaceful, full of happiness like the Récif Hotel: all the staff is gentle, smiling. The hotel manager, Mr. Raymond is so nice and friendly...this is so unusual.

Evening animation, food, facilities, etc. >> waouw ! :)

My wife and I were there for our 10th Wedding Anniversary. The Hotel organized a celebration with an officer by the beach. We had dinner on the beach...it was just... amazing.

I may sound like "too good to be true" but frankly, my words are everything but a lie.

Don't hesitate, go to the Récif, I'm telling you ! ;o)

Room Tip: 208 and 209 have not only a direct sea view but also, as it is higher (just 2 little stairs), there...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank sotracs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 May 2012

Recif is located on the North West of the Island, between Port Louis and Grand Bay. The weather on the west of the island is definitely much better than the east, which we found quite windy. I would recommend hiring a scooter at reception and using it to visit Grand Bay, makes for a really exciting day.

The management at Attitude really need to be commended on the way they value their guests. We were offered a free transfer to Recif from another Attitude resort because the management ( Kevin) identified that Recif was more suitable to us a couple looking for a quiet, relaxing atmosphere, literally on the beach.

The staff are amazing, every one of them go out of their way to be friendly and helpful. In particular, the manager Raymond, always walking around, attending to guests, but also the staff at the reception and restaurant like Cindy and Vimal.

My only suggestions for improvement is the bedding, which could do with better mattresses and the shower drainage, which didn't seem to have a gas trap. Also, be very careful of paying deposits to tour-vendors on the beach, some of them will not return!

I would definitely return to stay at Recif if possible in future.

Room Tip: The sea-view rooms are well worth paying a little extra for.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yusuf K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sidmouth
Level 5 Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 March 2012

The staff at this hotel are its best asset. Facilities are OK and the hotel is a lovely size at about 70 rooms. We had a de luxe sea view room which was worth the extra money with superb views from the balcony and possible to photograph great sunsets (weather (permitting). Beds are somewhat hard and could do with replacing with more modern mattresses, air conditioning in room worked very well. The bar and its staff were very good and the waiters very helpful. Lunches were very good and waiter served although if you stay there for more than a few days you get bored as it never changes. We stayed for 8 days. The evening meal is generally buffet style however it is best to eat early as although the food is in chaffing dishes there are no burners to keep the food warm. The quality of the cooking is OK but the basic ingredients is poor, especially the chicken and very unimaginative. If you do not like curry type dishes then you will be hard put to find something suitable although if pushed you can have a nice steak. Fish is overcooked and tasteless. Deserts were the high point with plenty of variety. I believe the problem is that the chef does not have an adequate budget to prepare good meals. The breakfasts are good with a choice of most things except no bacon. The toaster is a conveyor type but is set too low so for proper toast it needs to be put through 2-3 times. The management at this hotel really needs to up their game if they want to keep visitors coming. I feel that the staff are always trying to make up for the lack of food quality. As there are no restaurants close by there is not much choice without a significant taxi ride and most visitors appeared to be half board or fully inclusive.

Room Tip: De luxe sea view rooms are worth the extra
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  • Stayed March 2012, travelled as a couple
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    • Cleanliness
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Helpful?
2 Thank dzirker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 5 Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 March 2012

Hotels in Mauritius are hardly on the cheap side, so when I say good value, this hotel is still a fair amount of money when compared with other countries. but for Mauritius it is a great deal.

Let's start with the good. The hotel community space is stunning. Beautifully decorated and the bar is very comfortable (with some decent home made rums). The infinity pool is a stunner and the lounge chairs for enjoying the sun are relaxing. I particularly liked that they didn't pester me all day for drink orders while I tried to relax. Good towels included. Beach is decent and very quiet. We had half board (breakfast dinner). Breakfast was simple but great.

The Bad. Unfortunately, this place could hit a 5 rating for me by fixing a few troublesome areas. Wifi is an additional charge (which I hate) and is only available in the bar (which is even worse). The mattresses are about as firm as humanly possible while the pillows were lumpy. The rooms, while basic, were very pleasant and if the beds and pillows were fixed, it would be heavenly.

Dinner was also hit and miss. While the Indian and Mauritian food was outstanding, the Asian was poor.

Would be great if they had complementary bicycles to explore the area

Room Tip: Take a sea view and on second floor or else loungers will be looking in on you all day.
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  • Stayed March 2012, travelled as a couple
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Helpful?
3 Thank GrantMc1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lutterworth, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 February 2012

We went to the Recif as a couple with our eyes wide open, having read every single review posted prior to booking our trip, hence the rating of 'Excellent' based on it's 3 star rating.
I find it incredible what people complain about, even the ones that haven't even stayed at the Recif, which in fact is against the rules of Trip Advisor and should be removed.
Let me start with commenting on some of the issues that some previous visitors have had:
Rodents etc. - We did not see any rats or mice during our 2 week stay. Top tip is to keep your door closed as much as you can to keep any interested critters out. We did have a Gecko get in our room that the the cleaners removed for us. There are lots of these around the hotel and they are really no problem. We had lots of ants at one point, reception gave us some spray and all sorted, so no real problem.
Staff attitude: We found the staff to be friendly and helpful. Bearing in mind that we are English and the main clientel are French, we didn't feel we were treated any differently to anyone else. I think that the odd negative comment comes from the fact that there is a mix of young and old members of staff, with the younger ones learning the trade. Particular thanks to Arvesh Mohun (cheekie chappie), Stephanie from the Spa who was wonderful and gave excellent treatment and advice to both of us, the other ladies from the Spa who were always helpful and smiling and finally the Manager Raymond who was always around making sure everything was ok and even stopped to give us a lift back from the shop one day.
Food and drink : We went half board which was ideal for us. breakfast was varied and the evening meals alternated between buffet and service, just remember it is a 3 star hotel. We had a meal in the Ocean restaurant on our last night which was excellent, bit extra to pay but worth it. Drinks are reasonably priced. Wine by the bottle started from about £25, so my wife drunk it by the glass, although she wasn't too keen on what she was served.
Beach was ok, the lads from the beach will take you out snorkling etc.
Beach sellers: special thanks to Vicky and his wife Trishia who do wonderful barbeques. Also if you want any trips then book them with Vicky as you can trust him. You get other people selling bits and pieces who are ok. The Oyster man seemed to be about but everyone seemed wise to his little scam of ripping people off (avoid him like the plague). Top tip, do wear beach shoes when going in the water.
Getting around - We used the bus which was an experience (hold on tight), glad I didn't drive (make sure you are an experienced driver if you do), taxi's, haggle and you will get a better deal, we didn't use them much. Went to Port Louis which is a hectic place, preffered Grand Baie which was quieter and more civilised. Pre booked the Wild South West Trip through Thomas Cook which was expensive but good. Also went on boat trip to Gabriel Island (through wrong beach seller) was promised 90% chance of seeing Dolphins (more like 5% as the boat guys hadn't seen any for 2 weeks). Vicky is your man for trips, he knows what he is on about.
Big downer - Stray dogs. If you are animal lovers, like us, then this island is not for you, these dogs are not dangerous but there are many strays that run around free. We saw one being run over which wasn't a pleasant experience.
Please feel free to contact me if you have any questions.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank Martin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 January 2012

Upon arrival we were booked to room number 109, which is the most run-down room we have ever experienced. Even the travel agent representative whom we showed the room was shocked. Only after negotiating for 2 days with the management and the GM we were given an acceptable room.
The only nice thing to be said about this place is the design and lay out of the hotel. Everything else from service attitude to food quality, the beach and even the quality of the beds is way below standard.
Its a miracle to me how anyone could have enjoyed their stay. But it is probably hard to admid that after spending 12 hours on the plane and spending a substantial amount of money that the hotel was the wrong choice.
BTW the island is compared to SE-Asia not exciting at all. Most places in Thailand, Malaysia and Bali are much better especially form the service and food perspective.

Room Tip: upper level seaview
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Thomas32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Recif Attitude

Property: Recif Attitude
Address: Royal Road, Pointe Aux Piments, Mauritius
Region: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
#3 Family Hotel in Pointe Aux Piments
#3 Romantic Hotel in Pointe Aux Piments
#4 On the Beach Hotel in Pointe Aux Piments
#4 Spa Hotel in Pointe Aux Piments
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Recif Attitude 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Situated in the north west of Mauritius, Recif Attitude is a must if you want to go back to essentials, to recharge your batteries, to spend time together as a family or as a couple, to spend time with friends...Nestled in a white sandy creek overlooking a beautiful natural marine preserve, this "Adult Only" hotel is an invitation to farniente. Guests can spend hours chatting, sipping an exotic cocktail bare feet in the sand or in one of the cosy sitting corners... At sunset, the ideal spot to watch that enormous orange sun entering the sea slowly...Dressed in white and wood, Recif Attitude is a mix of comfort, vibrant Mauritian soul and boutique hotel spirit. The 70 room hotel with its cubical architecture, modern furniture and refined design, is decorated with taste. Warm welcome, caring and discreet staff, together with unique body care and facials of the Spa Attitude, without forgetting the seafood restaurant, contribute to the subtle luxury of this 3 star sup. ... more   less 
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Also Known As:
Le Recif Hotel Pointe Aux Piments
Le Recif Pointe Aux Piments
Recif Attitude Mauritius/Pointe Aux Piments

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