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“Beautiful Hotel & Garden”

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The Oberoi, Mauritius
Certificate of Excellence
Reviewed 26 October 2008

We have just returned from staying at The Oberoi. The rooms and gardens are beautiful and the beach and water sport facilities excellent. The rooms are large, well maintained and cleaned to a high standard.

I agree with the other review which stated that all the staff are clearly trained to say "hello" or "enjoy your day" but surely that is better then being grumpy. We found them to be helpful and friendly though a little inconsistent, however I would expect this in a small country like Mauritius-don't forget that one guest's meal in the dining room costs more than the monthly wage of most of the staff.

My main criticism of the staff would be centred on the General Manager who did not seem to be properly engaged with the guests. He needs to be a lot more visible: I would have expected him to make frequent visits to the restaurants, bar etc. and talk to people. Unfortunately apart from a cocktail evening and a dinner with a favoured guest he was pretty invisible.

The setting of the hotel is wonderful with a lovely bar facing the setting sun. Unfortunately the bar prices were so outrageously high that few people bothered to enjoy this whilst the ghastly, repetitive music was probably the final straw!

We were booked on half-board basis and enjoyed lovely meals in the restaurants. The chef was an ever present personality and ready to listen to comments. However the food prices were too high and some people on a B&B basis seemed unhappy-it is quite expensive to get to other places to eat as there is not a town nearby only other hotels. Definitely go half-board.

It is a lovely place for a honeymoon or a restful break. But it is a 12 hour flight from the UK and I am not sure it really beats the Caribbean.

The significant other says:
I agree with all the above. Major plus points the fabulous setting on lovely Indian ocean beach with mountain views, coral sands and gentle sea swimming. Gardens lush and lovingly tended. All so good that we weren't even tempted to try the spa - although other guests said the music was as bad as that in the bar!

On the staffing side the chef was always around and willing to talk and accommodating with any special requests. The food was at the "fine dining" end and generally excellent although sometimes a little overcomplicated.

The waiting was a bit hit and miss but one or two individuals were exceptionally and genuinely attentive which was much appreciated.

Beach and pool service was comprehensive but again delivery could be patchy.

My only real gripes were wine prices - basic champagne at £20 a glass! - and peanuts as nibbles in the bar, surely we should have been offered some decent canapes in the evening.

  • Stayed: October 2008
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1  Thank WSJEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,219 - 1,225 of 1,566 reviews

Reviewed 15 October 2008

We stayed at the Oberoi for the first week of our honeymoon. We had high hopes after reading so many good reviews on tripadvisor, but unfortunately we felt a bit let down. We've stayed at many 5 star hotels all over the world, and my wife and I are very easygoing but several issues left us feeling annoyed and frustrated.

Firstly the good points: the hotel grounds and reception are fantastic and very well maintained. The whole site is very clean and tidy. Our room was exceptionally clean (if a little smaller than we had expected). The bathroom was great, with a sunken bath and almost outdoor shower. The turn-down service was very good. The beaches were good, very clean and with very efficient service, bringing cold towels, water and fruit on demand.

The reception staff were efficient - they resolved a problem related to our travel agent quickly and effectively.

The gym and the spa were excellent - my wife reckons the oberoi facial was the best she's ever had.

Now, the things that were less good. The hotel obviously has a policy for the staff to smile and say hello to all the guests they meet. It was irritating to us both that even when we were together, my wife was always completely ignored by the staff - they would always say "Hello Sir" to me, and direct all conversation to me, even when she was asking the questions!

The main restaurant was also disappointing. We don't mind paying for good food and good service where we feel it is warranted. Although the food was of good quality, we felt the service fell short of the prices charged. I don't expect to have to ask twice for anything during a meal costing £100 a head. This lack of attention to detail was a consistent theme during our evening dining experiences. We had a meal at the nearby Le Meridian hotel and experienced better service and a cheaper meal.

The weather during the first few days was not brilliant (obviously not the hotel's fault). We decided to explore the island. The hotel's concierge outlined a series of car tours. They offered the same tour either with a new Toyota or new BMW for 90 or 250 euros respectively. When we decided to go for the 90 euro option, we were then subjected to a barrage of "hard sell" which culminated in the concierge asking what cars we drive at home, as if a trip in BMW would be some sort of special treat for us! Very patronising. They were also very reluctant to book us a table at any other hotel for dinner, and would not give me the phone numbers of any nearby 5 star hotels. I ended up getting these from the internet myself. Very poor. We also felt that as the weather was bad, the hotel could have been proactive and increased the number of activites (for example cookery classes or gym classes that were scheduled once a week) as most guests were holed up in their rooms.

We went on from the Oberoi to Le Touessrok, which was an amazing experience and truly a 5 star hotel. We felt that the Oberoi did not compare to Le Touessrok or any of the other 5 star hotels we have stayed in in other parts of the world. We wished that we had stayed at Le Touessrok for the whole trip as the location, food and service there were exceptional.

All in all, a bit of a let-down. We would definately go back to Mauritius, but we won't be staying here.

  • Stayed: September 2008, travelled as a couple
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10  Thank Samandali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2008

To echo the sentiments of the reviewer below, this place is absolutely stunning. It is more private and less "resorty" than Le Touessrok (for example). It lacks the convenience of the Le Touessrok in relation to food as it does not have the same half board package and the restuarant is expensive. However, it more than compensates with the amazing views, excellent service, great free watersports and beautiful grounds. The rooms are also excellent. Highly recommended, but perhaps only for a few days for the more cost conscious.

Stayed: October 2008
4  Thank Sebastian1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2008

We read a number of the reviews with great interest and its amazing what people complain about - ships on the horizon, hard sand, too many birds, not happy with the prices........You can't please all of the people all of the time!

Personally we had a fantastic stay at the Oberoi, the staff are lovely and friendly without being intrusive or false. We had a stunning villa overlooking the sea and we couldn't fault the house-keeping one bit. The grounds are simply beautiful and never without an army of gardeners tending them.

The breakfasts are lovely and you can easily last until the evening if you take full advantage! There's a good choice of fruit, cereal, yoghurts, fresh pastries, cooked dishes etc. etc. Dinner is in the same open air restaurant which is beautiful in the evening. We've eaten in plenty of michelin starred restaurants in France and the UK and whilst it might not be up to that standard everything we had was absolutely delicious and we had no complaints. I would say the average meal with wine is around £200. There is now another restaurant which is low key during the day and makes a great place to have a cocktail and watch the sun go down and then more typical of a good restaurant in the evening.

Private dining on the beach is wonderful and I would thouroughly recommend it. Private room dining was equally as good and a much cheaper option if you fancy having a lazy night in.

We got married at the resort and had a fantastic day they really couldn't do enough for us - we opted for to pay the extra and dine alone in the wine cellar which they filled with flowers and beautiful scented candles.

The bar is beautiful and any entertainment is very low key and doesn't last long so it won't disturb anyone. It's true it's a white coral sand beach, it's not huge but it is nice. We're not beach people and opted for days lounging by the Turtle Bay pool which is really quiet even at full occupancy. Cold water, towels, fruit and SPF 25 are all supplied fresh daily.

Gym is small but there's everything you could want whilst on holiday. Spa is beautiful we had a fantastic massage as a couple.

All in all it was a fantastic stay and we thought it was well worth what we paid for it. It's true the drinks are very expensive but there are ways of getting round it. The only downside for us was we didn't have good weather!

Would we go again - no, but that's no reflection on The Oberoi we just weren't blown away by Mauritius as an island there's much nicer places to visit. But we would visit another Oberoi hotel, it might not be the best value, or the most luxurious but in terms of a truly relaxing stay in beautiful surroundings it ticked all of the boxes.

If you're a beach person and want miles of powdery white soft sand try the Maldives.
If you're worried about things getting stolen use the safe that's provided.
If you're worried about prices either buy some duty free on the way in, go up to the local supermarket in Terre Rouge where you can buy wine & spirits very cheaply or opt for a cheaper place to stay!!
At the end of the day you won't find anywhere in the world where everything is absolutely perfect whatever you pay!

  • Stayed: September 2008
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4  Thank penelopepitstop083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2008

My daughter took me to the Oberoi as a birithday present.......... how wonderful is that. The Oberoi in Mauritius is really an amazing hotel. The place is super luxurious and the service is tremendous with people smiling and offering to help do almost anything. But......... and there is a big but ......... I think......... Mauritius is very expensive for the tourist and trying to leave the hotel and get about the island or into town to a restaurant will cost you a £35 taxi ride !! The hotel food is excellent but super expensive. At the pool restaurant £50 for a lunch of two salads, one soft drink and one local rum drink.......... in my book is just tooooooooooo much ! At the main restaurant for a dinner of one main course each and two glasses of sparking water £100. The hotel staff will tell you that the only way out of the hotel is by their own taxi or a tour (£100 per day).

The first day we arrived the weather was cloudy and rainy and I felt trapped. I was asking for a local driver and a car or car rental at a reasonable price. One car rental wanted about £30 per day for a small car.......... perfect, until they said they wanted me to sign a credit card voucher for £600 as a deposit..............errrrrrrrr NO I don't think so. Eventually though I found exactly what I was looking for a local driver Shaheel who was willing to take us out for anything up to 24 hours for £ 35........... he was superb, friendly, helpful and couldn't do enough to make our trip a happy and fun one. His email address is [--]

I also have to say the weather shaped up and became glorious, the birthday dinner at the hotel was superb (to hell with the cost ) and we saw alot of the island with three days out with Shaheel. I loved the rugged and less touristy southern part and the beach at Gris Gris is beautiful (but no swimming as the tides are strong). We rode horses on a plantation at Mon Choisy - really lovely place and brilliant well trained ex-race horses and visited some beautiful nature reserves on the Island, in partiuclar the bird sanctuary at Casela and Botanical gardens at Pamplemousse.

If you want a super luxurious hotel with incredible service this is a wonderful place. Eating, unless you have deep pockets, is a bit of a problem. We found that the in room dining (on the terrace of your room) is only about a quarter of the price of the restaurants and works really well. The Oberoi offers alot of free water sports and glass bottomed boat rides which is brilliant. The spa at the hotel is also beautiful and there are yoga, tai chi and meditations classes, as well as sauna and steam which are complimentary. The Tuesday evening star gazing with Baskar is really interesting and the wine tasting alot of fun - all complimentary. In general once we sorted out our food and transport thing we had a brilliant holiday.

  • Stayed: October 2008
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4  Thank Healthtouch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2008

This was my second visit to the Oberoi me and my wife first stayed there in October 2006 and we decided to return. The room the grounds and the general surroundings cant be faulted. We had a lot more problems this year especially with the food over the space of one week we had to send back 4 meals either cold, undercooked or in the case of a fish curry very chewy. They did make a fuss over this and immediately replaced our food but when you’re paying £75 a head for a 3 course meal so you should. what really spoilt it for us this week was we had taken a bottle of vodka and Baileys with us, on day 4 I noticed that the vodka had gone down substantially so we decided to mark the bottle before we went for Tea and sure enough there was possibly 2 doubles gone from the bottle, my wife also then noticed that someone had been stealing the occasional ciggarette. After complaining we were given a new bottle of vodka but to be fair it wasn’t about the Vodka it was the trust in the hotel and staff was gone. This hotel is not cheap at £500 a night so we felt totally let down. We had discussed returning again in the future but have now decided we won’t ever be going back to the Oberoi

  • Stayed: September 2008, travelled with family
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5  Thank waynz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2008

The Oberoi is a truly luxurious small hotel with probably the most professional yet friendly and super helpful staff that you are likely to encounter anywhere. We would have no hesitation in recommending this hotel for a Honeymoon destination. Its a real retreat from the outside world but at the same time you are made to feel special.

Although expensive the food is quiet simply excellent. We would recommend you choose to book half board if you intend to eat at the hotel most nights. There are no limitations on the choice of foods.

The restaurant staff all greet you by your name and the service and food is of the highest standard - easily comparable to the best London restaurants. You are encouraged to let the chef know in advance if you would like something special that is not on the menu. The breakfast at the Oberoi is fantastic.

The candle lit dinner on the beach was truly memorable.

While sun bathing at the pool iced water, fresh pineapple and cold towels are complimentary.

We wanted a holiday that was a total retreat and booked one of the spa packages. The spa itself is beautifully designed, totally tranquil and the staff are the best treatment from massage to facials to reflexology.

There are many free 'Wellness'' activities such as Tai Chi, meditation and yoga to name but a few..........


The evening entertainment is low key - i.e. beautiful piano music, Jazz singers etc - do not expect a disco or Karaoke.

We wanted to have a small intimate hotel that would make our honeymoon special - the maximum occupancy is approximately 150 and while we were there there were probably around 80 people yet there were no crowds and there were plenty of places to relax.
The rooms are extremely clean and designed so that the bathroom is half outside. They all have amazing baths to sink in plenty of room for two and large showers with a door to the outside. All the pavillion rooms are built so that no one is overlooked and each has a private veranda. We were worried about whether we should book a garden room or villa the pavillions are beuatiful.

I had read many reviews of this hotel and people had picked u the smalest thing to complain about, we have to say we could find nothing to complain or that was lacking, except a better DVD collection and a bit faster internet connection. We would also reccomend booking a day out with one of the beach sellers . The value was excellent , the catermeran trip is brilliant!!!

We are in fact waiting to go home as we write this but wanted to be sure that we left the very best comments as when I was doing the research for this holiday this site was what I used to try and see what the best hotel was to go to. It was a truly memorable experience for us.

Stayed: September 2008
2  Thank bailey9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Oberoi, Mauritius

Address: Baie Aux Tortues, Pointe Aux Piments, Mauritius
Phone Number:
Region: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Pointe Aux Piments
#1 On the Beach Hotel in Pointe Aux Piments
#1 Spa Hotel in Pointe Aux Piments
Price Range: £376 - £1,098 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Oberoi, Mauritius 5*
Number of rooms: 71
Reservation Options:
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Also Known As:
The Oberoi Mauritius Hotel Pointe Aux Piments
Oberoi Hotel Mauritius
Oberoi Mauritius
Oberoi Pointe Aux Piments
Pointe Aux Piments Oberoi
The Oberoi, Mauritius Pointe Aux Piments

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