We have just returned from staying at The Oberoi. The rooms and gardens are beautiful and the beach and water sport facilities excellent. The rooms are large, well maintained and cleaned to a high standard.
I agree with the other review which stated that all the staff are clearly trained to say "hello" or "enjoy your day" but surely that is better then being grumpy. We found them to be helpful and friendly though a little inconsistent, however I would expect this in a small country like Mauritius-don't forget that one guest's meal in the dining room costs more than the monthly wage of most of the staff.
My main criticism of the staff would be centred on the General Manager who did not seem to be properly engaged with the guests. He needs to be a lot more visible: I would have expected him to make frequent visits to the restaurants, bar etc. and talk to people. Unfortunately apart from a cocktail evening and a dinner with a favoured guest he was pretty invisible.
The setting of the hotel is wonderful with a lovely bar facing the setting sun. Unfortunately the bar prices were so outrageously high that few people bothered to enjoy this whilst the ghastly, repetitive music was probably the final straw!
We were booked on half-board basis and enjoyed lovely meals in the restaurants. The chef was an ever present personality and ready to listen to comments. However the food prices were too high and some people on a B&B basis seemed unhappy-it is quite expensive to get to other places to eat as there is not a town nearby only other hotels. Definitely go half-board.
It is a lovely place for a honeymoon or a restful break. But it is a 12 hour flight from the UK and I am not sure it really beats the Caribbean.
The significant other says:
I agree with all the above. Major plus points the fabulous setting on lovely Indian ocean beach with mountain views, coral sands and gentle sea swimming. Gardens lush and lovingly tended. All so good that we weren't even tempted to try the spa - although other guests said the music was as bad as that in the bar!
On the staffing side the chef was always around and willing to talk and accommodating with any special requests. The food was at the "fine dining" end and generally excellent although sometimes a little overcomplicated.
The waiting was a bit hit and miss but one or two individuals were exceptionally and genuinely attentive which was much appreciated.
Beach and pool service was comprehensive but again delivery could be patchy.
My only real gripes were wine prices - basic champagne at £20 a glass! - and peanuts as nibbles in the bar, surely we should have been offered some decent canapes in the evening.
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- Also Known As:
- The Oberoi Mauritius Hotel Pointe Aux Piments
- Oberoi Hotel Mauritius
- Oberoi Mauritius
- Oberoi Pointe Aux Piments
- Pointe Aux Piments Oberoi
- The Oberoi, Mauritius Pointe Aux Piments