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“Great Staff”

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Le Meridien Ile Maurice
Certificate of Excellence
Reviewed 6 July 2014

The staff at this Hotel are very friendly, helpful and attentive. They jump to your needs. Check-in is a bit tedious and time consuming but once that is done and over with, service quality changes totally. The view from the rooms are fantastic and if you are in the Premium Deluxe Ocean view rooms on the second floor, the sunset view is outstanding. Front desk manned by Nadia and the Duty manager, Mr. Ahamad are very helpful

Room Tip: Try to get a premium deluxe room on the second floor. the sunset view is outstanding
  • Stayed: July 2014, travelled with family
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Thank DeepakHiranandani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this reviewResponded 7 July 2014

Dear Deepakhiranandani,

Thank you for taking the time to share your personal experience from your recent stay at our Resort.

Judging from your comments, it gave us great pleasure to conclude that your stay was an enjoyable experience. We were delighted to read that our staff members met and exceeded your expectations especially Nadia and Ahmad. We thank you for your kind words and we will be very happy to convey your gratitude to them.

We hope we will have the opportunity to welcome you back at our shores.

Sincerely,
Le Meridien Ile Maurice

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1,079 - 1,085 of 3,069 reviews

Reviewed 4 July 2014

My friends and I travelled to Mauritius between the 17-23rd of June, we had a really nice time in the le meridian. The food at cumin was always good.
Just a few points I would like to mention
1) Your staff at the reception was a little curt felt she could have been more polite
2) 180 Degrees Breakfast variety could be slightly better

  • Stayed: June 2014, travelled with family
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1  Thank helloasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this reviewResponded 7 July 2014

Dear Helloasia,

Thank you for taking the time to record your personal experience from your recent stay at Le Meridien Ile Maurice.

Judging from your comments, it gave us great pleasure to conclude that your stay was an enjoyable experience. We were delighted to read that our staff members met and exceeded your expectations. We thank you for your kind words and we will be very happy to convey your gratitude to them.

We hope we will have the opportunity to welcome you back soon at the Le Meridien Ile Maurice.

Sincerely,
Le Meridien Ile Maurice

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Reviewed 3 July 2014

a very excellent hotel,the staff are very hard working and cannot do enough for there guests.lets start with the reception I was told that we couldn't check in until 3pm but that was fine turned up at 11.30 and was in our room by 12 so no problem at all.the main bar staffed by pretty,hades ,vik and the others who I am sorry I cant name them all is very well run,the papaya staffed by the excellent dillen and his comrades does you well,now onto the nirvana run by raja and vinesh a great venue also for very good service.the meals are great at nighttime and the snacks during the day are filling.the rooms are slightly dated but how long do you really want to spend in your room you are on holiday aren't you???get out in the sun!!now the negective side very rude indian and oriental guests who treat the staff like there servents there children run riot and turn up for an evening meal with towels wrapped around there shoulders or are wearing pyjamas not dress code for an evening meal.i would advise against the virgin ahoy catamaran trip as it is a waste of money.our experience of this hotel was very good only slightly spoiled by rude guests it was a shame to leave we had 10 wonderfull days between 18 june -28 june

  • Stayed: June 2014, travelled as a couple
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1  Thank saxon30303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Managerment at Le Meridien Ile Maurice, responded to this reviewResponded 4 July 2014

Dear Saxon30303,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback.

It was nice to hear your positive comments with regards to the services extended by our associates namely Raja, Vik and Vinesh. They work exceptionally hard to make every guest feel special. We will make sure to pass on the kind comments to the respective departments.

We have also taken note of your observations with regards to our team members and the dresscode in the main restaurant. Thank you for having brought these matters to our attention.

We hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice

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Reviewed 2 July 2014

Check-in took too long & then was taken to room 251 which was on the upper floor, not the 'ground floor with garden' I had booked. After a long wait whilst a ground floor room was prepared we were taken to room 125 on the ground floor, albeit without a garden. The website description would indicate a private garden, not the public garden of the hotel.

Bathroom - the toilet seat was cracked & nipped my skin. This was immediately replaced. The basin & shower did not drain quickly & we soon had bad drain smells. Maintenance came & attended but left the shower with dirty grit. Housekeeping were called & with a towel gathered up some of the grit but did not leave it in a clean state! I had to wash the area down before use. In general the tile joints were stained with mould growth, something that good housekeeping should keep on top of.

Broken lamp - this had clearly been broken for some time & a good housekeeper would be expected to report this to maintenance. The live wire had disconnected & was touching the metal part of the lamp body! Repair carried out but later i found that the wiring to the switch was loose causing the light to flicker. Lamp was then replaced, albeit with a poor cable grip!

Laundry Service - having checked the itemised costings it would have been far cheaper to have bought a brand new set of clothes than have the hotel launder them.

Private terrace - it took 2 calls to Reception before chairs were replaced after another guest had presumably 'borrowed' them.

Internet - we found it unusual to be charged for use (over 2 hours) in a four star hotel. In this day & age the internet is as essential as electricity & running water!

Tea/coffee making provision - there was plenty of space in the large room to have had a small shelf or table for this & not have it hidden away at the bottom of a sideboard where there was no electricity.

Checking-out; called twice for buggy to take luggage. Only one person able to check-out guests. Time taken 50 minutes!

The hotel appears to cater principally for the Indian community..

Good points- The bed was comfortable; breakfast choice good (but accompanying music inappropriate & too loud); beach & sea beautiful; staff all very friendly, although the Manager was not being truthful about the room included in my booking when approached.

Room Tip: Close to Reception could be noisy from evening entertainment
  • Stayed: June 2014, travelled with friends
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1  Thank MikeLeics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this reviewResponded 4 July 2014

Dear MikeLeics,

With regards to yourcomments concerning your recent stay at Le Meridien Ile Maurice, we would like to thank you for bringing your grievances to our attention. We would like to express our apologies for not having been able to meet your requests after your arrival at the hotel.

We are of course very disappointed to read your comments concerning the service received.

Thankyou for taking the time to share yout experience with us. The comments are valuable in helping us identify opportunities for improvement. In fact, input like this help us shape the ideal customer service experience for the future.

We do hope that you will return to us again in the future so that you can experience the Mauritian hospitality.

Sincerely,
Le Meridien Ile Maurice

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Reviewed 1 July 2014

I stayed in le meridian,sea view room for six days during the month of June
Place was cel lent.my room was huge with unhindered view of blue green sea.
We used to watch sunset everyday,sitting on the pristine clean beach
Property is very vast,u can take walk,they Hv free canoe ,cycling boat,etc
On beach only,u Hv facilities for water sport,chargeable
Food was cel lent,for Indian Hv separate buffet n very good spread of dishes
Staff was courteous,polite n very cooperative
I loved le meridian,made my stay in Maurice memorable

Room Tip: Always go all inclusive,breakfast nd dinner,there little room for excursion after six Public transp...
  • Stayed: June 2014, travelled as a couple
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Thank Sanjay26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this reviewResponded 2 July 2014

Dear Sanjay26,

Thank you for taking the time to record your personal experience from your recent stay at Le Meridien Ile Maurice.

Judging from your comments, it gave us great pleasure to conclude that your stay was an enjoyable experience. We were delighted to read that our staff members met and exceeded your expectations. We thank you for your kind words and we will be very happy to convey your gratitude to them.

We hope we will have the opportunity to welcome you back soon at the Le Meridien Ile Maurice.

Sincerely,
Le Meridien Ile Maurice

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Reviewed 1 July 2014

We stood 11 nights in this beautiful hotel in paradise. We had a very nice room 327 (family room). All the staff is really amazing. They are extremly attentive, friendly and helpful. The location is a bit remote, so a rental car, taxi or bus is needed for all activities. The hotel is very clean, pool and beach are great, the gym is ok for a holiday. Breakfast was always very good. The restaurants for lunch and dinner are ok but for full paying guests quite expensive. I recommend to ask for one of the half board or full board options during booking or check-in. We recommend this beautiful hotel and we will definitely come back.

  • Stayed: June 2014, travelled as a couple
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1  Thank Globetrotter5803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this reviewResponded 2 July 2014

Dear Globetrotter5803,

Thank you for taking the time to share your experience.

Your kind comments about the hotel and the employees are highly appreciated. Our aim is to provide our guests with memorable experiences and we are delighted to learn that we were able to leave a positive impression.

We all look forward to having another opportunity to welcome you.

Sincerely,
Le Meridien Ile Maurice

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Reviewed 30 June 2014

Property is very scenic but huge. 1.5kms end to end. Facilities for physically challenged like escalators / elevators can be helpful. Special thanks to Mr. Sebastian for readily obliging for buggy rides and to Mr. Pradeep for resolving matters at the restaurant serving Indian food.

  • Stayed: June 2014, travelled with friends
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Thank SSD911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this reviewResponded 1 July 2014

Dear SSD911,

Thank you for taking the time to record your personal experience from your recent stay at Le Meridien Ile Maurice.

We were pleased to learn that you enjoyed the services extended by our associates particlarly Sebastian and Pradeep.

We hope to welcome you back at your shores in a near future.

Thank you again for your feedback.

Sincerely,
Le Meridien Ile Maurice

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Additional Information about Le Meridien Ile Maurice

Address: Village Hall Lane, Pointe Aux Piments, Mauritius
Region: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Pointe Aux Piments
#4 Romantic Hotel in Pointe Aux Piments
#4 Family Hotel in Pointe Aux Piments
#5 On the Beach Hotel in Pointe Aux Piments
#5 Spa Hotel in Pointe Aux Piments
Price Range: £147 - £363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Meridien Ile Maurice 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Le Meridien Ile Maurice Hotel Pointe Aux Piments
Meridien Ile Maurice
Le Meridien Mauritius
Le Meridien Pointe Aux Piments
Le Meridien Ile Maurice Mauritius/Pointe Aux Piments
Pointe Aux Piments Le Meridien
Ile Le Maurice Meridien

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