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“AMAZING HOTEL, STAFF AND FOOD” 5 of 5 bubbles
Review of Le Meridien Ile Maurice

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Le Meridien Ile Maurice
A TripAdvisor Member
“AMAZING HOTEL, STAFF AND FOOD”
5 of 5 bubbles Reviewed 11 August 2014

We stayed here the 7th July 2014 for 12 days with my husband and my 3.5 yr old. The hotel is in a great location, the beach is supperb, the staff and food are out of this world. Everybody went the extra mile to make our stay very enjoyable.
Our daughter was treated like a princess. Yes the rooms are slightly tired, but they are clean and they are huge. We stayed in 315 which had amazing uninterupted views of the beach. The turn down service at night, with chocolates and clean towels was a treat. We had fruit bowls, wine, champayne, chocolates left in our room during our stay. We were treated to an amazing meal at shells.
We would like to thank firstly lovely Jo in the Beach Hut who was so very sweet to Katie, Chris and Sylvester in the boat house who gave Katie a flower every morning, Sachin who supplied the most amazing service we have ever had, he really is a great asset to your hotel, Krishna (chef) who made the amazing croissants and who was very attentative to Katie, Dillien who was very thoughtful and kept us topped up with our drinks at the pool bar, nothing was too much trouble for him, and ‘the young chef’ in La Freya who went the extra mile in providing us with a special meal of white tuna, which was delicious.
We are hopefully coming back next year.
Anyone who visits this hotel will have a very relaxing time.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Virgin Holidays

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this review, 12 August 2014
Dear Trip Advisor Member,

Thank you for taking time off in writing this review. We were delighted to hear that you had a wonderful stay with us at Le Meridien Ile Maurice.

Your positive comments and kind words are very much appreciated and we assure you we have communicated these to those staff especially Jo, Chris, Sylvester, Sachin, Chef Krishna and Dillen. Customer care service is amongst our highest priorities and it is always gratifying to receive such positive feedback and know that the team has looked after you so well.

In closing, it is our hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,848 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (692)
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English first
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

We arrived at this hotel with an open mind after reading lots of mixed reviews.

However, I am more than pleased to say that this hotel was absolutely fabulous. Staff were lovely, always happy to go the extra mile and that too with a smile. Spectacular views of the gardens, beach and the ocean from the spacious Nirvana room. Room was very clean and the facilities excellent. And room was cleaned twice a day!!!

The hotel lobby was clean and grand. Food was good, plentiful, varied, fresh and enjoyable in the 180 restaurant. The other restaurants had to be booked but did not seem all that really. Pool bar, food and drink were available but were a bit expensive if you were on half board.

The pool, beach and water sports are enough to keep you busy during the day and several sports are lined up to ensure that you have lots to do such as beach volleyball, football, table tennis, tennis. You don't have to rush down in the mornings as, despite being fully booked, we never had to search for any sunbeds and you get free towels as well.

The Spa was fantastic. The Balaini massage was one of the best I have had. There is also a gym, sauna, jacuzzi, steam room all at your disposal.

We must make special mention of Romain from Guest Relations who was always very helpful and made our stay very comfortable and of Nirmal, the server in 180 restaurant.

One disappointment for us was the room service which was a bit of a let down. When we booked in Nirvana the hotel mentioned a welcome bottle of wine on arrival and a daily fruit plate. But this did not happen. I had to remind them twice and after some intervention from Romain before room service sent us the wine and the fruit plate. We received the fruit plate only for 2 days during our 7 days stay. I did not bother to remind them again but was disappointed with the room service. I think if the hotel cannot fulfil what it tells the customers on their website then maybe they should not have it on the website at all. I have therefore reduced the rating from Excellent to Very Good.

Overall we had the trip of a lifetime! You can't ask for more than that! I would definitely recommend Le Meridien to anyone.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LesterPais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this review, 27 August 2014
Dear Christina,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback.

It was nice to hear your positive comments with regards to the service and that our associates have met your expectations. We will make sure to pass on the kind comments to the respective departments.

We hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 11 August 2014

It took us quite a while to find the hotel as the map given by the car hire was more an overview than a real representation, but after a couple of errors, we finally arrived. The service of the people was phenomenal - they are incredibly happy to assist. We had a clean room in the Nirvana part and were thus treated even better (SPG helps). This meant we got to take breakfast in the small restaurant and didn't even see the main one until the day we left - thank goodness as it was very busy - even out of season. As we were on B&B everything else was charged for - you definitely need a ton of cash to do this - but we were not that hassled as we wanted to experience the island rather than a hotel. We only sampled the food at the hotel, preferring to eat out locally. Sadly the food did not live up to the hotel itself.

It is in a beautiful setting - beware though - the beaches are quite full of broken coral and you need a pair of shoes even to go into the sea. Would I go back - probably not, since hubby and I want to explore many other places, but I would recommend the main hotel for families and I believe it would be really great for people who want to spend a week in one place and not move away - then go for full board!!!

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sadancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this review, 12 August 2014
Dear Sadancer,

Thank you for choosing our resort for your recent holiday and for taking the time to share such wonderful comments and experience feedback.

It was nice to hear your positive comments regarding our hotel, hospitality and that our associates exceeded your expectations. They work exceptionally hard to make every guest feel special. We will make sure to pass on the kind comments to the respective departments.

We hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kanpur, Uttar Pradesh, India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

All rooms are beach facing, and the view is awesome, the property is big & well maintained, it has a good walking track. The beach is very rocky and the sand is not as fine as in Goa, so cant really have fun in the water as sharp pieces of coral keep splashing against you and can give you cuts if you are not careful. My room was on the ground floor and the beach, pool, spa, gym and restaurants were all very closeby. The food is very good and lot of choices for Indians & Vegetarians. I rented a scooty from the hotel and drove around to grand bay, which was fun.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Amit A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this review, 12 August 2014
Dear Amit A,

Thank you very much for your comments and feedback and for having chosen Le Meridien Ile Maurice for your vacation.

We are happy to note that your stay was enjoyable and that our services and standards were up to your expectations.

We look forward to be of service to you in a not too distant future.

Sincerely,
Le Meridien Ile Maurice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

We've recently returned from a wonderful week staying at this resort. From the moment we arrived it was the special holiday we were hoping for. We stayed in the nirvana part of the hotel which I can totally recommend. Our room 451 was lovely - sea view - spacious and kept beautifully clean by Sheila and Manua. Two towel changes a day totally won over my husband! Really comfortable big bed too!
We had most of our meals at LaFaya - standard of the food and service was excellent. Special mention to Nitesh for all attention (i had a lovely birthday celebration) and also Smety, Lelly and Nicolas. At the pool bar Lovinish was great and in the main bar Raja was excellent.
There's a good range of water sports to take advantage of and a range of restaurants to try. Staff on the main reception were helpful too - there are taxis outside if you want to go on a trip but we caught the bus at the end of the road to port Louis which was easy to do.
Great holiday - thanks!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrsd33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this review, 12 August 2014
Dear Mrsd33,

Thank you for taking the time to share your personal experience following your holiday at Le Meridien Ile Maurice.

Judging from your comments, it gave us great pleasure to note hat you had an enjoyable stay amongst us and we are pleased too to learn that our staff members met and exceeded your expectations especially Nitesh, Smety, Lelly, Nicholas, Lovinish and Raja.

We thank you for your kind words and we will be very happy to convey your gratitude to them.

We hope we will have the opportunity to welcome you back at our shores.

Sincerely,
Le Meridien Ile Maurice
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 9 August 2014

The hotel is in a lovely location with the grounds, pools and breach front all well maintained and presented to give you a wonderful resort. The restaurants offered some wonderful food at the buffet style breakfasts and themed dinners with truly wonderful service and food offered at the waiter service at the breathtaking location of the La Faya restaurant. We had the majority of our lunches and our dinners at this location and I can guarantee you the warmest of welcomes with the most delightful staff and with our special thanks to Nitish, Nicholas, Santy, the cheeky Nikeel, Lelly and Mc Allan. The hotel staff look after the hotel well but our room 349 in the main block and though clean and well maintained by our maid Brinda with fresh bedding and towels it is looking a little tired. But the AC worked well and the rooms are very spacious and quiet with wonderful views out to sea. This hotel is made by the wonderful and nothing too much trouble staff at every level and at all locations ....... location of a hotel is important, the presentation and amenity of a hotel has to meet a minimum expectation, good quality food is essential but to have this can be spoiled by poor service ...... this is where this hotel scores the highest rating possible, thank you all for a wonderful stay. Hope to see you all again soon

Room Tip: A second floor room away from the main area of the hotel is where we stayed and this was lovely and...
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this review, 12 August 2014
Dear Martyn,

Thank you for taking time off in writing this review. We were delighted to hear that you and your family had a wonderful stay with us at Le Meridien Ile Maurice.

Your positive comments and kind words are very much appreciated and we assure you we have communicated these to those staff and departments concerned namely Nitish, Nicholas, Santy, NIkeel, Lelly, Mc Allan and Brinda.

Customer care service is amongst our highest priorities and it is always gratifying to receive such positive feedback and know that the team has looked after you so well.

In closing, it is our hope we will have the opportunity to welcome you back to Le Meridien Ile Maurice on many future occasions.

Sincerely,
Le Meridien Ile Maurice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luanda, Angola
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 9 August 2014

I stayed at Le Meridien, Mauritius in July 2014 for 5 nights. I had done the booking through Thomas Cook, India.
As soon as I entered the lobby, I felt comfortable. The lobby is spacious and well kept. The check in was swift. I was offered a refreshing drink and coffee.

The room was very well made, the staff was well mannered.

The private beach is superb. You can spend hours just sitting there. The dinner at Cumin ( Indian Menu ) was superb. I have rarely tested such an authentic Indian menu, outside India.
I complimented the counter staff every night.

There is a good road outside the property to walk around. Taxi Stand, shop and public beach
( even a temple ) is nearby.

I would recommend this property to Indians.

C.A. Dinesh Shinde

Room Tip: Beach facing if you like to see the beautiful beach... but be aware that in summer the setting sun m...
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  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dineshda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia A, The Management at Le Meridien Ile Maurice, responded to this review, 12 August 2014
Dear Dineshda,

Thank you for taking the time to record your personal experience from your recent stay at Le Meridien Ike Maurice

Judging from your comments, it gave us great pleasure to conclude that your stay was an enjoyable experience. We were delighted to read that our staff members met and exceeded your expectations. We thank you for your kind words and we will be very happy to convey your gratitude to them.

We hope we will have the opportunity to welcome you back soon at the hotel.

Sincerely,
Le Meridien Ile Maurice
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Meridien Ile Maurice

Property: Le Meridien Ile Maurice
Address: Village Hall Lane, Pointe Aux Piments, Mauritius
Region: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Pointe Aux Piments
#4 Luxury Hotel in Pointe Aux Piments
#4 Romantic Hotel in Pointe Aux Piments
#5 On the Beach Hotel in Pointe Aux Piments
#5 Spa Hotel in Pointe Aux Piments
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Le Meridien Ile Maurice 4*
Number of rooms: 198
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Also Known As:
Le Meridien Ile Maurice Hotel Pointe Aux Piments
Meridien Ile Maurice
Le Meridien Mauritius
Le Meridien Pointe Aux Piments
Le Meridien Ile Maurice Mauritius/Pointe Aux Piments
Pointe Aux Piments Le Meridien
Ile Le Maurice Meridien

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