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“Breathtaking service quality”

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Victoria Beachcomber Resort & Spa
Certificate of Excellence
Reviewed 5 March 2014

We stay at the Victoria each time we visit Mauritius - about 10 times over the last twenty years. The hotel is still perfect. You often think, that the quality goes down after a few years but since the inauguration in 1994 it has kept the standards high.

Staff is incredibly friendly and always helpful. We love this place!

  • Stayed: December 2013, travelled with friends
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4  Thank Frequenttravaustria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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917 - 923 of 2,716 reviews

Reviewed 25 February 2014

Stayed with my wife at Le Victoria from 18 Feb to 22 Feb on a brief business trip to Mauritius. The choice was made because of the proximity to Port Louis, after having reviewed the neighbouring hotel's reviews (Le Victoria appeared to rate far better), and the offer by Beachcomber for guest celebrating their anniversary's. We had our 20th anniversary, and managed to steal a day off between meetings.
Overall Le Victoria is a good hotel and worthy of its ratings and generally excellent reviews. We have stayed at several Beachcomber hotels, incl. the Shandrani, Dinorobin, and the Paradis. For a 4*+ it ranks well with the others for the money one pays. It excellent value for money.
The hotel does seem to cater to families with toddlers and young kids, but by no way is it bothersome. The pool seems to see quite a lot of the kids, but on the beach and in the sea you have few children. The beach is wonderful, the sea calm and swimable.
The rooms are large and comfortable, and the service staff efficient. We always found our rooms tidy and well cleaned. Don't expect a 5* room of a recently built hotel, but expect clean, tidy, and well maintained accommodation that is pleasant to stay in.
The food at the hotel was surprisingly good, and we could not fault it. Having been used to the other 5* hotels we expected lesser, but we had no complaints. The hotel had an Indian menu one evening which one immediately becomes slightly skeptical of as a westerner. However it was excellent with many choices and lovely dishes.
One must definitely try the fish specialty restaurant, its food is amazing. We traveled on an all inclusive, and at this restaurant where we chose the set menu which forms part of the all inclusive package, the meal was outstanding. Its really a delight and beautifully presented.
Same can be said for the Italian restaurant. It was the only time we ate a la carte, and it was stunning. One was still able to choose from the fixed menu items, and combine them with an a la carte order.
Staff is amazing. Waiters are quick to replenish your coffee or drinks at the bar, or take an order. Its so typical of the general Mauritian hospitality industry, who is there to make your time spent in Mauritius memorable. We've been to Mauritius 7 o 8 times, and always we find the Mauritian people and hotel staff friendly, a point of note that one does not find in all countries.
Go - you will not be disappointed. Good on Le Victoria.

  • Stayed: February 2014, travelled on business
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4  Thank Flamethorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

We just visited Le Victoria for our 25th wedding anniversary and it was a " dream come true "!!! We felt so welcome right from the start, the room was big and very comfortable and all the staff so helpful and friendly!!! The food was excellent!!! The hotel and its view magnificent!! Will recommend it to everybody!!!

Room Tip: We stayed in room 333 and loved it!!! Near the pool and everything
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  • Stayed: February 2014, travelled as a couple
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2  Thank 18jana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

What a fantastic experience we had with our wedding/honeymoon at Le Victoria (booked through Dream Weddings). We went with our 12 year old daughter and 3 year old son and booked two adjoining superior rooms. When we arrived at the hotel the check in experience was very welcoming with a personal touch: we were served ice cold cocktails and hot lemon scented flannels to freshen up after the long journey. Some of the staff have worked at the hotel for 15/20 years plus which says a lot about how they must enjoy their job, be it porter, waiter or barman. We were delighted with our rooms (381 & 382). It was about a 3/4 minute walk to reception but well worth the quiet location and beautiful view of the sea (we were on the top floor). On our second day we met with our wedding coordinator, Davina, to finalise the details of our wedding. She was very professional as we decided on menus and flowers etc. Davina made this a stress free experience. I opted for a tropical bouquet with a matching arch for the "kiosk". The kiosk was a beautiful setting for our ceremony (on the beach in a beach hut type gazebo) and we opted to have our evening meal there too. Flowers for the table were included and the chairs (for our children and 2 guests) were decorated with red ribbon to match my flowers which was a lovely touch (I had not even thought about this). We also had a music duo which I would recommend for adding to the atmosphere. I did not want to have high expectations for my make up and hair in case I was disappointed but the lady booked through the hotel was fantastic, clearly very experienced and on the day turned up with another lady to help. My advice is to take a picture with you as she was brilliant at recreating styles from the pictures we brought with us. We were also very pleased with our wedding photographer and videographer, booked through the hotel. Both were very professional and Ibrahim gave us two copes of the photos on disk (280 photos in all) and a wedding album made up by him. We must give a special mention to Stephanie who served us our wedding dinner on the beach. She was very attentive. Overall our wedding was fantastic. Now for the honeymoon/holiday. Book All Inclusive as its well worth it. The dinners at Le Victoria were varied with different themed nights: Mauritian, International, Indian, Italian, Chinese. The quality of the wine included in the all inclusive is also good as we ordered Kumala every night with our meal (about £7 a bottle in Sainsburys). For breakfast there was a vast choice also from croissants,pastries and pancakes through to fruits and an exceptional egg station. Bear in mind that tea served in Mauritius is usually vanilla tea (which I love anyway) but if you want normal tea like my husband did, ask for "natural tea". Staff were always jovial and gave an exceptional service. Nothing was ever too much trouble and their interest in you having a good holiday was genuine and sincere. Krishi in the bar continually impressed our three year old with his fancy milkshakes. The bar service by the pool and the beach was fantastic and the endless snacks and cakes available at the bar were also impressive. The entertainment was varied throughout our stay. We particularly enjoyed the sega show which started on the beach with torchlight. The atmosphere was great and the show continued in the entertainment area later in the evening. Our towels were changed a few times a day and if you had forgotten to return beach towels on beach, you could leave them in your room to be collected along with your room towels. We would love to go back and just need to save up to enjoy it all again. Highly recommended by us.

Room Tip: Higher floor is quieter. Room 381/382 are adjoining superior rooms. Very quiet (with a 3/4 mins wa...
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  • Stayed: October 2013, travelled with family
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2  Thank MONROE1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

You need to do something too right to motivate each staff member towards relentlessly delighting their guests! Wonderful hotel, exceptional staff, magical experience overall! Would definitely recommend this to anyone esp families travelling to Mauritius.

Was our wedding anniversary and the hotel staff planned a lovely surprise for us!

Only negative - the Kids area (Mini Club) is pathetic - common guys, for such a fab resort the play area cannot be so gloomy and ill kept - pls. refurbish this place people!

Great experience overall!!

Room Tip: Take the ground floor - is a 10 sec walk to the beach, you wont mind the extra buck
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  • Stayed: January 2014, travelled with family
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2  Thank KaranSapra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

We have just returned from Le Victoria. An excellent experience from the minute we walked into the hotel lobby. Absolutely beautiful hotel!!! Cannot fault the resort at all. Food was excellent and the staff are wonderful. The entertainment and activities team kept us entertained all day and night, there was no need to ever leave the resort. Would definitely recommend this resort. Special mention goes to Alex who went out of his way to ensure that our stay was unforgettable. Will be returning very soon.

  • Stayed: January 2014, travelled as a couple
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2  Thank Chipo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

We stayed in this resort from 13 December 2013 to 20 December 2013. In general it was a very good and pleasant experience. The resort is very much geared toward families but admittedly the resort is big enough to allow for couples without children to "escape" the busy areas. The pool area was extremely busy so ended up spending most of our time on the beach, which was great. We requested for a room that is not too close to the restaurants and swimming pool and that was thankfully arranged for us. The layout of the resort is very good, our room was clean, nice and spacious, and a few minutes' walk from the beach. The service at the resort was generally good. Here and there however was the not-so-friendly staff member. What we found to be quite irritating was the fact that it was not always possible to order cocktails from the main restaurant during lunch time. We asked for cocktails once and the waiter advised that it is not possible, then later he said it would take long; then my husband said he'll go and fetch the cocktails after which the waiter said he'll do it... The next day, another waiter was more than happy to order and bring us cocktails from the bar. In general our experience was not bad but having spent our honeymoon in Koh Samui Thailand in March 2012, I would strongly advise prospective honeymoon couples to consider that as an option or to opt for a couples-only resort in Mauritius instead.

Stayed: December 2013, travelled as a couple
3  Thank Jolene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria Beachcomber Resort & Spa

Address: Coastal Road, Pointe Aux Piments, Mauritius 21304 (Formerly Beachcomber Le Victoria Hotel)
Phone Number:
Region: Mauritius > Pamplemousses District > Pointe Aux Piments
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Pointe Aux Piments
#2 Family Hotel in Pointe Aux Piments
#2 Luxury Hotel in Pointe Aux Piments
#2 On the Beach Hotel in Pointe Aux Piments
#2 Romantic Hotel in Pointe Aux Piments
Price Range: £178 - £625 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Victoria Beachcomber Resort & Spa 4.5*
Number of rooms: 254
Official Description (provided by the hotel):
A spacious beachside resort in Mauritius Located due west on the coast of Mauritius, Le Victoria is conveniently situated between the tourist hub of Grand Baie and Port Louis, the capital city. Facing the splendid sunsets, Le Victoria is one of the most popular family resorts in Mauritius. Renowned for its spacious sea-facing rooms, a laid-back atmosphere and a wide range of activities for both children and teenagers, the hotel encompasses a lifestyle to appeal to all ages. For your ultimate peace of mind, purchase the hotel's optional "Beachcomber All-Inclusive Package" which covers all meals and drinks as well as added-value items throughout your holiday in Mauritius. ... more   less 
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Also Known As:
Hotel Le Victoria
Le Victoria Mauritius
Le Victoria Pointe Aux Piments
Victoria Beachcomber Resort & Spa Mauritius/Pointe Aux Piments

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