We arrived at 7pm, it took us two hours to check in! A lot of paper work and administrative checks. It was just unbelievable. Extremely slow and helpless. We've booked by phone to make sure we have two inter-connecting rooms as our two kids are 6 and 8. This has been confirmed to us by phone, but to our surprise, these were not available at the check in time. We've been promised to relocate to other rooms the next day, but it took us two more hours to do that. The system had inaccurate data showing inter-connecting rooms that aren't when we checked physically. Just embarrassing for a five star hotel...
On a separate topic, if you call for any service, make sure you keep note of the person you've spoken to. Because 95% of the times, you will be speaking to some kind of call centre and anything that get promised to you wouldn't be delivered: restaurant menus, mini bar, laundry, house keeping, restaurant reservations...
Now if you have money to spend, the casino is here for you. It seems like the only aim of this beech resort is the casino. So unless if you are addicted, pass on this one.
We decided to shorten our stay to two nights only, we couldn't relax in here, too stressful.
- Official Description (provided by the hotel):
- The Mazagan Beach Resort is a magical destination combining relaxation, leisure and sports through its infrastructures: Golf, Spa, Casino, Kids Club, restaurants. All the amenities are built to facilitate the stay. The hotel is set in 250 hectares of landscape with a private beach of 7km and features a 180° view over the Atlantic Ocean, a very good recommendation for families (special offers for children rooms), couples & singles. The design of the 500 luxurious and spacious rooms (42 m2), the flavours of Moroccan gastronomy and the Spa ensure you an authentic memorable experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Prestigia, Agoda, Hotels.com, 5viajes2012 S.L., HotelsClick, Evoline ltd, Ebookers and HotelQuickly so you can book your Mazagan Beach & Golf Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mazagan Beach Hotel El Jadida
- Mazagan Beach & Golf Resort Morocco/El Jadida