My boyfriend and I stayed at the Riad Chakir Mogador in December last year. We booked online through Hostelworld and paid the deposit as required using my credit card. On arrival at the riad I paid the remaining balance in cash – I was not given a receipt and, very stupidly, I did not ask for one. When I received my credit card statement in January I found that the Riad Chakir had charged my credit card for the same amount I had paid on arrival in cash! I immediately contacted the riad to complain and was eventually told that the receptionist on duty when I checked in “couldn’t remember” me paying! This was the start of a 3 month battle to try and get my money back. Despite numerous phone calls and emails and the involvement of Hostelworld’s Customer Service department and my bank I still have not received any money back from the Riad Chakir. Obviously I will never be staying there again nor recommending it.
- Official Description (provided by the hotel):
- Located in full heart of the medina, with some steps from the port and the beach, Riad Chakir Mogador is the privileged place of your stopover in Essaouira. This house of hosts, entirely restored in the pure respect of the traditions and Moroccan architecture, will allure you by its restful atmosphere. ... more less
- Reservation Options:
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- Also Known As:
- Riad Chakir Mogador Hotel Essaouira