We booked here 4 months in advance and were supposed to stay here for the first two nights of our Moroccan holiday.. I emailed the Dar to confirm our booking 4 weeks before we arrived and got no reply. I emailed again 2 weeks later and finally got a reply and was sent a map giving us basic directions.
We arrived in Essaouira and found the Dar reasonably easy and were greeted by a friendly young guy called Faisal who said he was managing the place whilst the owner was away. He told us we'd sit down and have some tea but we asked to go to our room so we could dump our bags and freshen up (it was a long journey from Australia) - but we were told to wait until we had some tea and did some paperwork... okay no problem we didn't want to offend.
We sat had tea, did some paperwork and then Faisal drew us a map of Essaouira and gave us an overview of the town which was helpful.. it was at this stage that he decided to tell us that our room had been double booked! And unfortunately we missed out - NOT the sort of thing you want to happen on your first night when you have traveled 20 hours and made the booking 4 months in advance.
He said it was something that happened regularly with booking. com - however we've never had this ever happen to us before using the website (and didn't have any other double bookings during our 3 weeks in Morocco).
Faisal was nice enough about the whole thing and said he would take us to another hotel for the night and then we could come back and stay at Dar El Paco for our second night (as another room would become available).
The nearby hotel was decent and we didn't really like the idea of having to move hotels the next day so we told Faisal we'd just stay there for the 2 nights which he was fine with.
To be honest I was too tired to really care at this stage but afterwards I realised how ridiculous this whole situation was because we had booked AND confirmed so far in advance and there was NO mention of any double bookings when we had clearly been in contact only 2 weeks before to check! This is NOT something that just happens and is either a sign of incompetence or dishonesty.
We were told by Faisal that the other hotel was the same price but it turned out to be more expensive.. wasn't a big problem but still something that shouldn't have been our problem.
To add insult to injury, we were contacted by booking . com a couple of weeks later to tell us that we hadn't showed up and had to pay a no show fee! I disputed the claim and didn't have to pay it after we told them our story.
- Official Description (provided by the hotel):
- Riad Dar el Paco is a small peaceful house in the heart of the Medina. Close to the souk, but on a quiet little side-street in the Mellah. Everything is in walking distance and everything is possible. We serve a traditional Moroccan breakfast every morning and all our 5 rooms have a private bathroom with shower and in 4 rooms we can accommodate 3 people (with a small charge). Panoramic terrace on the top floor with the option to book a relaxing massage. ADSL WIFI functions very well in all the RIAD. The common spaces includes the living room, fridge on the kitchen and the guest toilet on the ground floor. You will be greeted by us Giovanni & Lara, the owner of the house, we are Italian and we speak French, Spanish and English. With us other Moroccan lady who is fluent French, English and Italian. The house is perfectly secure, you will be free to take your room key and the main door key with you just like being at home. We will be there to answer all your questions, recommend you placed to visit, restaurants to eat and of course, tell you some general information about the city and culture. We are happy to guide and assist you during your stay. To ensure you a better service we would kindly ask you to communicate us the arrival time in Essaouria by email or what's up, the day before or the same day of arrival. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Agoda, Hotels.com and Priceline so you can book your RIad Dar El Paco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.