We felt hard to write this review due to the fact that me and my wife are easy going persons when we travel. However, the owner's dishonest attitude really disappointing and put us off.
We booked our 2 nights accommodation from Expedia site and this property only hold the credit card in order for securing our reservation. On 16th December 2012, we arrived at the property in the evening and we had a good welcomed from the owner, and one of the staff helped us to carry our luggages to our room. The room was clean and the owner even served us mint tea and cookies, we really had a good impression with the hospitality of the owner. It all went well and we settled our payment in cash during 18th December 2012 before we had to catch our bus to Casablanca at 11:30am. Me and my wife settled our payment at the reception and with a good intention, we asked the owner do we need to pay service tax as we traveled across Morocco, some hotels do have additional tax which are not included in the booking cost. The owner looked at us. puzzled a bit and said yes, we need to pay 10 Euro for 2 nights 2 pax. Thats fine we paid the fee. When me and my wife returned to our room, we doubled check our booking voucher and the voucher stated no additional tax was needed as already included in the total accommodation cost.
We went to the reception to talk to the owner, however, he already left the premises. One of the staff helped us to call his mobile phone and we failed to get hold of him. So, we left him a note and told him he was dishonest and over charged us.
When we reached Casablanca, we received an email from the owner and he did apologized but he deny he was dishonest, and he wanted to return our Euro 10 to Western Union.
For us, it was not the Euro 10 that matters, it was about the honesty and integrity of the owner, although we have to double check our terms and conditions on our booking voucher, however, being honest to customers is an important part in terms personality.
We were totally disappointed with the owner as he have such a good staffs within the premises that served the guests well, he just let his dishonesty ruined the entire reputation. Therefore, it is definitely for us not to stay in this Riad again if we returned to Essaouira one day.
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