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“Stunning setting masks teething problems with service” 5 of 5 bubbles
Review of Sofitel Essaouira Mogador Golf & Spa

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Sofitel Essaouira Mogador Golf & Spa
Ranked #15 of 77 Hotels in Essaouira
Certificate of Excellence
London
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Stunning setting masks teething problems with service”
5 of 5 bubbles Reviewed 3 April 2012

Let me be clear - this is a stunning hotel and one of the most fabulously designed I have ever stayed in. It makes the Sofitel in Marrakech look like a garden shed.

From the moment you walk in, you realise that Sofitel went the extra mile with this one. It does something very difficult, because it mixes European contemporary chic with local Moroccan colours and styles - and they have pulled it off spectacularly. Everything is eye-catching, from the 'living wallpaper' of greens in the foyer to the designs of the seats, lighting and rooms.

The setting was superb. A few km away from the town, the Sofitel is in splendid isolation perched up the hillside giving the rooms superb views of the golf course and grounds, leading all the way down to the Atlantic ocean.

The rooms are fabulous - mine was probably the most economical, but was large, had a great balcony with funky, comfy outdoor furniture, a huge shower and massive bath in beautiful Moroccan blue.

Food was good at both breakfast and dinner, I went to the main restaurant which was breezy uncomplicated and stylish.

The pool staff appeared to have been handpicked and I think I spied the chap who had been head of casting. He should get an Oscar.

There were a few service issues - after a bonkers drive from Marrakech, I was looking forward to a beer and watching the sun set while allowing my pulse to return to normal. I had a setting sun (free of charge) and a beer - but no bottle opener. It took four phone calls and 45 minutes for one to appear, by which time the sun had well and truly set with only my pulse still in need of attention. Each time I called, I was asked if it was OK for me to wait 10 minutes. It isn't and someone needs to tell room service that they're not working down the medina now and that the Moroccan attitude of why do something now when it can be done next week, won't cut it at the amount of euros paid for a Sofitel.

Coffee machine was broken - front desk were hugely defensive and told me it was because I did not know how to use it. Again, a very local attitude. Just say thanks for the tip off and get it fixed - don't answer back! Especially when I have almost the same machine at home..

A more serious service issue was the free wifi, the signal of which was appalling - this made it very hard to concentrate on business work and nearly impossible to use sites such as Tripadvisor for restaurant recommendations. Poor wifi with dropped signals every few minutes is very frustrating - it's like the IT version of having toothache. It's also something that should be an easy fix. I suspect that because it is 'free', it won't be top of the agenda of the local management. Just get it done!

I thoroughly enjoyed my stay here and to think this was built during the global recession says something very positive about Accor's focus and commitment to quality. There are a million things they could have cut to make this hotel cheaper to make - but what they have produced is utterly magnificent. It actually has class. How many new hotels, with their crass appeal to the middle eastern nouveau riche, can boast that? So, without a gold tap in sight, I say 'vive la France' and well done on producing a little marvel in a beautiful uncomplicated part of the world. Don't wait just come!

Top tip if you are driving: four police stops en route - including speed cameras at Chichaoue. Also, be careful of dogs and sheep on the motorway.. just keep your eye out all the time, but it's an easy drive.

Room Tip: Keep checking the Sofitel website for deals.
See more room tips
  • Stayed March 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Fabregasuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 10 May 2012
Thanks very much for your message.

It's important for us to have your feed back and to work on it!

I hope to see you another time in Mogador

Daniel Karbownik
GM Sofitel Essaouira Mogador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,420 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
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sf
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 February 2012

Did I love this place or what? Me and my friends were treated to the most scrumptious dessert tray on arrival and the loveliest roses. This place just rocks! Bar and restaurant ...stellar. Went in March so too chilly yet for golf course or the pool. You can tell this location was just perfect and has that still very unspoiled feeling! But overall this place is magical and service impeccable! Oh yes the roses in the bath were outrageous...;}

  • Stayed March 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank outrageous2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 10 May 2012
Thnak you so much ...and hope to see you again in Mogador!

Daniel Karbownik
GM Sofitel Essaouira Mogador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brussels
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 3 February 2012

This is our third day at Sofitel Mogador in Essaouira. We really like it ! The hotel has perfect location with great views of the golf-course, the Atlantic Ocean (800m walk to an unspoilt beach with lovely dunes) and the city of Essaouira (3km to the old centre of town). The modern architecture works well, although the interior design might have been a touch more restrained in some of the colour-options. The rooms are spacious, comfortable and with stunning views from the balconies. Service is omnipresent and most friendly. I won't complain about the cuisine - I know I'm a demanding food & wine lover - but its the weakest part : a bit too oily, sometimes creamy and lacking some modern, fresh, acidity elements. I'm happy with the nice choice of Maroccon wines, though.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jantheys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 1 August 2012
Dear Guest

Thank you for choosing Sofitel Essaouira Mogador
We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our resort. We share all the feed back with the management and staff and such feedbacks help in staff motivation and recognition.
We hope to see you again in Mogador!
Sincerely,
Daniel Karbownik
GM Sofitel Mogador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huldenberg, Belgium
Level Contributor
136 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 25 January 2012

One of the best hotels I stayed at in more than 45 years of traveling around the world.

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wpatrickdewilde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 1 August 2012
Dear guest

Thank you for choosing Sofitel Essaouira Mogador
We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our resort. We share all the feed back with the management and staff and such feedbacks help in staff motivation and recognition.
We hope to see you again in Mogador!
Sincerely,
Daniel Karbownik
GM Sofitel Mogador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 January 2012

We stayed as a family of 5 at a villa and from the booking to the transfer to the hotel everything was dealt with efficiency and warmth. The villa itself has a private butler service, automatic curtains, a fireplace and its own private pool.

This is the best hotel I have stayed at yet and well worth paying extra for the villa- especially if you are a family!

I did the booking through the reservations agent Hafid, whom I cannot commend more for his impeccable service!

Room Tip: Choose a villa to get maximum value and space.
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  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KB2905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 1 August 2012
Dear Guest

Thank you for choosing Sofitel Essaouira Mogador
We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our resort. We share all the feed back with the management and staff and such feedbacks help in staff motivation and recognition.
I will inform Hafid about your congratulation...
We hope to see you again in Mogador!
Sincerely,
Daniel Karbownik
GM Sofitel Mogador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 26 December 2011

The rooms in this beautiful, ultramodern facility overlooking the ocean blow you away. Any amenity you can think of they have, from maginificant balconies overlooking the golf course and ocean to indirect lighing that washes the room in the gentlest light imaginable. We got the least expensive room and it was fabulous--the hotel is built such that all rooms have wonder vistas. Service was warm and friendly, with managers everywhere working hard to ensure that we had everything we needed. The hotel made several gaffs, eg putting us in room directly under one that was being noisily worked on, which they rectified immediately (and made up for it with a free dinner for 3 in their high end restaurant, which was spectacular). The food in both their middle and high-end restaurants was superb--both the European and Moroccan cuisine. This is a place one can relax in or enjoy a variety of active pursuits, including visiting the close by and beatiful port city of Essaouira. The souks in the medina there are much friendlier those in Marrakech but have some extremely fine products. This place gets top marks for location, service, and quality of the facility--with the service the best part of all, despite several mistakes. Highly recommended.

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DPK-NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 10 May 2012
Thank you very much for your message!

We hope to see you again in Mogador!

Daniel Karbownik
DG Sofitel Essaouira Mogador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gypsum, Colorado
Level Contributor
172 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed 5 November 2011

This is a new hotel with contemporary design and decor that is just beautiful! Amazing furniture, both in the public spaces and in the rooms, two beautiful pools, a location that is incredible - it looks out on a beautiful expanse of green that is the golf course, and beyond that is nothing but the Atlantic Ocean - plus a fabulous spa, hammam, and gym. Just a few minutes from the port and medina, but apart from the noisy traffic and pollution that comes with it, this Sofitel gives the feeling of walking into a piece of sculpture. Both restaurants we ate in at the hotel offered excellent food - one was a fine dining restaurant, and the other a buffet restaurant. The hotel is a very good value for money, considering the level of service that is offered. Highly recommended!

Room Tip: Join the Accor Hotel A1 club for special consideration at check in!
See more room tips
  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JulesLandsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 7 November 2011
Thank You very much for your message

Since the opening of this resort, we try ,every day, to give service and generosity to our guests...So thank you very much on behalf of all my staff!

Regards

Daniel Karbownik
GM Sofitel Essaouira Mogador Golf & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Essaouira Mogador Golf & Spa

Property: Sofitel Essaouira Mogador Golf & Spa
Address: Domaine Mogador, Essaouira 44000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Essaouira
#4 Spa Hotel in Essaouira
#5 Luxury Hotel in Essaouira
#9 Romantic Hotel in Essaouira
#12 Family Hotel in Essaouira
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Essaouira Mogador Golf & Spa 5*
Number of rooms: 177
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Prestigia, LoveHolidays, Agoda, ACCOR and Odigeo so you can book your Sofitel Essaouira Mogador Golf & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Essaouira Mogador Golf And Spa
Sofitel Essaouira Mogador Golf Hotel Essaouira

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