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“Gorgeous design, service was poor every lunch time”

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Sofitel Essaouira Mogador Golf & Spa
Ranked #15 of 74 Hotels in Essaouira
Certificate of Excellence
London
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Gorgeous design, service was poor every lunch time”
Reviewed 12 October 2012

This is a beautiful hotel, with two full size swimming pools, spa and gym, and lovely grounds. The reception staff were very friendly and helpful and breakfast was great, lots of choice. The pool staff were also very friendly but the one thing that really let the place down was the service at lunchtimes. The staff from the fish restaurant by the pool were extremely slow. We waited 15 mins for a menu then the waiter didn't come back for half an hour. I'm sure people would have perhaps ordered dessert or tea/coffee had the service not been so slow. Bar service in the evenings was also very slow and I would not rate it 5 star service. It is a pity as this is the only downside, the rooms are really lovely and I particularly liked the way the chamber maid made up the room each day, putting the curtains into different designs and doing artistic things with the towels. Very pretty to come back to.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Sarphati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 13 October 2012
Dear Guest

Thank you very much for your feed back. We apologize for the problems of service and will share this message with the staff...

We are happy you appreciated our staff and the design of the hotel and hope to see you again in Mogador!

Sincerely

Daniel Karbownik
GM Sofitel Mogador
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (160)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2012

We arrived after a 2 hour journey from the Marrakech airport. If this is your first time to Morocco, be prepared as the road traffic is mental! Donkeys, horses, tiny motorbikes...makes you appreciate the motorways at home haha!

Well upon arrival at the hotel we were made to feel very welcome. We were offered the traditional mint tea and a man played some classic Moroccan music in the background. The reception area was very modern and relaxing, a real feature of the hotel. A brilliant first impression.

A nice man showed us to our room and on route explained the various restaurants and bars available.

Moment of truth... opening of the room door! Wow! We had a superior pool view room and the layout was fantastic. Brilliant shower and bath...The bath was a real feature. Brilliant wardrobe facilities, all the mod cons required and we were told that anything in the mini bar (soft drinks and water and espresso) were free and included. Room was air conditioned and the view from the windows was fantastic. We even had our own balcony terrace area with a very comfy sofa to lounge on.

Next the pool area. As soon as you approach a very friendly man comes to layout your towel and move a parasol to your requirements. The pictures on the website do not do this area justice. It is a fantastic pool and the staff are brilliant. I they will serve you drinks and food (which is v good quality) and will even come round with free shots of fruit smoothie every now and then.

In the evening you can either dine in the brilliant restaurant (buffet) and for 350 Dhiram (25quid each) it is very good value for the quality.

If you prefer, (we did) you can go into the town of essaouira on one of the free shuttles which run into the town (10 minute journey). The shuttles run all day by the way every hour. In essaouira you can expect to have a bottle of wine, starter main and desert each for circa 500 Dhiram (35 quid) we used trip advisor to help find these places.

We understood from another British couple that the gym and spa facilities were awesome. I we never found the time to use them though! By the way, this hotel was not full of 'bits abroad' mainly French to be honest (main language)

All in all this hotel was extremely good, I highly recommend to anyone looking to visit Morocco.

Room Tip: They all looked brilliant...If I had to say anything then try to get one on the LG level as this is...
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  • Stayed October 2012, travelled as a couple
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    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 12 October 2012
Dear Guest

Thank you very much for your feed back. I will share it with all the staff. We are very happy ,you appreciated yous stay in Mogador

Hope to see you soon!

Daniel Karbownik
GM Sofitel Mogador
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Warsaw, Poland
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 September 2012

The place is not totally developed yet, but it is worth a visit. Especially, if you can get a suite...the service is unbelievably nice, the view from the room breathtaking, the choice of food excellent (especially the Atlantic restaurant - great fish, pity it is open only for lunch). The breakfast buffet has everything one can imagine. But... The halls look terribly run down. Not sure why, it hasn't been open for two full years yet. And there are lots of small things that are not done properly. For example, my shower door didn't have an inside handle, so it was impossible to pull it to shut properly (water all over the floor). Still, if you are not very picky and can overlook some little flaws, it is definitely worth trying. (Husband played golf there and loved the course)

  • Stayed September 2012, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank monikah145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 28 September 2012
Dear Guest

Thank you very much for your feed back!

We share all the coments with all our staff.. So we will do it and I'm happy you appreciated your stay with us!

Just one thing, now the Atlantic restaurant is open for lunch!! For the deails, be sure, we will check and solve these issues

Hope to see you soon in Mogador!!

Best Regards

Daniel Karbownik
GM Sofitel Mogador
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London, United Kingdom
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 September 2012

I found the hotel beautiful and interestingly decorated. A walk to the beach through the golf course and a stroll through the olive grove proved opportunities to appreciate the care that has been taken to develop the hotel. We were very fortunate to have a lovely villa and alternated between time in the villa and the main hotel areas. We enjoyed the restaurants and the bar. The group and Susie DesChamps were excellent. We stayed 6 nights and there was plenty to do, most likely at the expense of spending more time in Essaouira. We experienced some challenges with services - timeliness and attention to detail. Monsieur Jerome Lobier was most helpful at all times and we were impressed with how much time he spent each day talking with guests. He is a credit to Sofitel. Zakiria and Mosshine in Cafe Kasbah were excellent hosts.There seems to be some work to do to achieve a consistent guest experience - that said the three of us are very glad we choose the hotel, would love to return and appreciated the beauty of the location and the authenticity of the team.

Room Tip: Perhaps think about whether you prefer to be near all the facilities or a little further away. It ta...
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  • Stayed August 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank sue c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 11 September 2012
Dear Guest

Thank you so much for your feed back ..
We are very happy youappreciated your stay in Mogador! specially or staff! We share all the feed back with our team, so sure we congratulate them!!

Hope to see you soon in Mogador!

Daniel Karbownik
GM Sofitel mogador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ljubljana, Slovenia
Level 4 Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 8 September 2012

i am staying right now at the hotel and needed to write an review..as a tourist worker i must say that the hotel is 10/10 so it is not right on the beach but it has a beach which is unspoiled and beautiful .it is not close to the medina and hustle but they have a shuttle to take you there.the staff is realy nice .i dont speak french and they are giving their best and sometimes we laugh together ...the director of the hotel is giving his best and i am sure that the hotel will be even better .so sad i need to leave hotel in 2days ...the rooms , the pools and the sourandings are beautiful ...would recommend to everyone.

  • Stayed September 2012, travelled solo
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Helpful?
Thank lonij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 10 September 2012
Dear Gusest

Thank you very much for your message...I hope you finish well your stay... And hope to see you soon in Mogador!

Daniel Karbownik
GM Sofitel Mogador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queenstown
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 September 2012

A very disappointing Sofitel experience. Check in was very slow, reception staff were however very nice and helpful. Our room was at the very end of the complex on the ground level which made us feel quite separate from the complex. Room was very small, internet was poor but a technician came and immediately fixed that problem providing our own router which was great. The pool was nothing like the images provided on the website. This hotel reminded me of some English holiday camp. Many children so I think it would be best suited to family's which undoubtedly would have a good experience.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Barbara888Queenstown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 10 September 2012
Dear guest

Thank you for your feed back. I'm happy you appreciated our staff but your comment of the room and the pool are really a big surprise for me. All our rooms are 45m² with a terrace of 10m².... So it's really spacious rooms...Ans usually our guests said to us that our pool is better in real than in picture.... So I respect your feed back..but it's really a surprise...

Anyway, it's right we had many families during august ... but usually the pool is very quiet...

Hope to see you another day in Mogador to make a new experience!

Regards

Daniel Karbownik
GM Sofitel mogador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 September 2012

Beautiful hotel, unfortunately not very close to the beach or medina. Service wasn't great: we had to wait for 45 min. before they could give us the lunch menu and 1H 45 min before lunch was served.....

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dkarbownik, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 6 September 2012
Dear Gusest

Thank you very much for your feed back. We are happy, you apprciate our resort..and we apologize for the timing of the service...

We share all these feed backs with the staff and so, be sure, we will work on it.

By the way...Hope to see you soon in Mogador!

Daniel Kabownik
GM Sofitel Mogador
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Essaouira Mogador Golf & Spa

Property: Sofitel Essaouira Mogador Golf & Spa
Address: Domaine Mogador, Essaouira 44000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Essaouira
#4 Spa Hotel in Essaouira
#5 Luxury Hotel in Essaouira
#9 Romantic Hotel in Essaouira
#12 Family Hotel in Essaouira
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Essaouira Mogador Golf & Spa 5*
Number of rooms: 177
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Also Known As:
Sofitel Essaouira Mogador Golf Hotel Essaouira
Sofitel Essaouira Mogador Golf And Spa

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