I must admit, my first impression of the hotel was very poor indeed. We arrived well after check-in time to find that our room wasn't yet ready. When it was eventually ready, we arrived to find that they had not set up the extra bed that we had book for our son. We were assured this would be done 'immediately', yet 2 hours later we had to again contact the staff to request it was done so he could go to bed. Having since read other peoples reviews it is apparent that this seems to happen quite frequently.
Another gripe was that the only option for kids meals was 7.30pm-9pm. I am aware that this is a cultural thing, however in an international hotel with that number of restaurants we were astounded that the only way we could feed our son before 7.30pm was to order room service. This arrived at best lukewarm each evening, so that was a bit of a shame.
More positively, the location is lovely, our superior room was fantastic (when it was ready!) and the views remarkable.
The pool area was looked after by very attentive staff who provided fantastic service. Unfortunately the kids pool has a very uneven tiled floor which meant that both my husband and my son cut their feet playing in it - a bit of a design fault.
They have a kids club that was both free and contained lots of painting/sports/colouring/ games to amuse our son. The hourly (free) shuttle to Ess made a trip to the beach/shopping/lunch easy.
Breakfast is simply tremendous and the staff were very attentive, helpful and organised - and the food selection was tremendous. Amusingly our 3yr old (who ate for free) probably polished off more pancakes and waffles than anyone else there!
All in all, after a pretty shaky start, I would recommend this hotel. I just wish that at least *1* of the restaurants would cater for children earlier than 7.30pm!!
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- Also Known As:
- Sofitel Essaouira Mogador Golf Hotel Essaouira
- Sofitel Essaouira Mogador Golf And Spa