While the hotel location, architecture and decoration are outstanding, it is very unfortunate to discover a very poor service and maintenance.
Just to list few of the issues we experienced during these 5 days :
- wrong booking for number of nights, had to be corrected
- room was not ready by 2:30 pm on arrival date
- dirth can be found in corridors connecting rooms
- walked on broken tiny glass pieces in toilet
- issues with hot/cold water in shower
- no evening housekeeping and no regular minibar filling (had to call for refill)
- no towels in pool and when available in pitty conditions
- no bicycles available despite having tried for 5 days
- door access to spa from main building was broken, however got repaired same day
- lack of personel in general in main restaurant ...especially at breakfast making you queuing for eggs for e.g.
- dirty glasses, knives and forks can be disposed on your table at main restaurant
- be aware of the bio pool where you could catch some bacterias...my wife did!!!!
It is a pity for such beautiful hotel to be that badly serviced and maintained! I will probably not repeat the experience.
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- Also Known As:
- Sofitel Essaouira Mogador Golf Hotel Essaouira
- Sofitel Essaouira Mogador Golf And Spa