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Sofitel Essaouira Mogador Golf & Spa
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Reviews (1,683)
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434 - 439 of 1,683 reviews
Reviewed 22 August 2013

This hotel is stunning, probably the most beautiful I've seen in Morocco.
The lobby is spectacular, the rooms are spacious, nice balcony with magnificent golf & sea views.
The restaurants of the hotel provide good food at a reasonable price, and the service is extremely friendly.
I've read other reviews *, and feel very bad about what have been said.
The staff members do everything they can to satisfay the guests: the hotel is full, and it happens to wait 5 minutes for a coffee. And so what? We are on holidays, no plane to catch!!!!
Relax, take it easy !
We had a great vacation, and we recommend this hotel.

  • Stayed: August 2013, travelled with family
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1  Thank Christina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 24 August 2013

Dear guests,

Thank you for taking the time to share your review on Tripadvisor.
It's always a pleasure to receive such a positive feedback!

We are very pleased to read that you truly enjoyed your stay with us, and that you were extremely satisfied with the service provided by our Ambassadors.

We feel honored that you found our hotel the most beautiful you have visited until now in Morocco.

Once again, thank you for recommending the Sofitel Essaouira Mogador Golf & Spa.

Warm regards,

Edoardo GIUNTOLI

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2013

The hotel facilities are great, the hotel feels new and the Villa we stayed in was excellent and worth the extra money. Its out of town (but the shuttle bus is hourly and reliable). We booked half board which I would recommend as the hotel is 5* expensive. Service was frustratingly poor with service either great or poor with plenty of pleasant staff failing to deliver small things they promised. A little organisation and training seems to be all that is needed. I wouldn't let this put you off though, the facilities really are great and you can enjoy the experience and just accept that the service is not yet 5* never mind luxury. The hammam and spa were excellent

Room Tip: The villas are expensive but worth it, they all have views. With rooms ask for one high up in the main building
  • Stayed: August 2013, travelled with family
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1  Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 25 August 2013

Dear Sir,

Thank you for taking the time to write a review on Tripadvisor about your recent stay at the Sofitel Essaouira Mogador Golf & Spa.

Your separate email was as well extremely appreciated and all your suggestions positively taken onboard.

I am glad to read that your overall experience in our hotel was a positive one, and that you were particularly please with the spa facilities as well as with the villa.

On behalf of all of us, I look forward to welcoming you back to Mogador.

Kind regards,

Edoardo Giuntoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2013

While the hotel location, architecture and decoration are outstanding, it is very unfortunate to discover a very poor service and maintenance.
Just to list few of the issues we experienced during these 5 days :
- wrong booking for number of nights, had to be corrected
- room was not ready by 2:30 pm on arrival date
- dirth can be found in corridors connecting rooms
- walked on broken tiny glass pieces in toilet
- issues with hot/cold water in shower
- no evening housekeeping and no regular minibar filling (had to call for refill)
- no towels in pool and when available in pitty conditions
- no bicycles available despite having tried for 5 days
- door access to spa from main building was broken, however got repaired same day
- lack of personel in general in main restaurant ...especially at breakfast making you queuing for eggs for e.g.
- dirty glasses, knives and forks can be disposed on your table at main restaurant
- be aware of the bio pool where you could catch some bacterias...my wife did!!!!

It is a pity for such beautiful hotel to be that badly serviced and maintained! I will probably not repeat the experience.

Room Tip: Stayed in room 234
  • Stayed: August 2013, travelled as a couple
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1  Thank Hicham A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 20 August 2013

Dear Sir,

We very much appreciate your positive feedback regarding your stay at the Sofitel Essaouira Mogador Golf & Spa.

Please allow us to apologize for not having met your expectations during your stay, which is obviously not the image I wish you to retain of your recent experience in our hotel.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We would like to reassure you however that our natural pool is daily checked and is compliant with the highest hygiene regulation. No bacteria were ever found in the pool, which is filtered by a natural system.

It is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Edoardo Giuntoli

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2013

I was at Sofitel Essaouria Mogador in August 2013.
It is a beautiful hotel with excellent rooms but with a management and service very bad.
It certainly desprestigiante to have in chain Sofitel a hotel with a level of service so mediocre.
Examples:
- On the day we arrived at 17h our room was not ready and when we ask why, the recepcionist just simply said we had to wait an hour because the hotel was full and without further explanation turned back and left us talking alone.
- When we had the room the bed sheets were full of brown spots and a balcony full of dust
- The corridor to our room in three days was never cleaned
- The next day we asked what was needed to be able to ride a bike, they told us that it was enough to make a reservation in the reception, we did so at 14h to 16h. Even asked us the number of the room to the reservation. At 16h when we arrived they said that no reserved bikes and we didn´t have bikes
- Throughout the stay did not replace the minibar only had water in the minibar in the days when we called to reception to ask
- One of the days we had to ask at reception for us to go clean the room because it was dinner time and the room was not clean
- In all the above as we talked to someone from the staff nonchalance was huge, came to check out to say we were not happy with the service and the receptionist start laughing. Had never spoken to him before.
In short it was the worst 5 star hotel I've been in my entire life ... not to repeat
To be honest I sleep 20% of the nights of the year in hotels and this was the hotel that cost me more to pay the bill. The four previous nights I slept in Naoura Barriere Hotel in Marrakech, the price is the same 200 €/night and the service is wondeful.

  • Stayed: August 2013, travelled as a couple
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2  Thank jcm860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 20 August 2013

Dear Madame, Sir,

I am sadded by your disappointment which is obviously not the image I wish that you retain of your recent experience at the Sofitel Essaouira Mogador golf & Spa.

Above all, we assure you that our main priority is to fully satisfy all your needs and to offer a quality of service that is impeccable.

It is of great importance to us not to leave you with a negative impression of the Sofitel Essaouira Mogador Golf & Spa.
Thus, please do not hesitate to contact me directly upon your next stay in Morocco, I would love to have the pleasure to welcome you again and definitely meet with you.

Yours sincerely,

Edoardo Giuntoli

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Reviewed 28 July 2013

Spent a week at this brilliant hotel and it certainly lived up to its 5* status. Nothing was too much trouble for the lovely staff - towels changed twice a day, free mini bar topped up everyday, request for more hangers dealt with immediately. The spa treatments are beautiful and we took advantage of a buy one get one free massage deal - really great value. The food was superb in all 3 restaurants and yes maybe not cheap but certainly very tasty. Breakfast was perfect - kept us going all day! All in all a truly relaxing holiday!

  • Stayed: July 2013, travelled with friends
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2  Thank JulesK78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this reviewResponded 31 July 2013

Dear Madame, Sir,

Thank you for taking the time to share your review on Tripadvisor.
It's always a pleasure to receive such a positive feedback!

We are very pleased to read that you truly enjoyed your stay with us, and that you were extremely satisfied with the service provided by our Ambassadors.

I look forward to welcoming you back in the near future.

Kindest regards,

Edoardo GIUNTOLI

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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