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“Excellent hotel”

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Sofitel Essaouira Mogador Golf & Spa
Ranked #16 of 74 Hotels in Essaouira
Certificate of Excellence
Croydon, United Kingdom
Level Contributor
250 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Excellent hotel”
Reviewed 3 November 2013

Just returned from staying 7 nights at this hotel on arriving we were given tea and made to feel very welcome we were then taken to our room which was great nice beds and it had a large bathroom with a great shower and a bath in the bedroom the view from the room over the pool and golf course are amazing. The hotel has two pools and a toddler pool the service around the pool is super with staff taking your food and drink orders and they are very friendly and helpful. The bar is very good and the service you get from the staff is great with a wide choice of drinks we had dinner in the hotel once which again was good the rest of the time we went out and they have a bus that takes you into town every hour and brings you back. The breakfast is wonderful with a big selection of food for all types and our waitress was very nice and helpful. They also had a spa with a gym which was never very busy and the spa pool is very good. This is a great hotel and we had a super holiday and would go back again and staff are so helpful and friendly a good place to stay

Room Tip: Get a room od 1st or 2nd floor as good veiws
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beechy2603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 5 November 2013
Madame, Sir,

Thank you for taking the time to share your review on Tripadvisor.
It's always a pleasure to receive such a positive feedback!

We are very pleased to read that you truly enjoyed your stay with us, and that you were extremely satisfied with the facilities of the hotel and the service provided by our Ambassadors.

Thank you for recommending the Sofitel Essaouira Mogador Golf and Spa.
We hope your next visit will be as pleasant as the previous one.

Warm regards,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,442 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
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English first
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 October 2013

Spent two weeks in Essaouira in a Riad , we booked the Sofitel for dinner , on arriving we were unsure of were the bar and dinning room were , we asked a waite who was passing and he took us to the bar , do go for a drink before dinner , the bar is very modern but great for watching the sun set . The waiter came back with the menues and the collected us for the dinning room . The food was very good , try the shoulder of lamb and do try Moroccan wine its some of the best iv ever had . We found out the waiter was called Akram , his attention was great and not over the top . , we did return and we will on our next trip to Essaouira .

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank tambuli_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 1 November 2013
Madame, Sir,

Thank you for sharing your positive review of the Sofitel Essaouira Mogador Golf & Spa on Tripadvisor.

We all look forward to welcoming you back to our Atelier Aux Aromes restaurant.

Warm regards,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Desert, California USA
Level Contributor
114 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 28 October 2013

Just returned from a five day stay at the Sofitel Mogador. Very nice property with a beautiful swimming pool and a view to the ocean over a delightful golf course. Very big property with a main hotel and villas. Just about 10 minutes or less to the old fishing town of Essaouria (not to be missed). Stayed for one night at a Riad in Essaouria which was to small for us so we moved to the Sofitel for four nights. As you expect from Sofitel the Restaurants we dined in served delicious fare although expensive. Stayed in a Golf View Deluxe Room which was kind of funky layout, including a ugly big blue tiled bathroom. The bed was European, soft and firm in the middle. All in all the room was sufficient, however the rest of the resort and golf course made up for it. Also the golf course restaurant serves wonderful food with the same high price!

Room Tip: All rooms seem to have a view of the golf course. However, if you move up to a higher level you wil...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ursus51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, Directeur général at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 1 November 2013
Madame, Sir,

Thank you for taking the time to share your review of the Sofitel Essaouira Mogador Golf & Spa on Tripadvisor.

We were pleased to read that you found our hotel very nice and that you particularly enjoyed the facilities and the comfort of our MyBed.

On behalf of the entire team, I hope to welcome you back in the near future.

Best regards,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frodsham, United Kingdom
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 October 2013 via mobile

Have just returned from a 4 night stay. Great location and very comfortable hotel even if it's decor is a little worn in places (especially corridors). Staff,including G4S security were generally friendly , helpful and responsive.The location and facilities generally earn the 5 star rating but room service,during our stay,was far from the mark. The complementary minibar,coffee facility,toiletries,and even toilet paper were not replenished unless we asked and then not in a timely way,reception confirmed it should have been automatic. We should not have had to draw to the attention of catering staff the fact that sparrows were eating the breakfast cereals,they were then covered.
The walk to the deserted beach along the marked path through the golf course is a must but be prepared to be stopped by golfers to be told you should not be there,golfers need to be told to expect walkers and coexistence.
The evening me use we were shown were not exciting but that was of no concern as there are plenty of very good resteraunts in town
We would consider visiting again but from our experience this visit our expectations re 5 star rated service would be reduced,it could just have been a bad week for the hotel.

Stayed October 2013, travelled as a couple
Helpful?
Thank Anon675738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 26 October 2013
Madame, Sir,

Thank you for taking the time to write a positive and detailed review on Tripadvisor.

We were extremely pleased to read that you enjoyed the facilities and the service provided by our Ambassadors.

We would also like to thank you for your constructive feedback with regards to the room service, and would like to assure you that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you for bringing to our attention this matter and we hope to have you back with us in the near future and show you the improvements realized.

Sincerely,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 24 October 2013

Hotel ratings can be misleading, but this hotel earned its 5 stars. The buildings and accommodation were simply stunning and the choice of pools, restaurants, walks and activities both accessible and balanced. My daughter and I took advantage of Moroccan music and dancing, pilates, cookery class, Moroccan wine tasting (fabulous) and seriously chilling out. Our room was stunning and views out to sea, including evening sun sets, just beautiful. Whilst busy, the hotel never seemed full, nobody reserved sun loungers (!) and even the children seemed to respond to the peaceful surroundings, having a lovely time.

Large and 'grand' hotels can be intimidating but the staff at the Sofitel are very accommodating, professional and always smiling. Led by the General Manager, Eduardo, we were incredibly impressed and hope to return.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Worldlwanderwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 26 October 2013
Dear Madame,

Thank you for taking the time to tell us about your positive experience at the Sofitel Essaouira Mogador Golf & Spa.

I was extremely pleased to read that you fully enjoyed your stay with us, and look forward to welcoming you back in a not too distant future.

Warm regards,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Karlslunde, Denmark
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 October 2013

We just came back from a 4 night stay in the Sofitel Essaouira Mogador Golf & Spa. The hotel is of such nice and in general the service is good. But at one vital point we completely lost our trust and faith to the hotel management. That is in controlling the hygiene of the breakfast restaurant.

One morning dining in the breakfast restaurant my wife found what looked like excrement from birds in her food. We immediately asked the waiter and she blushed, but confirmed that this was probably excrement from birds. She pointed at the ceiling and we saw that that was birds all over inside the restaurant. We saw several birds sit and eat directly from the buffet. We took several pictures to document this incident and we left the restaurant without eating anything.

Afterward we had a meeting the management of the hotel. They acknowledged the problem, but for them it was important that guest was allowed to sit and eat outside the restaurant. In order to allow this the door to the restaurant had to stay open and this allowed the birds to come inside the restaurant and they were not willing/able to change this.

We believe it is unacceptable a 5 star hotel (any hotel) can disregard the wellbeing of their guests in such an appalling way and therefore cannot recommend any guests to eat their breakfast at Essaouira Mogador Golf & Spa.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cekkot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 21 October 2013
Madame, Sir,

Thank you for taking the time to tell us about your experience at Sofitel Essaouira Mogador Golf & Spa.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

We would like however to assure you that food hygiene is one of our highest priorities : food sample are taken and analyzed at least on a monthly basis, HACCP is strictly followed, and we comply with both Moroccan and European food hygiene regulations.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marbella, Spain
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 20 October 2013

I stayed for 5 days as a solo traveller and felt safe and generally well looked after which isn't always the case as a female. The male staff only ignored me once during breakfast and I had to wait for my favourite waitress to start her shift. The female waitresses are generally delightful.

The guys decided to rather serve the couples around me. Slightly irritating. Same at the Tiki bar where they served two men rather than me.

Loved the room and the amenities but the service isn't 5 star as it is can be slow to the point of being non-existent. The maid broke a bottle and did not remove all the shards on my floor. Ergo, I stepped into one. Hmmm.

The mattresses are amazing and I have never slept so well! Shuttle service into town is great and the location too.

Overall: recommended.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChickCam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 21 October 2013
Dear Madame,

Thank you for taking the time to share your review on Tripadvisor.

I was surprised to read that you found our male Ambassadors not as efficient as the female ones, and would like to express my sincerest apologies for that.

On a positive side, I was glad to read that you found our famous MyBed very comfortable and that you will recommend our hotel.

Best regards,

Edoardo Giuntoli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Essaouira Mogador Golf & Spa

Property: Sofitel Essaouira Mogador Golf & Spa
Address: Domaine Mogador, Essaouira 44000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Essaouira
#4 Spa Hotel in Essaouira
#5 Luxury Hotel in Essaouira
#9 Romantic Hotel in Essaouira
#12 Family Hotel in Essaouira
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Essaouira Mogador Golf & Spa 5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sofitel Essaouira Mogador Golf And Spa
Sofitel Essaouira Mogador Golf Hotel Essaouira

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