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“Disappointing - five star? Not really” 3 of 5 bubbles
Review of Sofitel Essaouira Mogador Golf & Spa

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Sofitel Essaouira Mogador Golf & Spa
Ranked #15 of 77 Hotels in Essaouira
Certificate of Excellence
London, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Disappointing - five star? Not really”
3 of 5 bubbles Reviewed 2 August 2014

The service at the hotel is pretty dire - things just don't get done especially housekeeping: the water is not drinkable so it is important to have a bottle for each bed delivered with the turndown service - most nights we had to call several times and wait for at least an hour for anyone from housekeeping to arrive - not ideal with kids wanting to go to bed.

The rooms are generally comfortable (we had a villa with a private pool). The buffet supper is just about ok (but not really 5 star), breakfast is good, but the restaurant gets busy most of the time and the seating arrangements are not ideal. The food from the pool bar is terrible and should be avoided.

The main pool area is good but gets very busy (with people putting towels down before breakfast).

Essaouira is a great place to visit, the Sofitel is fine but pretty over-priced for what is offers in terms of service and food.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank 25_London_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 4 August 2014
Dear Madame, Sir,

We very much appreciate your positive feedback regarding your stay at the Sofitel Essaouira Mogador Golf & Spa.

Please allow us to apologize for not having met your expectations during your stay, which is obviously not the image I wish you to retain of your recent experience in our hotel.

Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
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Devon UK
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

We have just spent a week here. We walked into Essaouira most days along the beach, about 4 miles, and then got the hotel shuttle back. We last got there by camel. At night you are effectively stuck in the hotel unless you use a taxi.

We made good use of the gym which was quite small but quite we ell equipped; it could have been better air conditioned.

The food was good. Buffet style, although it started to get a little repetitive. Fish, chicken, meat and noodles cooked to order. There are 2 main restaurants. We were told the food in each was identical but we were not convinced it was. We were told on several nights that the larger restaurant on the left as you stand in reception and look towards the pool was full so we are in the one on the right. When we did eat in the one on the left the selection seemed much greater and we regretted have been fobbed off on previous occasions.We had a half board deal. Disappointingly we couldn't use the credit in the main restaurant in any of the other restaurants within the hotel.

We would certainly stay here again but our preference would be one of the hotels closer to or in Essaouira.

Room Tip: We were given rooms overlooking the golf course, to the left of the main pool when standing in rec...
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  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Butterleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 4 August 2014
Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Essaouira Mogador Golf & Spa. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 August 2014 via mobile

Service at reception isn't great- we were not welcomed with tea although others in our position were and we had to wait an extra hour past the confirmed check in time to get the keys to our rooms.
When asking at reception to check in, they told us to take a seat and although they were not busy, we waited half an hour and we were still not attended to.
The first room we were given was not clean, there was sand and handprints on the porch and the shower was covered with limescale.
After a long and tedious couple of hours, we were able to change our room, however, as a family, our children were not able to stay in a room next to us.
Additionally, the a.c in rooms on full power isn't great and having visited in august, the room was extremely muggy during the night and this was not helped by the scratchy bed sheets.
Furthermore, the beach is a 25 minute walk and signs leading to the beach are not regularly maintained because we spent 10 minutes walking in the wrong direction due to a sign having been changed.
Cleanliness isn't great because my father ordered the local beer at the poolside which he had drunk on many occasions and it didn't taste quite right, so after returning it he noticed that the waiter simply put the lid back onto the bottle and put it in the fridge, after my father had taken a sip from the bottle.
The one positive is the food, however in order to enjoy it you have to arrive early, which is at about 19:30.

Stayed August 2014
Helpful?
3 Thank Priya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 2 August 2014
Dear Madame,

Thank you for taking the time to tell us about your experience at Sofitel Essaouira Mogador Golf & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 1 August 2014

Returned on 29th July from a week half board at this hotel. Flew Easyjet to Marrakech then 2 hour drive to hotel. My first impression was what an UGLY building, looked more like a prison no charm just concrete. There was a problem with our booking so we had to wait 2 hours before we got acceptable rooms. First evening the main restaurant had no tables for the 4 of us so we had to eat in the less favouried restaurant. My daughters room(214 I think) was damp, the shower water did not drain. We had to make several requests, eventually in writing before she was moved. The food was good, lots of choice and the staff were very attentive but not always got things done quickly.
The mini-bar in my daughters room didn't work, took 3 days to get it fixed.
My overall negative impression of this hotel is one of design. A little thing like the chairs in the bar were very uncomfortable, the bath in the room(blue small tiles) had shape edges, the gents toilet outside the bar was so dark you were likely to make a mess.
The designer of this hotel was a modernist and was concerned more about making the hotel look MODERN than about the customers comfort - give me the traditional style any time.

Room Tip: Rooms above the bar are the best (320 to 330)
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  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank oliver_khan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 2 August 2014
Dear Sir,

We very much appreciate your comments regarding your stay at Sofitel Essaouira Mogador Golf & Spa.

As you rightly mentioned, our hotel is a blend of contemporary Moroccan architecture and French design.
Mashrabiya windows, traditional hammam lounge, authentic "zelliges" tiles and several other details are everywhere to show the Moroccan refinement.

We appreciate you sharing your concerns, and suggest you for your next trip to Morocco to visit our sister hotels in Fes (Palais Jamai) or Marrakech (Palais Imperial) where your desire of traditional style will certainly besatisfied.

Kindest regards,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 30 July 2014

Having travelled through Morocco for ten days staying in some fantastic hotels we arrived at Sofitel expecting a beautiful furnished and character filled hotel. It is not ! It is a modern block 25 mins walk from the beach and 15 mins drive from the town. We stayed in a villa which could have been just about anywhere with its own pool. Quite a relief as it seems to be the sort of place people reserve their sun beds around the communal pool before 7am with a towel and a book and then disappear for hours. The food although good in quality was on a perpetual Buffet basis. Wearing after 3 meals a day . Definite feeling of the package tour about it.

Room Tip: The villa was clean and big. Rather distracting having the staff wander in unannounced in the middle...
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  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Flo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 31 July 2014
Dear Madame, Sir,

Thank you for taking the time to write a review about the Sofitel Essaouira Mogador Golf & Spa on Tripadvisor.

Our resort, designed by the Moroccan architect Rachid Andaloussi and the French designer Didier Gomez, blends contemporary French design with authentic Moroccan details like mashrabiya windows.

A free shuttle service runs every hour and connect the hotel to town in only 8 - 10 minutes, as there are no trafic lights in the charling town of Essaouira.

Sincerely,

Edoardo Giuntoli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denbighshire
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 28 July 2014 via mobile

We were collected from the airport for our transfer to the hotel expecting to get into a minibus with other travelers we were escorted to a beautiful Mercedes and bottles of cold water. This was very much appreciated after a long journey! On arrival we checked in quickly and were shown to our room. The room was impressive, we were in a superior room and the bed was incredibly comfortable. It was late when we arrived so went straight to bed. In the morning we noticed a few minor glitches with the room, very poor reception on the TV, the do not disturb sign didn't work and there was a serious lack of tea and coffee facilities in the room! After a trip to reception they were happy to help and maintenance were in our room within minutes although the do not disturb sign didn't get fixed. The hotel will provide tea and coffee facilities on request we received a nespresso machine and kettle but no cups! The food in the resort was a very high standard we were half board and so wanted to take advantage of the restaurant. I'm not a big fan of buffet restaurants but we were not disappointed, plenty of choices and freshly cooked food on offer. The service around the pool was brilliant although the food and drinks were incredibly expensive!!!! We had a very relaxing week here and would recommend.

Stayed June 2014
Helpful?
1 Thank S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 29 July 2014
Dear Madame, Sir,

Thank you for taking the time to post a review on Tripadvisor regarding your recent stay at the Sofitel Essaouira Mogador Golf & Spa.

We are delighted to read that you stay was pleasant and that you recommend our hotel.

We all look forward to welcoming you back in a near future.

Kind regards,

Edoardo Giuntoli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

We had a nearly perfect stay at Sofitel. Our villa was beautiful and we had the perfect view over the golf course and sea.
We stayed there with our 16 month baby, which was great. The staff had prepared a room with a baby cod. The hotel is very children friendly. There is a children's villa where they keep a donkey. They do lots of activities. For babies you can get a baby-sit.
The staff is very friendly and helpful. But one person in special deserves our special thanks for the more than exceptional care she gave us: Hakima, our butller. She is a very friendly women, and above all very efficient. She can arrange everything you want. She makes sure you don't have to worry about anything at all during your stay. Even when you want to visit Essaouira, she helps you with some nice addresses.
Many thanks for the perfect stay!

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank laurence s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edoardo G, General Manager at Sofitel Essaouira Mogador Golf & Spa, responded to this review, 29 July 2014
Dear Madame, Sir,

I was very pleased to read that you had a lovely time at the Sofitel Essaouira Mogador Golf & Spa and that we managed to take good care of you and your little baby.

I hope that we will reach the “perfection” during your next visit.

Warm regards,

Edoardo Giuntoli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Essaouira Mogador Golf & Spa

Property: Sofitel Essaouira Mogador Golf & Spa
Address: Domaine Mogador, Essaouira 44000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Essaouira
#4 Spa Hotel in Essaouira
#5 Luxury Hotel in Essaouira
#9 Romantic Hotel in Essaouira
#12 Family Hotel in Essaouira
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sofitel Essaouira Mogador Golf & Spa 5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sofitel Essaouira Mogador Golf And Spa
Sofitel Essaouira Mogador Golf Hotel Essaouira

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