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Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-
Ranked #17 of 75 Hotels in Essaouira
Certificate of Excellence
Reviewed 17 January 2012

Thoroghly enjoyed Essaouira, with a three-nights stay in February, 2011. Made good use of the balcony, not only facing the ocean, but situated above the main road and beach promenade - great for people watching. The hotel is fine for its purpose, clean and well appointed. Reception staff very friendly and efficient; however, dining room breakfast service was not very attentive, e.g., slow to clear used dishes, leaving us feeling somewhat abandoned at times. The supervised parking was much appreciated and the conscientious, caring parking attendants were always available when we needed them.

Room Tip: Recommend a luxury room with ocean view and balcony.
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  • Stayed: February 2011, travelled as a couple
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Thank Zippy22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACHID B, General Manager at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 22 February 2012

Dear ZIPPY,

First I would like to thank you for choosing Le Médina Essaouira Thalassa sea & spa MGallery Collection.

Know that I will not hesitate to share your comments with my whole team, and i apologize for the disagreements happened during your stay.

In the other side, I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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522 - 528 of 1,680 reviews

Reviewed 10 January 2012

Excellent Hotel in front of the beach with great views over the bay, short (5min) walk into the medina (main town). Very nice fresh water outdoor pool and a warm 35C indoor saltwater pool. We were also very impressed by the hamam (steam rooms). Plenty of sun beds and loungers around the pool and on the beach.

Very spacious, clean rooms, we were on a special offer so were in an older room, which was still very nice. The rooms next door to us were all being renovated and the workmen were very considerate and did not bother us at all. There was a bit of a mix up about a transfer before we arrived, but it was resolved quickly and efficiently.

All in all a very relaxing and enjoyable stay!

  • Stayed: January 2012, travelled as a couple
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2  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACHID B, General Manager at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 22 February 2012

Dear Sir,

Thank you for taking the time to write a review about your recent stay at Le Médina Essaouira hôtel Thalassa sea & spa

I'm happy you enjoyed your stay, and you appreciated our services.

All the staff and I hope to welcome you soon again.

Best Regards

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Reviewed 8 January 2012

We took advantage of an Internet offer on the hotel website and got excellent value for money. The inside room overlooking the swimming pool was large and quiet with a sizeable and comfortable bed. Like me, the hotel has seen better days, but it still has a lot to offer. A short walk to the old town and the port, the beach is just over the road, a very good light lunch in its beachside restaurant and a decent breakfast. It's easy to drive to and they park your car across from the hotel in a chained-in supervised area. The staff were all smiling and helpful. I didn't like check in though, as they serve you a tea but take your credit card away for a print; I don't like losing sight of my credit card. The decor is a bit worn here and there, but at the internet price it's still excellent value for money. At that price I'd stay there again if visiting Essaouira. By the way, the shower is really powerful, but watch out for the temperature control, the hot water is REALLY hot.

Room Tip: If you want the sunsets, the sea view rooms; if you want quiet nights and mornings, the pool side.
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  • Stayed: December 2011, travelled as a couple
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Thank cliffordchambers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACHID B, General Manager at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 22 February 2012

Dear Sir,

First I want to thank you for taking time to let us know your comments; we read them with great attention.

Kindly know that the credit card print is just a grantee to complete your file, and it is not a debit.
It is a procedure in Accor's hotels all over the world.

I am delighted that you enjoyed your stay, and it will be a pleasure to receive you again in Le Médina Essaouira hotel Thalassa sea & spa.

In the meantime, please accept my sincere greetings.

Kind Regards,

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Reviewed 5 January 2012

nice hotel to explore Esaouira, well located however it hs got some issues.

Bad bits
most of the electrical sockets on our room were not working, some of them looked as they were coming out, and could be dangerous.
The door nob to the balcony just felt apart when we tryed to open it.
at night the reception looks very unconfortable, all lights out, and sleepy staff
We had to fill in our own check in, wich never happened to me in any 5, 4 or 3 star hotel.
There was no water or tea or cofee ofered in the room, and taking in consideration that the tap water was not very good they should offer the water at least.

Good bits
We were offered a upgrade once we arrived, to a room with pool view which was obviusly very nice.
On arrival we were also welcomed with mint tea and wet tissues for refreshment, a very nice touch.
The hotel staff was extremely nice, and cattered for all we needed.
the indoor swiming pool was perfect, and was quite a nice moment
the outdoor swimming pool was also a very nice place to hang out
The bed was so confortable, i could have stayed there the whole day, it felt you were sleeping on a cloud.

  • Stayed: January 2012, travelled as a couple
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2  Thank Filipe_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2011

Essaouira is great, and Le Medina offers a perfect homebase to explore it. Highly recommended in all respects! The ocean-view rooms overlook the relatively busy street, but they are never too noisy; the service is very capable and friendly. Overall, the hotel is just an excellent place to stay.

  • Stayed: November 2011, travelled solo
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Thank AfWa2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2011

We stayed here after 4 crazy days in Marrakech, and what a joy. It is opposite the beach, road not so busy. Night time was very quiet so great nights sleep. Maybe too quiet for some. 10 minute walk into town, where there are plenty of restaurants to choose from (Taros is fabulous). There is also a hotel fish restaurant on the other side of the road by the beach. Not much atmosphere, but food good. Breakfast 18euros each for the continental. More if you wanted extras. We decided it was a ridiculous price for lots of food we probably wouldn't eat, so took the 6euros/couple option and wandered over to the cafe by the beach and enjoyed the view and sunshine with our coffee, orange juice and pain au chocolat instead. Bed very comfy, staff friendly. There were very few people staying at the hotel whilst we were there (late nov), so not much going on. The main restaurant was only open for breakfast, and not evenings as we had expected. There is also a Moroccan restaurant, but the only time we checked it out there was 1 table with four other guests, so we went elsewhere. We sampled the bar most evenings, which is lovely, with great relaxing sofas. We were given a free drink voucher for use in the bar which we enjoyed the first evening.
Main downsides of the hotel were that the outdoor pool was supposedly heated, but too cold for us to use. The indoor heated spa pool is only open to hotel guests from 7pm, unless you are paying for spa treatments. There are also no towels available for hotel guests in the indoor pool area. They have all been taken off to the laundry. We did pay for a hamam treatment, but once again, it was a case of shower in your room, or bring your own toiletries and towel downstairs with you. Clearly the spa and hotel are running as 2 very separate concerns. Gym was good, with weights, and a good number of machines.
We expected to have to pay for wifi, but it seemed we could get free access in most (not all) areas, so this was a plus.
Secure parking (looked after by hotel employee) in chained-off area opposite hotel.
Would definitely stay here again.

Room Tip: Rooms opposite piano bar have evening sun.
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  • Stayed: November 2011, travelled as a couple
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Thank kamagogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RACHID B, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 1 March 2012
Google Translation

Cher Kamagogo;

Je vous remercie d'avoir séjourné parmi nous, et d'avoir pris le temps de partager vos commentaires sur le site tripadvisor.

Je suis très heureux que votre séjour se soit bien passé.

C'est avec grand intérêt que nous avons pris en compte vos commentaires. Votre remarque concernant le Wifi, je tiens à vous informer que le projet est en cour de réalisation, afin qu'il soit gratuit dans tout l'hôtel.

En ce qui concerne la piscine extérieure, aujourd’hui elle est chauffée à 27°.

Tous vos commentaires seront partagés avec nos équipes, ceux-ci sont très importants car ils nous aideront toujours à perfectionner la qualité de nos services et afin de rendre votre séjour le plus agréable en notre compagnie.

N'hésitez pas à me contacter pour toute information complémentaire, je reste à votre entière disposition.

Bien à vous.

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Reviewed 29 November 2011

We stayed for 6 days between 13 and 19 November. Our booking was not made through the Sofitel website and there was a problem with the booking.

Fatime at the hotel sorted this out for us very promptly and gave us a lovely room with large balcony overlooking the pool, I cannot thank her enough.

The hotel is very relaxing and all the staff, from reception, to waiters, to porters were all charming, with nothing being too much trouble.

Breakfast was excellent, with plenty of choice - all freshly prepared and beautifully presented.

Everywhere was spotlessly clean and smelled gorgeous!

We will definitely return to this hotel again.

Room Tip: Rooms facing the sea have smaller balconies and are noisier. However, all rooms are excellent qualit...
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  • Stayed: November 2011, travelled as a couple
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Thank STrimmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-

Address: Avenue Mohamed V, Essaouira 44000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Essaouira
#7 Luxury Hotel in Essaouira
#9 On the Beach Hotel in Essaouira
#14 Family Hotel in Essaouira
#19 Romantic Hotel in Essaouira
Price Range: £62 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel- 5*
Number of rooms: 117
Official Description (provided by the hotel):
Reminiscent of a sumptuous Moroccan riad, the facade of the Sofitel Thalassa Essaouira is painted the traditional red of Mogador. Set on the coast, close to the medina, this charming luxury hotel furnished with thuja and lemon wood cabinets, provides direct access to a luxury thalassotherapy centre. Enjoy an unforgettable leisure and fitness break. ... more   less 
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Also Known As:
Le Medina Essaouira Hotel Thalassa Sea And Spa - Mgallery Collection
Accor Thalassa Essaouira
Sofitel Essaouira
Essaouira Sofitel

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