Except at reception where the staff is intelligent and useful but the bar and pool staff is useles. We left to go to Atlas, which is only 5 minutes away and it was so much better overall (facilities, staff service, room size, food)
So many examples why the Medina is a bit of a joke for a 4 star hotel: they served us liquid butter for breakfast (had melted in the sun), cuttlery was dirty, they made a mistake in charging us for the wrong items, we ordered drinks that never arrived by the pool, they charged us 5 euro to bring a bathrobe to our room, they tried to charge us twice the regular price for an extra stay of 2 nights, the toilet flush doesn't work properly near the reception area and in our room (blocked toilet), some outdoor furniture is broken (I nearly sat on an armchair which felt down as soon as i touched it), breakfast is extermely expensive (18 euro) just continental and a bit of cheese, the hotel doesn't own a fresh pepper grinder (come on guys FRESH PEPPER, is that too difficult?)
Not all was bad, on the positive side, the pool is big and slightly heated. The pool boy is quite hot my girlfriend said to me.
Overall average for a 4 stars hotel, it would be better aligned to a 3 star hotel standards.
- Official Description (provided by the hotel):
- Reminiscent of a sumptuous Moroccan riad, the facade of the Sofitel Thalassa Essaouira is painted the traditional red of Mogador. Set on the coast, close to the medina, this charming luxury hotel furnished with thuja and lemon wood cabinets, provides direct access to a luxury thalassotherapy centre. Enjoy an unforgettable leisure and fitness break. ... more less
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- Also Known As:
- Le Medina Essaouira Hotel Thalassa Sea And Spa - Mgallery Collection
- Accor Thalassa Essaouira
- Sofitel Essaouira
- Essaouira Sofitel