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Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-
Ranked #17 of 75 Hotels in Essaouira
Certificate of Excellence
Reviewed 22 October 2013

Arrived here after 3 nights in the Sofitel Marrakesh. On arrival the reception area is lovely, fresh flowers and traditional tea maker. Downhill from there on :( hotel room smelled awful, pool so cloudy nobody would go in. Very short staffed and only one waitress serving tables at night. Staff work very hard but they are just to few to provide even a 4 star experience. Food very expensive but a set menu is available every night in the main restaurant which was good value for money. We tried room service a few times but food arrived cold (also had to phone from bathroom as room phones not working). This hotel is marketed as a la carte but is not. Would not return.

  • Stayed: September 2013, travelled with friends
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Thank JOANNE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIQUE A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 24 October 2013

Dear JOANNE,

Thank you for taking the time to share your opinion with us following your stay at the Medina Essaouira hotel Thalassa sea & Spa.

I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies.

I hope that this experience will not leave you with a bad impression of the Hotel.

Thank you again for taking the time to contact us and please accept our sincerest apologies.

Best Regard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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384 - 390 of 1,609 reviews

Reviewed 10 October 2013

Located a short walk from the old walled town or medina, this modern hotel in Essaouira provides luxury and comfort in its bedrooms which either overlook the sheltered oval-shaped pool or the long, sandy beach. There is an impressive atrium and large breakfast area but the Moroccan restaurant with traditional fare, open in the evening, did not appeal. Cote Plage, the hotel's beachside restaurant serves an international menu and light meals could be had at lunchtime beside the pool. Service poolside was exasperatingly slow and, not surprisingly for a luxury hotel, prices were high compared to what could be found in some excellent restaurants in the medina.
The standard of housekeeping was very high. Bedrooms and bathrooms were spotlessly clean and the maids friendly and smiling. Reception staff, on the other hand, were not at all helpful. Although we speak French, they failed to communicate important information on several occasions during a week-long stay!

Room Tip: Rooms overlooking the pool are probably best. However, if you choose a sea view I doubt there would...
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  • Stayed: September 2013, travelled as a couple
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1  Thank Rosemary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIQUE A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 12 October 2013

Dear Rosemary B,

Thank you for your comment; I’m going to share it with the entire team of Le Medina Essaouira Hotel Thalassa sea & spa

I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies.

Thank you again for your comprehension.

We hope to welcome you soon.

Sincerely

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Reviewed 6 October 2013

We stayed here four days at the end of our Holiday. After traveling by car quite some days seeing a lot of Morocco, this was the best place to relax. The Hotel is located across from the boulevard and beach, great. The Hotel is beautiful and super comfortable, making sure you feel you're on Holiday and get all care needed. The rooms are great (we had a standard room), clean, lovely, spacious bathroom and closets. Also a flatscreen tv with movie channels, very relaxing!!!! The pool is lovely, big, enough space. And the restaurants and bar are excellent. Definitely recommend this Hotel in lovely Essouira!!

Stayed: September 2013, travelled as a couple
Thank Jeroen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIQUE A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 12 October 2013

Dear Jeroen ,

I'm very much apreciate your positive feedback regarding your stay at Le Medina Essaouira Hotel Thalassa sea & spa.

I will not hesitate to share it with the entire team.

I will be pleased to see you again in Essaouira.

Sincerely

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Reviewed 1 October 2013

Enjoyed a few days in this hotel by the sea.

+'s:
- location: easy walk into town, well lit and safe trot in to have a wander and Essaoira is perfect for casual exploring
- free parking across road from hotel with security
- big room (no need to book suite in my opinion) with balcony and a choice of view - pool or sea
- big comfy bed with great pillows
- sunbeds/towels on beach
- outside restaurant by pool has some buzz at breakfast time

-'s:
- food, not great quality and rather spendy, I would recommend eating out - plenty of options on the doorstep
- lovely bar, but no-one in it so zero athmos- shame as they could do more to promote this and encourage people in; the hotel is rather dead generally of an evening
- breakfast buffet - reasonable selection of breaded goods, some hot options, cheese/ham and fruit. Coffee not so hot or good, which is strange in Morrocco. Also they don't replenish the coffee, for example as is typical elsewhere
- no tea/coffee making facilities in room, which I appreciate is not a standard 5 star thing but I like a camomile tea before bed!
- hotel could do with a decor freshen up, it's a little dated

Probably the main issue with the Medina,the staff are nice and there are lots of them but one has to ask for everything and typically wait some time for it to appear. Having staff circulate at meal times asking if everything is okay or would you like more of x or y would be appreciated I'm sure.

Room Tip: Don't bother with a suite!
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  • Stayed: September 2013, travelled as a couple
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1  Thank AmoraItalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIQUE A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 2 October 2013

Dear AmoraItalia,

Thank you for taking the time to write a review about your recent stay at the Medina Essaouira Hotel Thalassa sea & spa.

Your opinion is very important to us,we will take the necessary actions, please allow me to express my sincerest apologies.

I certainly would be very pleased to see you again on a next visit at Essaouira.

Sincerely

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Reviewed 1 October 2013

This was our first stop on our honeymoon. Overall we were really pleased with it all and would recommend although only through 'offer' prices as our value for money included visiting with a Groupon.

The pool, breakfast, room, room service, cocktails and general service were all great. Not being particularly bilingual was not an issue here as most spoke English sufficiently if not very well.

The room did end up with ants roaming around but we had a small amount of snacks around and part of the scenery was large plants reaching up the side of the building. Although annoying it couldn't be helped much.

The wifi was very temperamental which led to quite a bit of frustration. When offered it should be consistent either way so that customers know what to expect.

The bed was the largest I think I've ever seen and the room was fantastically dark with the curtains drawn so 5 stars there.

Unfortunately the spa services were quite lacking, not in what was on offer but the organising of doing any. We waited for more than an hour whilst one other couple were served. I know there is a line to draw between giving customers a focus and importance whilst moving them a long in good time but they were WAY off in our single experience.

Overall very nice, would recommend to couples and families (there's lots to do in Essouira for all) but the price was high when not on offer.

Room Tip: Pool facing is not windy. Sea facing is windy but has an amazing view!
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  • Stayed: July 2013, travelled as a couple
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1  Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIQUE A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 2 October 2013

Dear Andrew,

I very much appreciate your comments regarding your stay at the Le Medina Essaouira Hotel Thalassa sea & spa MGallery.

Your feedback is very important to us,I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies.

I hope to receive you another time with us.

Sincerely

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Reviewed 30 September 2013

stayed 7 nights staff very helpful we found service to be very good in need of refurbishment but rooms very clean as was all of the hotel pool area nice place to chill out drinks average price for hotels we had lunch round the pool and food very good we had a great time in essaouira and would like to thank all the hotel staff for playing there part in making our holiday memorable stayed september 2013 travelled as a couple

  • Stayed: September 2013, travelled as a couple
    • Value
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Thank andy2255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIQUE A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 2 October 2013

Dear Andy,

Thank you very much for your message.

I appreciate that you take time to give us your feed back!

I will transfer your comment to my staff; it is the biggest reward for their daily effort and I hope we will have the pleasure of welcoming you in the very near future!

Sincerely,

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Reviewed 29 September 2013 via mobile

Booked on hotels.com based upon location and good star rating and T/A reviews. Very much as billed - nice rooms, good amenities, lovely pool, great for the beach and town. Could do with a bit of a refurb/tidy up but not a major problem.

  • Stayed: September 2013
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Thank Jonnygoogles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIQUE A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-, responded to this reviewResponded 30 September 2013

Dear Jonny,

Thank you very much for your message!

Happy that you enjoy your stay, all the staff hope to welcome you soon in this Hotel!

I hope to receive you another time in Le Medina Essaouira Hotel Thalassa sea & spa.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel-

Address: Avenue Mohamed V, Essaouira 44000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Essaouira
#7 Luxury Hotel in Essaouira
#9 On the Beach Hotel in Essaouira
#14 Family Hotel in Essaouira
#19 Romantic Hotel in Essaouira
Price Range: £47 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery by Sofitel- 5*
Number of rooms: 117
Official Description (provided by the hotel):
Reminiscent of a sumptuous Moroccan riad, the facade of the Sofitel Thalassa Essaouira is painted the traditional red of Mogador. Set on the coast, close to the medina, this charming luxury hotel furnished with thuja and lemon wood cabinets, provides direct access to a luxury thalassotherapy centre. Enjoy an unforgettable leisure and fitness break. ... more   less 
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Also Known As:
Le Medina Essaouira Hotel Thalassa Sea And Spa - Mgallery Collection
Accor Thalassa Essaouira
Sofitel Essaouira
Essaouira Sofitel

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