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“A wonderfully indulgent break”

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Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection
Ranked #17 of 74 Hotels in Essaouira
Certificate of Excellence
Belfast
Level 5 Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“A wonderfully indulgent break”
Reviewed 29 July 2014

Simply couldn't fault the hotel- from the minute we booked (thank you Mr Koufouz for your attention to detail) we had excellent and gracious service. Nothing was too much trouble for the staff. We travelled as a family of six from mid-teens to late 50s and left feeling very refreshed and spoiled (and quite glad that our and other teenagers were the youngest people there). We had 5 days in an elegant space with wonderful sports and spa facilities including a roof top solarium - that provided something for everyone (though mercifully nothing in terms of the usual package hotel 'entertainment' which would have sen us check out very quickly) Absolutely delicious poolside breakfasts with a dedicated egg chef and a good spa facility with very capable therapists, and such a lovely reception area with the musician playing violin and oud for long stretches of the afternoon . As the Medina, close by, is the focus of the small 'traditional' tourist town, and the beach windy - 5 days provided us with just enough luxury down time in between visiting other areas of the country - would thoroughly recommend for couples and families with older teens families.

Room Tip: While a sea view is good, would recommend the pool facing balconies - standard rooms are very good...
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Katy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, 30 July 2014
Dear Katy,

Thank you for this enthusiastic comment, i’m going to share it with the entire team of MGallery Le Medina Essaouira.

I hope I will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
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Wellington, New Zealand
Level 6 Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 14 July 2014

We escaped from the scorching heat of Marrakech to the quiet relief of Essaouira and the Le Medina Thalassa. The hotel faces a lovely wide beach and is just a short walk from the historic port & Medina. It is in need of redecoration to smarten it up. The grounds & gardens were being tidied but we suffered an awful effect when the wind blew prickles from the cacti being pruned all over us, leaving us itchy & sore. The hotel front desk staff were less than sympathetic when we advised them of the issue. We also had a surly staff member who pulled a face when we were given the wrong drink order. However in contrast the doormen were lovely & welcoming with a friendly smile every time we walked in or out.

The rooms were spacious with an enormous bed and quality bedding. The bathrooms had decent sized towels and robes. Our room had a good sized deck looking over the pool but sea facing rooms had the best views. Poolside could be a bit cold and windy but there is a rooftop sun deck that seemed more sunny and sheltered.

We declined breakfast at 15Ɛ per person and walked the 5mins to the Medina for a much bigger, better breakfast for less than 5Ɛ each.

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Whakat1k1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, 18 July 2014
Dear Whakat,

First I would like to thank you for choosing Le Medina Essaouira Thalassa sea & spa MGallery Collection.

I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies.

Thank you for your message, I hope to welcome you home again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Haven, Connecticut
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 11 July 2014

This hotel is absolute paradise!!! It is absolutely beautiful!!! The food and service is wonderful and the rooms are charming. We highly recommend staying here - it is a 5 minute walk from Medina and right on the beach!

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, 18 July 2014
Google Translation
Chère Jennifer,

Je suis sincèrement touché par votre commentaire,je n'hésiterai pas à le partager avec l'ensemble de l'équipe.

Je me ferai un réel plaisir de vous recevoir à nouveau chez vous au Médina Essaouira Hôtel Thalassa sea & spa.

Je reste à votre entière disposition pour tout complément d'information.

Bien à vous.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Margate
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 July 2014

Absolutely love our stay here. We have a sea view room. Spacious with bedding to die for. Towels and robes changed twice a day if required. Great lunch menu. Service in all areas exceptional from reception to waiting staff and house keeping, all very friendly. The hotel is showing signs of wear and needs updating in some areas but the service and attention to detail more that makes up for this. The location is great with kids with the beach across the road and the Medina just a 5 minute walk. The Thalassa heated salt pool is a fantastic way to relax at the end of the day.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HabourMaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, 18 July 2014
Dear HabourMas,

Thank you very much for your message.

We appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
122 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 July 2014

The outside looks really rough and could do with some paint but the interior is really nicely decorated and very clean. We received the usual mint tea on arrival and although the receptionist was a little stern, she was efficient. The pool area is beautiful but spoiled by the ever present wind and the decking around the pool was being replaced while we were there which meant constant noise. There is also a nice mezzanine sun bathing area. The balconies are a very generous size but not at all private which is an absolute shame especially if you have a voyeur in the room next door or smokers. The rooms are a really good size and the bedding was beautiful. Staff were generally really good and friendly. Location is really close to La Medina but not in it which is great. Its also located just opposite beach. Note to local business owners: have beach cleaned, parts if it are shocking which is a shame given how amazing it is.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, 18 July 2014
Dear Jamie,

Thank you for taking the time to write a review about your recent stay at the Medina Essaouira Hotel Thalassa sea & spa.

I am happy that you enjoyed your stay in the hotel,I will not hesitate to share your comments with my whole team

Thank you for your message, I hope to welcome you home again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 June 2014

This is an amazing hotel for relaxation and spending several days by the sea. It has great location (5-minute walk to medina and right by the sea). The room is nice and it has a comfortable bed. The room service is very quick and the staff is really professional and helpful. It also has a steam room with free access and spa. We really liked the breakfast at the pool. It's also a great value for money.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VictoriaEfremova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, 4 July 2014
Dear Victoria,

Thank you for this enthusiastic comment, i’m going to share it with the entire team of MGallery Le Medina Essaouira Hotel Thalassa sea & spa.

I hope I will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sag Harbor, New York
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 June 2014

Great stay at this hotel. We enjoyed particularly the spa, and the spacious room with its terrace overlooking the garden and swimming pool. With the exception of one team member - Kamina, who was an extremely disagreeable person - the rest of the staff was pleasant and helpful. We particularly appreciated the help of Amina our chambermaid and Yacoub at the reception. Kamina is the only reason why we did not rate the service of the hotel 'excellent' and gave it a 'very good' instead.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xhanteclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohamed A, Directeur général at Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection, responded to this review, 22 June 2014
Dear Guest,

Thank you so much for your comment, I appreciate that you take time to give us your feedback!

I have taken note of your comments regarding the issues you have mentioned.I will see the details with Karima.and would like to express my sincerest apologies for that.

I hope that we will have the pleasure of welcoming you again very soon.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection

Property: Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection
Address: Avenue Mohamed V, Essaouira 44000, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Essaouira
#7 Luxury Hotel in Essaouira
#9 On the Beach Hotel in Essaouira
#17 Family Hotel in Essaouira
#19 Romantic Hotel in Essaouira
Price Range (Based on Average Rates): £
Hotel Class:5 star — Le Medina Essaouira Hotel Thalassa Sea & Spa - MGallery Collection 5*
Number of rooms: 117
Official Description (provided by the hotel):
Reminiscent of a sumptuous Moroccan riad, the facade of the Sofitel Thalassa Essaouira is painted the traditional red of Mogador. Set on the coast, close to the medina, this charming luxury hotel furnished with thuja and lemon wood cabinets, provides direct access to a luxury thalassotherapy centre. Enjoy an unforgettable leisure and fitness break. ... more   less 
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Also Known As:
Le Medina Essaouira Hotel Thalassa Sea And Spa - Mgallery Collection
Accor Thalassa Essaouira
Sofitel Essaouira
Essaouira Sofitel

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