We stayed for four nights and were hugely underwhelmed. True the Moroccan staff were polite and smiley but the French management, especially at reception, was distant and, disinterested. It's a money making machine: you pay for everything and you pay a lot, the breakfast for example could be bought better and for a quarter of the price in town. When a gold ring went missing from our room we reported it to the management, admitting that we should have put it in our safe and stressing that we would not be claiming, they suggested we'd lost it and that 'it would probably turn-up' but they'd investigate and come back to us. They didn't. In fact the only time they showed concern for us was after we paid the bill and they discovered they hadn't charged for two tonic waters which 'we should have declared'! No accommodation is made for those who don't speak French and yes, we agree with another correspondent, the fact that the indoor pool is only available to guests for one hour at dinner time, is absurd. Avoid this place, you deserve better.
- Official Description (provided by the hotel):
- Reminiscent of a sumptuous Moroccan riad, the facade of the Sofitel Thalassa Essaouira is painted the traditional red of Mogador. Set on the coast, close to the medina, this charming luxury hotel furnished with thuja and lemon wood cabinets, provides direct access to a luxury thalassotherapy centre. Enjoy an unforgettable leisure and fitness break. ... more less
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- Also Known As:
- Le Medina Essaouira Hotel Thalassa Sea And Spa - Mgallery Collection
- Accor Thalassa Essaouira
- Sofitel Essaouira
- Essaouira Sofitel