The experience was a complete ripoff and fraud. We booked through Expedia on March 20 and they confirmed the booking on the 21. The booking was for the 25-30 June which included the weekend of the Essaouira festival. (The reason we were going there).Fxpedia reconfirmed before travel.When we arrived the hotel told us we could only stay for 2 nights as the Hotel was full for the Festival weekend. They showed us a piece of paper which purported to be a fax from a travel agency called Sahara Tours in Agadir, which they said was Expedia Morocco, dated the 8th of May on which was hand written that they had replied on 9 May saying that the booking could only be for 2 nights. They said this fax was the only communication they had about the booking. They then passed us on to somebody called Abdul on a mobile phone, who they said was the Expedia agent in Agadir ,to "explain" the "problem". Essaouira was completely full for the Festival with not a room to be had but this person rang back within 10 minutes to say that he had got us a suite in a Riad.
We phoned Expedia who said they they do not use agents and they had faxed confirmation from the Hotel on 21march which the hotel denied. We stayed the 2 nights because we had nowhere to go and had had an exhausting journey, flight and drive to get there. The Hotel insisted we leave on the Friday although they kept saying that they would find another hotel which did not materialise. After a certain point they would not put any more phone calls theough to Expedia USA because we were saying we would not be paying for them. Expedia have no way of dealing with problems online. We were refusing to discuss the situation with a morroccan mobile phone of which Expedia saiid they had no knowledge. The attitude of the staff was quite intimidating. We left on the Friday after the 2 nights, missed the Festival had a ruined holiday driving to and from Marrakech. As of time of writing ( 12th July) we have not had a refund either from the Hotel or Expedia of the money debited in March to pay the full cost.
The hotel only takes halfboard bookings but we were too uncomfortable to eat in the restaurant.
Reading other Tripadvisor reviews on our return we see another party had a similar problem with them refusing to honour a Hotel.com booking
DO NOT BOOK THIS HOTEL IN ADVANCE
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- Also Known As:
- Des Iles Hotel
- Des Iles Essaouira