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“Seen better days”
Review of Hotel des Iles

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Hotel des Iles
Ranked #52 of 74 Hotels in Essaouira
Harrogate, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Seen better days”
Reviewed 10 November 2008

Greeted by unfriendly reception and went downhill from there. Porter struggled to get into room as door handle was hanging off. I am usually pretty easy to please but this place was a major disappoinment. Only stayed here as Riad wasn't available until following night. Very unremarkable stay. Only positive was friendly waiter in restaurant. Stayed at Riad (Dar Loulema) following night was like comparing chalk & cheese.

  • Liked — one friendly staff member
  • Disliked — aged appearance and lack of security
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sandringham27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Montreal
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 July 2008

Please do not book this hotel. Please walk into the Medina, turn left and book the Riad L'Oussia or any of the other interesting Riads in the city.

As my friend stated, the keys open ALL the rooms. And the people working the lobby, who are truly adorable and helpful, will nonetheless deny this even as you are showing them that you are opening a room that is not yours with your key. "impossible" they say.

If after knowing that, you still want to go to l'hotel des Iles, then maybe you should...

Oh, and the renovated rooms (I was in one) means they took off some of the mold on the walls. But not all of it.

  • Liked — Leaving it
  • Disliked — Arriving
  • Stayed June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Sur_la_route
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Essaouira hotels

Mold, United Kingdom
Level 6 Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 July 2008

The experience was a complete ripoff and fraud. We booked through Expedia on March 20 and they confirmed the booking on the 21. The booking was for the 25-30 June which included the weekend of the Essaouira festival. (The reason we were going there).Fxpedia reconfirmed before travel.When we arrived the hotel told us we could only stay for 2 nights as the Hotel was full for the Festival weekend. They showed us a piece of paper which purported to be a fax from a travel agency called Sahara Tours in Agadir, which they said was Expedia Morocco, dated the 8th of May on which was hand written that they had replied on 9 May saying that the booking could only be for 2 nights. They said this fax was the only communication they had about the booking. They then passed us on to somebody called Abdul on a mobile phone, who they said was the Expedia agent in Agadir ,to "explain" the "problem". Essaouira was completely full for the Festival with not a room to be had but this person rang back within 10 minutes to say that he had got us a suite in a Riad.
We phoned Expedia who said they they do not use agents and they had faxed confirmation from the Hotel on 21march which the hotel denied. We stayed the 2 nights because we had nowhere to go and had had an exhausting journey, flight and drive to get there. The Hotel insisted we leave on the Friday although they kept saying that they would find another hotel which did not materialise. After a certain point they would not put any more phone calls theough to Expedia USA because we were saying we would not be paying for them. Expedia have no way of dealing with problems online. We were refusing to discuss the situation with a morroccan mobile phone of which Expedia saiid they had no knowledge. The attitude of the staff was quite intimidating. We left on the Friday after the 2 nights, missed the Festival had a ruined holiday driving to and from Marrakech. As of time of writing ( 12th July) we have not had a refund either from the Hotel or Expedia of the money debited in March to pay the full cost.
The hotel only takes halfboard bookings but we were too uncomfortable to eat in the restaurant.
Reading other Tripadvisor reviews on our return we see another party had a similar problem with them refusing to honour a Hotel.com booking
DO NOT BOOK THIS HOTEL IN ADVANCE

  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank themaevequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 June 2008

Was part of a film crew that stayed there for 11 nights. Quickly discovered that our room keys could open all the doors to all the rooms.. so no worries if you forget it inside, just ask your neighbour for his or her key. Same goes for the bungalows, where the patio doors seem to not close shut. Some of our crew members woke up to wide open doors while they had shut them the night before to make sure cats would not walk in. And Essaouira is not known for having Hulk-like cats.

The seagulls in the pool is an interesting feature. Them cwacking all night can be a problem if you need to wake up early the next morning. If screeching birds do not wake you up, perhaps you can also not be bothered by the live band in the hotel bar, next to the pool, a few meters away from the rooms and bungalows. If you have a seafront room, you will not be bothered by this, but no worries - there is a discotheque right next to the hotel entrance. And sound isolation is not an Essaouira speciality.

The staff is helpful and nice, and on a positive note, the internet is free in the lobby. But if you want to be charmed and have a romantic experience, this is not the place. There are beautiful Riad within the medina, at the same price, where most of our crew moved to after a couple of nights ...

Oh, and they are renovating the place. Make sure to wake up before 8AM, before the noise does.

Enjoy.

  • Liked — the view from the room
  • Disliked — lack of security
  • Stayed June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank loic44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 March 2008

As you can see, this Hotel gets mixed reviews...

We visited in June 2007 and had reservations whether to book the Hotel or not, due to sereval traveller reviews. The only honest way to describe the Hotel des Iles is... it depends on what you want.

Good: Cheap accommodation, a really good breakfast (if you're up before 8:30am), well situated - just outside of the medina walls, friendly & helpful staff and the rooms were very clean (contrary to some other reviews).

Bad: Decor is a little dated and we had to fight the seaguls for pool space.

If you usually spend your holiday camped around a pool or wish to have a modern hotel with lots to do - then don't go here!!

If you want a cheap (under 20 GBP) hotel that is well situated with a bar - then for us it was spot on!!

TIP: Ask for a poolside room, as these are fairly new.

  • Liked — Location & price
  • Disliked — Seaguls - damn them!!
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Satsuma47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level 6 Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 29 November 2007

After reading the reviews about Hotel des Iles I was dreading spending 2 nights there as my friend had booked us in.
I was expecting the worst but was pleasantly surprised. we stayed in one of the bungalows - 222. The room was clean and a heater was warming the room. No sign of any cockroaches anywhere during our 2 night stay. Towels changed, and maid service daily.
Breakfast was simple but ok - bread,jam, cereal, pastries, nice orange juice and coffee.
All staff were very friendly and helpful and we managed to keep our room for an extra few hours with no charge.
Our first night we did venture into the hotel bar after a fairly late arrival. It was very interesting... All Moroccan male clients with a few Moroccan ladies busting out of tight red jumpers and working the bar. Drinks were cheap and no one bothered us as 2 foreign females so we were quite happy to live and let live and watch what was going on.
The following evening we found ourselves in a big annexe room off the hotel with dj and most of the late night population of Essaouira. As a guest in the hotel you would never know this is there - in my view a good thing and no disturbance to hotel residents.
It was too wet and cold to use the pool but the pool attendant was still mopping and cleaning around the pool.
All in all,a good if basic hotel which does not deserve the awful reviews written about it. The next time I want a cheap base in Essaouira I will happily stay here again as its also a great location 2 mins walk from the medina.

  • Liked — Location, friendly staff
  • Disliked — Nothing
  • Stayed November 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fatimadriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 5 Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 14 November 2007

We just returned from Morocco and had the great displeasure of staying here for two nights.
The hotel looks OK on first impressions but then if you look a little further and scratch below the surface it is very dirty and generally very poor.
We stayed in one of the rooms by the pool - the "chalets" are exactly like a Butlins holiday camp. They are grey, concrete and depressing. Our room was shabby and dirty. When we entered I pulled back the sheets and found two black hairs in the bed. The sheets looked freshly washed and clean but had old marks and soils. However the bedspreads were dirty and crumpled and looked like they had been picked up off the floor. The chairs and curtains looked dirty and dusty and needed a good clean - so much so that they were unnappealing to touch let alone sit on. The french doors had streaks of dirt all over.
When I did touch the curtains to pull them back and see the "patio" area.................there was a huge dead cockroach behind them. I know you can expect this maybe in hot countrys, but considering the room had just been "cleaned" prior to our arrival......................? The "patio" area is a grey square of concrete - the umbrella was up to provide some shade from the sun - I put it down, and saw that it was absolutely covered and caked in bird poo. The pool area had cigarette butts lying around it - and to top things off, the "barbecue" had some dirty remnants of charcoal, but other than that was crammed full of old used cigarette butts.
We also found more cokroaches in our room and had no hot water for the two days.
In summary, it is shabby, dirty and old and I would never recommend it - we had it booked for 6 nights but moved after two as it was so bad! We travel a hell of a lot - three/four times a year and have been to basic places in Egypt/Thailand/Greece as well as 5 star luxury in the Carribean/Dubai etc - this is the worst place I have ever come across and would never recommend it. I am sure anyone could find somthing much better for the same price.

  • Liked — Leaving it
  • Disliked — Everything was dirty
  • Stayed November 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Denster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel des Iles

Property: Hotel des Iles
Address: Blvd Mohammed V | Boulevard Mohammed V, ESSAOUIRA 44000, Maroc, Essaouira 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Essaouira
#15 Spa Hotel in Essaouira
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel des Iles 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Des Iles Hotel
Des Iles Essaouira

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