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“Essaouira Holiday” 5 of 5 bubbles
Review of L'Heure Bleue Palais

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L'Heure Bleue Palais
Ranked #12 of 77 Hotels in Essaouira
Certificate of Excellence
leamington spa
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Essaouira Holiday”
5 of 5 bubbles Reviewed 21 April 2014

We spent one week in this hotel. It is literally just past the gateway known as the 'Bab Marrachech'. We were dropped off by our driver and therefore did not need any of the porters who wait by the gateway to carry your luggage in their quaint little carts. After a long day of travel, we arrived at the hotel about 11 30 pm. Once inside, there was a warm welcome from the receptionist, who took us to our junior suite- room 29. It was a spacious room with a walk in shower, two sinks and a bath. There was separate toilet with a window. Plenty of towels and bath products were provided. The next day, we found the rooftop swimming pool where we could enjoy wonderful views of Essaouira. During our stay of one week, we found all the staff to be helpful, polite and friendly. Breakfast was excellent. I particularly loved the homemade yoghurt and jams , as well as the delicious bread. We had a Hamamn treatment which I would recommend. With regard to the restaurant, we ate there once. It was a five course dinner including wine at a set price. It was fine, but too much to have every night so we found elsewhere at lunchtime, which of course you are free to do.

Room Tip: Pay extra and get a suite. Room 29 was good for us.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ginaerquy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review, 22 April 2014
Thank you for your very kind words. the team of Heure Bleue Palais is delighted that you enjoyed your stay in our beautiful riad. We hope to see you as soon as possible.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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615 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Paris, France
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

Just spent 6 nights at l'heure bleue. It's right at the edge of the car free Medina so taxi can drop you almost at the door, great if you have luggage. Greeted with calm smile, freshly squeezed orange juice, water and large selection of cakes which just set the tone of our holiday:relaxed. Check in done for us while we sipped and soaked up courtyard. Lovely.
Our room was small but spotless and classy. We were on the first floor and woke most mornings at 8h30 or 9h to the sound of the orange juice squeezer whizzing away...not a wake up call we minded at all. Breakfast was a daily treat. Full of fresh fruit. Eggs anyway you wanted them. Fresh pancakes. Good cappuccino, and deliciously cheeky cakes. We always spent a good hour chilling, sipping, nibbling and reading the papers in the quite courtyard. The swimming pool on the roof is indeed heated and the rooftop terrace while windy does have its suntrap nooks. Again a fabulous space to chill out and get a good view of the medina's roof tops. All staff were super charming. Helpful and yet discreet, one never feels watched or uncomfortable and yet we never had to wait for anything. It's worth having a drink in the english lounge too if the evening is chill or indeed in the courtyard. We loved that each of our beer's came with a complementary selection of three tapas and a dish of homemade crisps. Essaouira is a lovely spot for a holiday. Great great beach to walk, huge and peaceful once you shake off those offering camel rides, they do recognise you after a day or that...

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank eirvine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review, 3 April 2014
Dear Guest,

I would like to seize this opportunity to thank you for the time spent to write your nice review which will be shared with the whole staff, I’m sure that your comments will motivate them to perform even better.

We enjoyed having you with us and very pleased that our services have met with your expectations

Looking forward to welcoming you back at your second home.

Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 31 March 2014

The hotel is convenient, with pleasant staff, and a peaceful tropical courtyard. My room had a tub with hand held shower, but no place to mount the shower head. Had I noticed the setup prior to my first shower I would have asked to change rooms. Taking a bath was next to impossible as the hot water pressure was very weak. Maintenance came and looked at the problem, but said there was nothing they could do.

We ate lunch on the roof top terrace and dinner in the main dining room. While both locations are aesthetically pleasing, the meals were very expensive and of average quality. There is much better food at half the price (or less) in other restaurants in Essaouira.

  • Stayed March 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank fdhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review, 3 April 2014
Dear Guest

Thank you indeed for taking the time to post your review,
I have read carefully your feedback, I gave instructions to the concerned service, and I can assure that all the problems are now fixed.
Concerning the price of our restaurant, I should explain to you that we use fresh product, with the best quality which clearly justify our rates.
Looking forward to welcoming you back at Heure Bleue Palais.

Cordially
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

You could not be better located inside the walls of the Medina. A stunning hotel with professional, attentive and considerate staff. Nothing is too much effort. We did not eat in the hotel dining room, but asked for recommendations of local restaurants. The deputy manager provided 4 names, two of which we tried and found them to be excellent and of good value. Only downside in our room (26) was the inability to controlled the hot/cold temperature in the shower. Otherwise, the suite was perfect.

Room Tip: Choose a room on the top floor, and you will not be disturbed by someone walking in the room immedia...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Roberto230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_laustriat, General Manager at L'Heure Bleue Palais, responded to this review, 3 April 2014
Dear Guest

First of all I would like to thank for sharing your positive feedback on trip advisor.

It was a great pleasure having you with us and very happy to hear that you have enjoyed your stay.

Thank you again and looking forward to your next stay among us.

Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sherborne, United Kingdom
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 24 March 2014

the staff at L'Heure Bleu could not have been nicer or more helpful, but as an hotel which reckons to be very high class, the room was poky and and we were disturbed by anyone walking in the room immediately above. No slippers - minor point, but a typical detail missed. probably just not for us - we would have preferred a more down-to earth local riad.

Room Tip: avoid "classic" rooms with a room above...
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  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review, 25 March 2014
We thank you for your comment. The sleepers are automatically placed in all rooms and suites in the bathroom under the sink. Maybe you do not see them. If it was an oversight on our part, please accept our apologies, this should not happen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 23 March 2014

Attentive staff and truly excellent location, right at one of the entrances to the Essaouira medina. We only spent two nights in Essaouira and didn't get a chance to try dinner at the hotel. The breakfasts were well done. Good value for the price.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Patrick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review, 25 March 2014
Dear guest,
Thank you for those wonderful words! We love to take care of all of our
guests and they can feel it.
I thank you for pointing out the good location, and good value of the price,
and our well done breakfast.
We look forward to your next stay.
Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 18 March 2014

We arrived and were given a selection of cookies and tea. We were then shown our room and told we were getting a free upgrade paying about half the normal rate . I had arranged for a room with a balcony this had no balcony. The guy went to check my email and told me this is the room I ordered, and I would not be getting a special price??.Not having checked my booking first. The room was nice but the cupboard's would not open as the carpet was in the way, so we moved the carpet. The shower did not work it pulsated so it was hot cold hot cold. I was told all rooms have this problem it is with the water supplied by Essaouira.. The cold tap in the bath only had a trickle so filling the bath took a very very long time.. The sink plug did not pop up so we had to take it out. This was pointed out to the staff and we were told maintanance would look at it. Nothing happened. The light in the toilet on the ground floor was not working so only one cubical could be used. We talked to the manager on the first morning he shrugged his shoulders and said what did we want him to do as we were staying in such a terrible hotel !!!. Not what you expect from the manager. The couple staying in the room next to us also had problems. And said this was not what they expected when they booked the hotel. All this said other guests were happy with the hotel. To some things up the staff were very good always polite and helpful. The hotel has seen better days a pity they have not maintained it... We stay in Relais a lot and will be writing to them with our experience as it lets a good organisation down.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FlaundenTrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
f_laustriat, Directeur général at L'Heure Bleue Palais, responded to this review, 23 March 2014
Thank you very much for taking the time to post your review on Tripadvisor and bringing this to my attention. It is from guest's feedbacks that we improve the service at the hotel. Whilst I was happy to read that you found the room nice and the staff helpful and polite, I felt concerned to know about your uncomfortable experiences. Please accept my sincere apologies.
Kindly be assured that further instructions have been given so as to avoid re-occurrence. We hope that you will give us the opportunity in the near future to serve you on the high standards that you expected.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about L'Heure Bleue Palais

Property: L'Heure Bleue Palais
Address: 2 Rue Ibn Batouta | Bab Marrakech, Essaouira 44000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Essaouira
#4 Luxury Hotel in Essaouira
#11 Family Hotel in Essaouira
#23 Romantic Hotel in Essaouira
Price Range (Based on Average Rates): ££
Hotel Class:4 star — L'Heure Bleue Palais 4*
Number of rooms: 33
Official Description (provided by the hotel):
A masterpiece of the Essaouira medina...this palace of marvels lies in the heart of this town loved by artists and aventurers alike. The panoramic outdoor pool on the terrasse overlopks the medina and the ocean. the cuisine offers a subtle blend of french and Moroccan influences ... more   less 
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Also Known As:
l`Heure Bleue Palais And Spa
l`Heure Bleue Palais Hotel Essaouira
l Heure Bleue Palais Essaouira

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