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“Double bookings, dirty Breakfast and overpriced”

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Riad Jemalhi Mogador
Ranked #137 of 174 Essaouira B&B and Inns
Amsterdam, The Netherlands
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Double bookings, dirty Breakfast and overpriced”
Reviewed 14 February 2014 via mobile

We arrived quite late (23:00) in Essasouira and decided to tag along with some other (Italian) tourists we met in the CTM bus. We tried to take a taxi to the medina but they kept on trying to charge us 40 dirham (10 each) for a five minute ride. So we ended up walking). The Italian couple had booked a Riad. I forgot the name. But basically they had no rooms for the couple (that had booked) and for us. We were then moved to the Riad Jemalhi. At first it seemed okay. The Italian couple booked the other Riad for about 15€ through booking.com. So we tried to get the same price but they wanted to charge us 25€. Then the receptionist said okay lets discus it tomorrow. Anyways we were tired and I had a cold, so we went to the room to sleep. The room was okay, clean sheets and the bathroom's shower was very dark so difficult to see if that was clean or not. The towels were a bit yellow but not extremely old. The bed was comfortable enough. So in the morning we went downstairs for the breakfast. The owner/receptionist moved the discards from the table next to us (bread, butter, and jam with a fly) onto our table. While he gave the other table a new breakfast (we think). We asked him for new food and only received a new jam. The coffee was almost empty too. It would've been polite if he had at least asked us if we minded and explained how long the food was there. Anyways, we stored our luggage there (under the stairs in the open - which didn't feel very secure, so I'm glad I didn't bring any valuables such as laptop). Then we went out and explored the harbor, market and medina. Which was lovely to see. We ate some
tasty tajin for 25 dirham. Then we went back to the hotel to pick up our stuff and pay. The receptionist didn't agree to the fee we discussed the night before and we ended up paying 245 dirham. We wouldn't have minded if they made an attempt to even make out stay comfortable but whatever. Something about taxes and that the 150 dirham is the online price. Don't stay here if your looking for comfort. This hotel is only worth the 150dirham. I hope they can learn and improve in the future. And fix the double booking issues. I'm not surprised someone else left a review about that on here.
The city is great so enjoy that. Lucky we only stayed one night in this Riad.

Stayed February 2014, travelled as a couple
Helpful?
Thank atpdj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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51 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
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  • German first
  • Italian first
  • Polish first
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  • Any
English first
London, United Kingdom
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 December 2013

Just checked out of this riyad. We are a Couple with a 10 year old and we thought we were getting a bargain when we booked a suite in this place thru booking.com . Two bedrooms, a sitting room and en suite ! Should have known there's no free lunch and u get what u pay for. We double checked the room etc. directly with the hotel and thought well,it won't be the fanciest, but how bad can it be with all that space for us ! And we were shocked. Am sure it's great value for money for folks looking for the bare minimum but we could have easily spent more and stayed somewhere much nicer. Just didn't think you can go wrong with so much of space, but u can.
The place is filthy, run down, damp smell thruout the Riyad. The roof top suite was no exception ! The main bedroom had a glass wall with no curtains, but a sheet thrown across which does not entirely cover the wall ! Anyone and everyone can look in. Paint, plaster chipped, peeled everywhere which makes the place look filthy and on top of that it is actually filthy. Bathroom has a sink which leaks and clogs ! The pot has a broken flush. Walls are a very dark grey with white water spots from seepage in every bit of wall and ceiling. On top of that not enough lighting. Shower inside the bathtub with no shower curtain. As a result of that when u shower the entire bathroom is sprayed with water and nowhere for that water drain out ! I couldn't for the life of me comprehend how someone at the hotel did not get this basic fact in all this time ! Every chrome fixture rusted and stained, you would cringe to touch anything !
The city was so lovely, that we did not want to waste a minute of our limited time there looking for another riad, but I promised to review it so that folks who are not on a tight budget are not misled into booking this riad thinking u are getting a bargain !
As for location, it's great but the medina is so small that any riad inside it will not be off in its location. It takes 10 minutes to walk from one end of the medina to the other. And there probably are better hotels outside the medina which are within easy walk to the medina, but more airy, well lit, clean, better plumbing, all of which would be issues with traditional riads within the medinas. We saw all other rooms in this riad as due to limited occupancy they were all open for all to see and the few occupied ones had their doors open to give them some air ! The rooms are dark and tiny and the bathrooms are miniscule.
Breakfast was basic as the previous reviews say. Basic translates into a cup of tea of coffee or hot choc, half a glass of small orange juice and bread (not sliced to toasted just the common type that u get in morocco served in a basket with butter and marmalade). Nothing else !!!
Khadijah at the reception was lovely but she us there for limited hours. Rest of the time staff who don't speak English. The place had such an unkempt and uncared feel to it that it made no sense to try and complain about what must be obvious to them all along. And urs nit as if we will ever go back there. But Essouria has it's own charm and we loved our trip which would gave been perfect if the acco could have complimented the city !

  • Stayed December 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank shikhaDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Essaouira hotels

Oxford, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 September 2012

The excellent ratings and remarks about this great little riad are well deserved. It was very reasonably priced, very pretty and spotlessly clean. The staff are delightful. Essaouira is a wonderful place, offering a little of everything: souk, medina, beach, history, bustling fishing port, relaxed friendly locals. If you do eventually feel as if the magical madness of Marrakech is wearing a bit thin, this riad and the town generally will be such a relief.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KarloG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 November 2011

One of the locals brought us to this riad when we first arrived in Essaouira. First of all, let me say that I am head over heels with the whole town and have every intention of going back to Morocco & dedicating most of my stay to Essaouira. They don't call it the "happy hippie city" for nothing, you will love it! The riad was a God send, simple and beautiful, with such an authentic feel. The room was a bit dusty, but really no biggie. Bring your own toiletries, there's only soap in the bathroom no shampoo, but please don't let the simplicity deter you it's really great. There's also free wifi and it's right in the middle of everything you need. Highly recommended!

We booked an hour long camel ride by the beach which was set up by the riad staff. They had someone come pick us up after breakfast (which is included as part of your stay), we were taken by taxi to this beautiful ranch where we met our camels Timbuktu, Sahara, and Waheran. For 150 dirhams, we spend an hour riding, then were brought back to the medina. Awesome experience, must do!

Oh and PS, it was in Essaouira that we found the BEST PRICES for shopping as compared to Casablanca, Rabat and Marrakech. Shop away!

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank elis317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennington
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 17 March 2010

We were met at the bus by a woman who had a card in her hand and asked if she could take us to this riad. She was relentless and convinced us we could look at the rooms and if we did not like them she would leave us alone (everyone works on a commission in Morocco). We liked the rooms and the riad. It really is a charming place with old world ambiance. The rooms were clean and nicley decorated with Berber rugs (buy a Berber rug when you are in this area, best bang for your buck).
The staff was wonderful and helpful and gave us a lot of attention. I am really glad we stayed here. The price was so reasonable and we even negotiated for a lesser fee the third night we stayed. It was lovely staying in the medina, especially the medina in this city. Glad we let the lady lead us to this riad.

  • Stayed March 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Burnzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 April 2009

We arrived in Essaouira with no accom bookings - we checked out a few hotels recommended by the LP but were unimpressed. Going against normal judgement we allowed a tout to show us a hotel - he took us here. It was fantastic: clean, comfortable room with hot water; free internet; typical breakfast (simple but acceptable); and at 250dhm we thought it was excellent value.
I didn't read any of the reviews of the hotel until just now - I can't believe it's the same hotel! Either they've improved greatly, we were just lucky, or the other people expected too much from this price bracket.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank grantosphotos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 July 2008

The location is very good and the riad looks and feels nice at first but the room smelled of damp and sewage (damp is a problem in all of Essaouira, but not all riads smell!). At the 1st breakfast the waiter got leery and very personal as soon as he realised I was a woman on my own. When I made it clear he had overstepped the mark, he got overly grovely instead. As with all riads, because of the layout of the buildings, it can be noisy but the night porter didn't help by having the TV on loudly until 12.30 am.
Worst of all: Bedbugs!

  • Liked — location
  • Disliked — bedbugs and leery staff
  • Stayed July 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank leopardus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riad Jemalhi Mogador

Property: Riad Jemalhi Mogador
Address: 6 Rue Sidi Ahmed Ouharoune, Essaouira 44000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Essaouira
Hotel Style:
Ranked #137 of 174 B&Bs / Inns in Essaouira
Price Range (Based on Average Rates): £
Hotel Class:2 star — Riad Jemalhi Mogador 2*
Number of rooms: 8
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